Extended Stay America Suites - San Diego - Fashion Valley

The beds were nice staff was great they charge for parking which I thought was odd since I'm paying to stay there.. maintenance could do a little better I saw some mold on the caulking by the shower but to be expected in a beach environment but that's an easy fix

When I arrived they said someone had extended and my King bed sofa sleeper room was sold out. After about 30 min they found me a room. The room smelled strongly of smoke even though it was supposed to be a nonsmoking room. We ran the fans and aired it out all night. With my smoke sensitivity I couldn’t sleep. When we asked for sheets and blankets for the sofa sleeper we were told to come back and they would check after they did laundry. Both the king bed and sofa sleeper were not comfortable. The sides of the king bed were not sturdy and it felt like you would fall out all night. We had to put pillows on the sides of the beds to feel steady. The sofa sleeper was so worn you could feel the springs which were very uncomfortable for my grandkids. As an extended stay you expect dishes, coffee maker etc. none of these were in the room. I was told I could check them out but still had to purchase my own coffee etc. We had to ask for hand soap as there were no amenities in the room. Laundry was $4.50 for one load of wash and $4.50 for one load to dry. They had no soap for purchase in the office. The ice machine was broken. This is the worst extended stay I have ever been to. Central location, air conditioner worked well but was very noisy. I will never stay here again.

This property is nice, equipped with kitchen and ask them for vessels. We are traveling with aged people and asked for downstairs room and they said nothing available, we were sad because they can't take stairs and they don't have elevators. Breakfast options are standard, we are fine with that. Parking is not free, so make sure you have to pay 5$ per night.

Felt like a typical road-side motel. Very old and dated. Bathroom cabinet did not close. No elevator, which being on the 2nd floor, was not ideal. Mold in bathroom. Definitely could use updating. Only plus was the fridge.

Staff is great! Old hotel has been remodeled .still look a bit run down . Old smoke smell in my room . Parking is $5/nite and sis not see that on hotel profile . Breakfast is in a stand in office . Coffee and granola bar or corn flake 😂 it is not a breakfast For the price I paid I can get better .

Older feel of hotel, parking lot dirty and smelly, also bathroom did not look optimal, could be remodeled

We liked the location safety and parking. We noticed the chair in the room was a little weathered. Our stay served it's purpose. A comfortable good night's sleep. Thank you.

The place has seen brighter days. It is adequate but barely. you have to now pay $5 per day for parking, must ask if you want shampoo (they will supply but not automatically) sheets in room stained and wrinkley - probably clean but it looks suspicious. Everything looks worn out and over used. high time for a renovation. also the "breakfast" is as cheap as humanly possible. cheap coffee, cheap creamer, cheap breakfast snacks. It was adequate for one night. I will pay up a few dollars more and go with a bigger hotel next time. They did have great AC though - chilly in the room. :-)

We didn't like the check in We book 2 days separately so we had to check in every day.I don't understand why they can't make it easier so we could check in just once. The hotel was noisy.We had to pay for parking even the other Extended Stay America hotels in San Diego don't charge for it.The hotel has a good location

There's two items that are inexcusable otherwise this would have been a 4 star review. 1. The entire wooden vanity was delaminating (wood splintering on all the panels). There's NO excuse for renting out the unit in that condition - they are not doing inspections or they don't care!. 2. Rust was eating away on the bathroom door frames and caulking around the tub shrunk or missing. 3. The parking lot was excessively cracked and loose gravel all over. Spend some money on property maintenance Extended Stay!

It was old, dirty, smelly.

My room was very dirty. There was old food on the stove top, 3 of the bath towels looked dirty and have someone else's hair on them. The tub faucet was dripping all night and the room had stains on the walls. I felts very unsafe after the sun went down and I was concerned about the safety of my car. There were many random people hanging out and smoking. I can say the staff was nice.

The grounds and rooms were so bad

The room was not cleaned properly the trash wasn’t emptied from previous person had beer cans and used toilet paper in trash can. The room has BLACK MOLD in shower area, bathroom door, and around windows. There was a strong urine smell. The area didn’t feel safe. Front desk person was acting super strange. I would have given this a 0 but it wouldn’t allow me. Don’t waste your money!

