Comfort Inn Watsonville

Front desk not available all the time specifically late night or early mornings. Property needs to look more into details like light and plumbing needs. Rooms are generally clean

The room was ok But none of the charging ports worked in the room The carpets I'm elevator were filthy And the wood work on door frames were worn out .but the general manager was very nice..

Stay was good. Room was good but could use more lighting especially in the desk area. Very comfortable and quiet. Close to food

As soon as check in you can notice that the hotel is kept clean, but not very homey. The owners of the hotel seemed to want to get you in & out. Didnt get catch breakfast, but only the door in the lobby work. So bringing in all luggage was a long walk & hassle. They tied the lobby doors shut at night so im assuming its a bad area.

It was basically vacant and run down. The elevator wasnt working, the staff seemed like they've never had a customer before. The door was broken. You can ring the bell a few times before anyone will come help. No vending machines. Dont ask the deskman for help, he seems too bothered.

Towels were soaking when we got to the room other than that, the lobby was a bit weird, too quiet could use a TV in the corner or a radio playing some white noise

Bad experience, house keeping came to clean the room and left the door open all day, anyone can walk into the room, didn’t feel safe afterwards. Elevator not working, phone on my room wasn’t connected to report the issue, spoke to the Manager and he try to resolve the situation, offered 10% back, and re-training his crew.

Still need more lighting

Given a room that wasn’t really clean, horrible stains on the curtains, stains on the bedding. Started a shower and shower head was not really functional but it was late so I continued. Tub would not drain, water was ankle deep the next morning. I asked and was given a different room which was functional but not well kept either. The most disturbing part of the stay was everything was shut down around 9:00 pm and a sign up saying “We be back”, doors were blocked with a luggage cart and a power cable wrapped around the entry doors. There was one other car in the parking lot I assume was another guest but no signs explaining who or how to contact someone of there was a problem of any kind. Nobody there and nobody cared either. We have stayed at the facility at least 8 times and never had this kind of experience, we don’t intend on giving this place ever a 9th visit, there are many other choices and we will go there.

For starters I got a call at 8:30 PM demanding to know the exact time I was going to check in… we had an event that night so I didn’t know what time exactly and I was told I had to check in by 11:00 PM because they would close after that. So, we left our event early to make sure we could get to our room by the time they “closed”. We left something in the car and went down to get it to find that the front doors had been tied in a closed position with a POWER CORD of some sort. What … ??? What the heck? Quite noisy throughout the night- while this is not necessarily the fault of the property, nobody slept well. One reason we chose this property was for the breakfast… now, we are not terribly picky, but the eggs and sausage were frozen, and the waffle machine was out of order. Frustrating. Will not be staying here again nor recommending it.

The folks who work here are very nice. Our initial room smelled very strongly like cigarettes and they quickly moved us to a suite. The mattresses don’t have liners and just have a fitted sheet on top, making it easy to see stains on them. The curtains had mysterious stains (soda probably) and in general it all looks a little old. The floors were clean, the counters were as well, but it is generally just a little run down looking. Breakfast isn’t much either. Again though, the folks who work here were super helpful and friendly.

The bed sheets had stains on it and the room had bed smell

Pet friendly and the room was very clean however some of the furnishings were in poor condition. Desk chair was broken. Also there was no night stand on one side of the bed. Staff was very friendly and did offer to find another chair

This was ABSOLUTELY the most disgusting hotel my wife and I have ever stayed at. So much so, that we booked a room the very next day at a Holiday Inn Express a couple miles away. The room had gum on the wall right next to the crooked mounted TV. There were huge stains on the curtains, the leisure chair had some kind of disgusting debri under the cushion, and the updating/painting you would do to a room for normal wear and tear was done by someone with zero carpentry skills. But, the ABSOLUTE WORST thing was the refrigerator. It was frosted over at the top with what looked like black mold and some kind of growth. I brought this to the attention of the kid on duty late night and he offered another room which wasn't much better. He suggested I speak to the manager the following morning. I did, after I already secured a room at a different Hotel. The manger refunded half of my two day booking, but in hindsight, I think the whole booking should have been refunded. I am going to be looking into that.

