Hotel Iris - Mission Valley-San Diego Zoo-SeaWorld

Hotel is dated. It's obvious they've been working to improve the rooms, but still needs a lot of work. Peeling paint, worn table tops, sloppy paint work, all make it look poor.

Pretty run down and gross.

COCKROACHES! COCKROACHES!! COCKROACHES!!! Upon arrival to my room I found 3 cockroaches in my bathroom. I shrugged it off and did not see another one… Until the next day, when I felt something crawling on my arm while I was sleeping. Sure enough there was a baby cockroach on my arm. At this point i don’t know if I’m disgusted, pissed off, or both. All the front desk offered was to switch me rooms (as if they’re not in the walls) I didn’t get a sorry or anything. Then the “manager” of the property tells me she will give me a discounted rate on my next stay…ya well what if I didn’t want to come back?! Well, I was curious just how much of a discount she would give me so I checked rates and her “discounted” rate was still higher than some sites online. NEVER STAY HERE!

To Management, I am writing to formally demand an immediate refund for my recent stay at Hotel Iris due to unacceptable room conditions, undisclosed disruptive construction activity, and a complete failure to reasonably address the situation. Upon entering the room, it smelled strongly of smoke. This alone made the accommodations substandard and inconsistent with what any guest should reasonably expect from a hotel stay. I will be more than happy to show you the air freshener receipt I bought to try to remove the smell.  More serious, however, was the construction activity that began next door at approximately 6:54 AM. I have timestamped video evidence documenting loud drilling, sawing, and demolition-related noise while guests were attempting to sleep. This appears to directly conflict with local noise regulations, including: Sec. 36.408. Hours of Operation of Construction Equipment Except for emergency work, it shall be unlawful for any person to operate or cause to be operated construction equipment: (a) Between 7 p.m. and 7 a.m. Construction activity occurring at 6:54 AM is plainly within the prohibited hours unless it qualified as emergency work, which it did not appear to be. At no point prior to check-in was I informed that disruptive construction would be taking place adjacent to occupied guest rooms. Had this been disclosed, I would never have agreed to stay there. When I reported the issue to the front desk and requested assistance, the only response offered was a l

Disgusting! 3 cockroaches in the bathroom when I first got there. I knew the place wasn’t the best to begin with so I shrugged it off. Then didn’t see another so I rebooked for the next night. That’s when everything changed for me. I took a nap and woke up to a baby roach crawling on me. That was enough. Then I ended up finding 6 more baby roaches in the bathroom area. When I told front desk about it she didn’t offer me anything except “a discounted rate” on my next stay…which she tells me was $138…I go online and find a better room for only $98. Terrible service, disgusting rooms, will never stay here again