Room smelled like cigarettes all around was dirty the stairway, halls. everywhere smelled like cigarettes for it to be a “no smoke” property

We were looking for a pet friendly hotel. The photos of the rooms online were good. However, when we got checked in the room was terrible. It smelled like cigarette smoke and some other odor. The bedding smelled like smoke and was extremely wrinkled. There were patches on the walls that were not painted. The shower curtain rod was hung so far away from the tub that it didn't keep the water from going on the floor. There was only one wash cloth for two people. There was a hair stuck on the ceiling in the shower. There was no mirror in the bathroom. The toilet paper kept falling of the holder. The microwave was rusted and the stove top was in bad condition. We requested another room. The new room was better but also very run down. The GFI outlet in the bathroom did not have power. The lamp only turned on if the light bulb got screwed in and had to be unscrewed to turn off. The shower head only had water spraying out weakly on one side. The breakfast had coffee, packages of muffins and nutrigrain bars, and oatmeal packs. One morning there was a hair hanging from the coffee dispenser. When I told the desk clerk their response was "oh, yeah". One night a car pull into the lot and had booming music that went on for about 15 minutes at 1 AM. The next night the room on the other side from ours seemed to have water running for a couple hours and some kind of banging noises started around 4 AM and continued until about 7:30 AM.

The air conditioner was so loud, the bathroom was filthy spider webs not able to take a bath as there was no drain stopper, bed was squeaky, ants in bed, mold mold mold in bathroom, refrigerator was not working microwave was so old and rusty, bad customer service, no iron, no hair dryer, no coffee maker they said they had paper bag breakfast they had no coffee tiny muffins only and overall the entire property outside was filthy I would not recommend any one to stay here I paid over $200. to not sleep itchy all night due to the ants and the filth.

The room was Dirty sheets with pubic hair, trash

staff member upon check in looked completely checked out. Went to room and the bathroom was dirty, the toilet had residue. Microwave was never cleaned as well as the top of the fridge. It was a non smoking room however the room smelled of smoke and the blanket had burn marks from someone smoking.

It was a very disappointed trip, the place was dirty, the bed sheets had hairs and BED BUGS!!! And that was nothing in comparison with how dirtier outside was abd what was worst we disnt felt sade at all. We had to leave!

This was a nightmare. The plumbing was shot, leaking all over the floor from the wall behind the shower. The shower was dirty. The hard floors and countertops had little bits of debris all over and had not been cleaned. Worst of all, some workers had a truck broken down in the lot just outside my room. They noisily worked on it until about 1130 and everyone's prayers were answered and they drove off.

Our room had bedbugs. The manager was supposed to contact me, but never did. I purchased a one-day faster internet service, but it was still bad and dropped me from a meeting. Paper-thin walls, you can easily hear the neighbor\'s normal conversation. Place is old, same counters from the 80s/90s. I\'ve been to many Extended Stay America\'s because all of them were great. This Extended Stay America "suites" San Diego America does not only fail to meet customer satisfaction, but it fails the Extended Stay America Suites standards as a company.

Room is old and worn out. Finish is pealing off of cabinets. No tv remote control in the room, had to go to the front desk to get one. Walls are very thin could hear other guests all night long. Bathtub drain did not work even after the desk said maintenance would fix it. Hot water never got more than warm. Spill on the sidewalk outside was never cleaned up inthe four days I was there probably still there now.

The only thing that was weird was there was no trashcans in my room. Decent room otherwise.

Bad TV and a low quality mattress

The remote did not work the toilet was dirty

The room was a little run down, towels were not provided. It has a kitchenette area but no supplied utensils or cookware like most other long term stay places. The area around it was great. Easy access to the freeway and good food and beaches a short drive away.

I recently stayed at your property and overall found it to be a pleasant experience. However, I was disappointed to find that the kitchen was missing many essential cooking utensils and basic dining items such as plates, cups, and cutlery. When I reached out to the front desk, only a limited number of items were provided — specifically, two plates, two bowls, two mugs, one cup, one knife, one plastic fork, one pan, and one pot — which was inadequate for a reservation intended for four guests. As a result, I had to purchase additional items in order to cook and dine during my stay. I wanted to bring this to your attention so future guests can have a more comfortable experience. I appreciate your time and hope this feedback helps improve your kitchen setup for multi-guest accommodations.

One of the worst hotel experiences I've had in 36 years of traveling. Started with check in, the guy talked on the phone the whole time and never said one word to me, just pointed what I needed to fill out. We stayed 2 nights. The bathroom fan was very loud. The second night the outside lights flickered all night, it looked like a strobe light in our room, even with the drapes closed. In the morning, went down for coffee and there wasn't any. She said she ran out the day before! Pros: The room was clean, but very dated. My first and probably last experience with Extended Stay Hotels.