Mold in shower. Halls smelt like smoke although it is non smoking. Breakfast was poor. No variety on cereal eggs gross coffee very bitter and tasted old even first thing in morning left coat in room on check out but when called next day. Told they didn’t have it

The bathroom was disgusting and the room had obviously not been cleaned and there was dust everywhere including the coffee maker. At least the sheets were clean

rooms look old and rundown, bed sheets looked stained and dirty!

Mold in the shower, everything was fine, just blah.

Room was dirty, breakfast area dirty warming trays for ice cold eggs, dead cockroach in bathroom corner, worst choice hotel ever

Bathroom smells like bad, and breakfast terrible

Had hard time checking in saying there were two reservations under my name when I had only one. Get in the room and lighting is terrible. Worst was the super soft bed.

When I arrived I was assigned a room that was next to outdoor heat pumps that were very loud. I came in several times and no one was at front desk to check who was coming and going.

The bath tub was clogged. Water past my ankles while taking a shower. There were kids running a marathon on the third floor right above my room. There was a lamp on the floor not sure why but it should have probably been on a table. The people who helped me were very helpful and nice bur the property itself needs some updates especially for tge price it was about $280 and very uncomfortable

Stay was good. Room was good but could use more lighting especially in the desk area. Very comfortable and quiet. Close to food

Pet friendly and the room was very clean however some of the furnishings were in poor condition. Desk chair was broken. Also there was no night stand on one side of the bed. Staff was very friendly and did offer to find another chair

We rented 2 rooms. Our room was missing a desk and the lamp was unplugged sitting on the floor. We had coffee fixings but no coffee maker. Alarm clock was behind the TV. bathtub had no stopper and missing the cover in front of the tub. They never made the bed the next morning for some reason, they replenished the towels, but that was it. The second room the cable plug had been ripped out of the tv and the front of the tv had a crack in it. Needless to say it didn't work. The iron was missing. They made the bed but didn't replace the toiletries.

It’s a dump with no furniture in the room except for a bed

Adam at reception one of nicest employees ever!! Quiet place to stay.

It took about 15 minutes to check in. We got to the room and it didnt have the desk thatbwas advertised. I was given a second room that didn't have a TV. Third room had both but the desk chair was broken

Basic amenities. Hard mattress.

Staff was very helpful for after hours check in and check out.

Staff is not professional.

Bad experience, house keeping came to clean the room and left the door open all day, anyone can walk into the room, didn’t feel safe afterwards. Elevator not working, phone on my room wasn’t connected to report the issue, spoke to the Manager and he try to resolve the situation, offered 10% back, and re-training his crew.

Terrible management. Avoid this property if possible. We had a 3-day reservation and the lobby was closed and locked when we arrived at 9:45. The advertised closing time was 11 PM. It took 45 minutes to get into a room, which was not our reserved room. The next morning the front desk was closed until mid-morning. We decided to check out and find a better hotel. The hotel charged our credit card for three nights instead of one. I called to get the charge corrected when it appeared on my credit card transaction list but the hotel refused to correct the charge. I had to dispute the charge with Visa to get this charge corrected.

Adam at reception one of nicest employees ever!! Quiet place to stay.

No one was available to check me in with my family when I was there, I waited aver 40 mins to check in. Call the office call around and look for someone to help me!

I recently booked a two-night stay at Comfort Inn in Watsonville, CA, hoping to enjoy a relaxing vacation by the beaches in Santa Cruz County. I booked through Expedia and opted to pay at the property. To my surprise, I received an alert from my bank about a charge from the hotel, which was declined due to suspected fraud. This was my first red flag. Upon arrival, I was not greeted—by JAY, the front desk, and also the manager. He was incredibly rude and dismissive, failing to offer even basic courtesies. His attitude was appalling, and he seemed completely uninterested in addressing any of my questions. The room was a nightmare. It was poorly cleaned, with hair in the shower and dust all over the air conditioning unit. The showerhead was broken, causing water to splash everywhere, making it nearly impossible to use. To make matters worse, I found a used condom wrapper by the bedside and under the bed. The overall cleanliness and maintenance were utterly unacceptable. Adding to the horror, there was a dead rat on the property grounds, which was disgusting and a clear health hazard. When I approached JAY to cancel one of the nights due to these numerous issues, he was unhelpful and dismissive. He refused to clean the bathroom, fix the shower, or address any of my concerns. His complete lack of customer service skills was astonishing. Based on this horrendous experience, I strongly advise against staying at Comfort Inn Watsonville, CA.