Not so nice receptionist and no remote on the TV

Check in was awful - I waited for 15 minutes at the front desk because the one person working there decided to run out to a store just before 5:00pm and leave the lobby unattended. Then once I got into my room and unpacked, I tried to use the TV, but none of the channels worked. I tried calling the front desk from the room while I ate my (now cold) takeout dinner and the line just rang and rang for about 15 minutes while I ate. I walked down the the lobby and when I told them about the TV, she said she remembered there being a problem with it, but hoped it had been resolved. Then she asked if I called some other company that provided the TV service, which I had no way of knowing about, nor did I think that was a guest's responsibility. I went back to the room and started to call the number provided, but the hotel was going to charge $1 to my room to make the toll-free call. I went back to the desk and they transferred me to another room where the TV did work, although the room smelled, had a bunch of little gnat-like flies, and the security latch on the door was busted off. I suffered through the night to find out in the morning that they don't stock shampoo in the rooms - you have to ask for it at the front desk (this would not have been a problem if they mentioned it at either of my "check-ins"). My last stop was the "breakfast" at checkout where I found room temperature coffee and one single pre-packaged muffin remaining at 7:05am. Needless to say, I won't be back.

Great customer service

No one was there to on board us the day we checked in. We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else. No direction for internet , no one shared the information, we used our own data. Outside lots of people and smoking with lots of weed smell. It’s overall horrible experience. The manager who showed up next day 11am but he didn’t take our concerns or complaints very well.

Staff was rude

We didn't like the check in .The lady Paula was difficult to deal with. We booked 2 nights separately so she said because we book with Expedia we have to come back the next day in the morning to check in again. I don't understand why it's so difficult and they just can't do it at once.

Young lady in reception was extremely courteous! Awesome service!

cant find front desk for a very long time. The room door is slightly stuck. cleanliness ok.

Easy on & off the freeway with lots of cafe, brewery & restaurant options. Its got an easy on & off access on no matter what direction your headed on the freeways. Staff was super helpful amd informative. Will definitely use them again when im in the area.

Got a reservation at the hotel a week prior to the date of arrival. once I got there, the hotel was closed down, no one in the office with a sign saying they’re closed at 10 PM?!! After contacting the hotel property management over the phone someone showed up an hour later with an attitude “ like I woke them up from their precious sleep” and checked me in to a dirty room and guess what, the room is right next to a room that they’re doing remodeling work on, so drills and hammers started at 7 am, so I didn’t even get a 3 hrs of rest. So nothing was actually decent about the experience there.

Fast easy check inn. Friendly staff. Destiny

My room was very dirty. There was old food on the stove top, 3 of the bath towels looked dirty and have someone else's hair on them. The tub faucet was dripping all night and the room had stains on the walls. I felts very unsafe after the sun went down and I was concerned about the safety of my car. There were many random people hanging out and smoking. I can say the staff was nice.

No one was there to on board us the day we checked in. We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else. No direction for internet , no one shared the information, we used our own data. Outside lots of people and smoking with lots of weed smell. It’s overall horrible experience. The manager who showed up next day 11am but he didn’t take our concerns or complaints very well.

Bathroom had mold but rest of room was clean. In a very quiet area

Trash under bed, cup of water full of cigarette butts in the corner near the window and a smell that an open window couldn’t fix. Poor location (though I knew booking an in land hotel would be cheaper) but damn this hotel was NOT worth $160 a night. Spend another $40 and stay somewhere clean and with staff that don’t look like they hate their life.

Front desk staff - not helpful. Asked to locate a room. They just argued with me. The room was filthy. There was hair in the towels. The area was unsafe. No security. Lots of people on the street nearby. Did not feel safe at all. Requested nonsmoking room. The room smelled completely like smoke.

The room was a little run down, towels were not provided. It has a kitchenette area but no supplied utensils or cookware like most other long term stay places. The area around it was great. Easy access to the freeway and good food and beaches a short drive away.

Stay here often...great location!

Easy on & off the freeway with lots of cafe, brewery & restaurant options. Its got an easy on & off access on no matter what direction your headed on the freeways. Staff was super helpful amd informative. Will definitely use them again when im in the area.

It was located in a business area and was close to restaurants and shopping. It was centrally located and the Zoo, Baseball Park, Downtown, the beach were all within a 15 minute drive. The room was a little dated so that was why I gave it an average rating. The staff was friendly and helpful.

Everything was fine, had a bit of a hiccup at the check-in because the internet was down, the room was comfortable, the area is close to a shopping center.

Check in was awful - I waited for 15 minutes at the front desk because the one person working there decided to run out to a store just before 5:00pm and leave the lobby unattended. Then once I got into my room and unpacked, I tried to use the TV, but none of the channels worked. I tried calling the front desk from the room while I ate my (now cold) takeout dinner and the line just rang and rang for about 15 minutes while I ate. I walked down the the lobby and when I told them about the TV, she said she remembered there being a problem with it, but hoped it had been resolved. Then she asked if I called some other company that provided the TV service, which I had no way of knowing about, nor did I think that was a guest's responsibility. I went back to the room and started to call the number provided, but the hotel was going to charge $1 to my room to make the toll-free call. I went back to the desk and they transferred me to another room where the TV did work, although the room smelled, had a bunch of little gnat-like flies, and the security latch on the door was busted off. I suffered through the night to find out in the morning that they don't stock shampoo in the rooms - you have to ask for it at the front desk (this would not have been a problem if they mentioned it at either of my "check-ins"). My last stop was the "breakfast" at checkout where I found room temperature coffee and one single pre-packaged muffin remaining at 7:05am. Needless to say, I won't be back.

The hotel has multiple issues: it's outdated, smells of cigarettes, lacks a landline phone, has a nonfunctional microwave, and no ice machine. We experienced a 20-minute wait upon arrival with no attendant at the front desk. The breakfast options were limited to muffins, granola bars, and oatmeal, with no coffee or hot water available in the dispenser. Upon revisiting the front desk to resolve a key issue, the attendant on her personal phone, neglected to acknowledge me and seemed startled by my polite request for assistance.

they advertise free breakfast, they do not have that.

They said they had Breakfast but only had coffee and there were no soap or shampoo

No one was there to on board us the day we checked in. We waited and called customer service and waited outside and NO response and no accountability during that night around 11pm with my family. Complementary breakfast is a cheat because they have 2 flasks of coffee, hot water and 10 muffins. Nothing else. No direction for internet , no one shared the information, we used our own data. Outside lots of people and smoking with lots of weed smell. It’s overall horrible experience. The manager who showed up next day 11am but he didn’t take our concerns or complaints very well.

I was a little nervous that other reviewers had stated that the rooms weren't very clean. However, we found that they were clean and as expected. The take-and-go breakfast was a nice bonus as well (coffee, hot chocolate, tea, assorted granola bars, assorted instant oatmeal, and blueberry/chocolate muffins). Would definitely stay here again!

We arrived late in the evening, door was locked. One person on duty was tending to a room need. We waited about 10 minutes. There was no sign on the door. The phone outside didn't answer. They DID accommodate my request for a 1st floor room. "Continental Breakfast" was packaged granola bars and muffins. Don't need to visit this one again.

The place has seen brighter days. It is adequate but barely. you have to now pay $5 per day for parking, must ask if you want shampoo (they will supply but not automatically) sheets in room stained and wrinkley - probably clean but it looks suspicious. Everything looks worn out and over used. high time for a renovation. also the "breakfast" is as cheap as humanly possible. cheap coffee, cheap creamer, cheap breakfast snacks. It was adequate for one night. I will pay up a few dollars more and go with a bigger hotel next time. They did have great AC though - chilly in the room. :-)

We were looking for a pet friendly hotel. The photos of the rooms online were good. However, when we got checked in the room was terrible. It smelled like cigarette smoke and some other odor. The bedding smelled like smoke and was extremely wrinkled. There were patches on the walls that were not painted. The shower curtain rod was hung so far away from the tub that it didn't keep the water from going on the floor. There was only one wash cloth for two people. There was a hair stuck on the ceiling in the shower. There was no mirror in the bathroom. The toilet paper kept falling of the holder. The microwave was rusted and the stove top was in bad condition. We requested another room. The new room was better but also very run down. The GFI outlet in the bathroom did not have power. The lamp only turned on if the light bulb got screwed in and had to be unscrewed to turn off. The shower head only had water spraying out weakly on one side. The breakfast had coffee, packages of muffins and nutrigrain bars, and oatmeal packs. One morning there was a hair hanging from the coffee dispenser. When I told the desk clerk their response was "oh, yeah". One night a car pull into the lot and had booming music that went on for about 15 minutes at 1 AM. The next night the room on the other side from ours seemed to have water running for a couple hours and some kind of banging noises started around 4 AM and continued until about 7:30 AM.

One of the worst hotel experiences I've had in 36 years of traveling. Started with check in, the guy talked on the phone the whole time and never said one word to me, just pointed what I needed to fill out. We stayed 2 nights. The bathroom fan was very loud. The second night the outside lights flickered all night, it looked like a strobe light in our room, even with the drapes closed. In the morning, went down for coffee and there wasn't any. She said she ran out the day before! Pros: The room was clean, but very dated. My first and probably last experience with Extended Stay Hotels.