The staff were very polite and attended to customers needs, even when busy.

The staff was friendly and always offering to help. The room was comfortable.

The guy at the front was very nice and good customer service.

Stay was good. Room was good but could use more lighting especially in the desk area. Very comfortable and quiet. Close to food

This place was adequate nothing to write home about but sometimes that's not a bad thing. I did talk to some other guests that have stayed there in the past that said it use to be a lot nicer and that's why they choose to stay there this time. Didn't sound like it was meeting there expectation anymore. It did take a little long to go back and forth to are points of interest because of traffic so probably won't stay there if we go back just because of that.

This is a great deal in an area where reasonably priced hotels are hard to find. Super convenient to Watsonville WVI airport, short walk to decent food (Chinese, Mexican, pizza, Starbucks) groceries, and amenities. Great location for pilots/air travelers using WVI and needing a basic layover (me). Not fancy for sure, and it’s a little worn, but clean, fairly quiet, hosts are friendly, and the price is right.

The breakfast was great compared to other hotels, which don't have protein/hot food . Staff were respectful and always made sure breakfast was full. Very good location, close to both Santa Cruz, Santa Cruz mountains and monterey. one thing that needs a fixing is the hole in the shower and the black having a black stain that was hidden in the bottom of the bed. Would be a lot nicer if a pool facility was added

Very close to my event

Adam at reception one of nicest employees ever!! Quiet place to stay.

Excellent area.🙂

It was quite and easy to get to.

Last minute stay room was ok corridors could us cleaning. The coffee machine still had old coffee filter from previous customers. The charging ports for your phone did not work. The breakfast eggs looked like cooked yesterday, the fruit drink served warm juice and was not working properly as the orange juice came out thick as the water to dispense was not working.

I think the property needs an update. There wasn’t enough breakfast

No breakfast or coffee

Mold in shower. Halls smelt like smoke although it is non smoking. Breakfast was poor. No variety on cereal eggs gross coffee very bitter and tasted old even first thing in morning left coat in room on check out but when called next day. Told they didn’t have it

The property is old. The room we booked was not as described, so they did put us in a different room. We stayed 3 nights, and every night our room key did not work and had to be re-programmed. Breakfast consisted of microwaved sausage patties and eggs, cereal but on days, there was no milk, and no fresh fruit ( I asked, and they said there wouldn't be any) Your 'safe' food was yogurt and mini muffins, and if you were lucky waffles, if there was any batter left. They did not restock. If I was to stay in the area again, I would pass by this property; it's not a good fit for us.

The breakfast was great compared to other hotels, which don't have protein/hot food . Staff were respectful and always made sure breakfast was full. Very good location, close to both Santa Cruz, Santa Cruz mountains and monterey. one thing that needs a fixing is the hole in the shower and the black having a black stain that was hidden in the bottom of the bed. Would be a lot nicer if a pool facility was added

Only decaffeinated coffee was available. Juice machine not working

Bathroom smells like bad, and breakfast terrible

Carpet was dirty, bed was worn out and hard/extremely uncomfortable. Nine of the ten Cinemax Stations either had no audio or were in Spanish. Free breakfast was pathetic at best. Didn’t eat any of it…Coffee machine looks like it has never been cleaned. The coffee was not drinkable, tasted burnt and old/dirty. However the water pressure ( shower ) and temperature were good and the lighting in the bathroom was adequate.

For starters I got a call at 8:30 PM demanding to know the exact time I was going to check in… we had an event that night so I didn’t know what time exactly and I was told I had to check in by 11:00 PM because they would close after that. So, we left our event early to make sure we could get to our room by the time they “closed”. We left something in the car and went down to get it to find that the front doors had been tied in a closed position with a POWER CORD of some sort. What … ??? What the heck? Quite noisy throughout the night- while this is not necessarily the fault of the property, nobody slept well. One reason we chose this property was for the breakfast… now, we are not terribly picky, but the eggs and sausage were frozen, and the waffle machine was out of order. Frustrating. Will not be staying here again nor recommending it.