米斯蒂克希爾頓飯店

The pool was not the cleanest. It smelled a bit moldy and the water was not totally clear The hotel itself was fine. For the cost I thought it would be a bit nicer. But it was clean and the staff were helpful

Pool was ice cold and water was cloudy. I stepped in food on pool deck with my bare feet. dirty areas everywhere inside and out. merchandise was too expensive - ice cream $10, novelties $5. will not be returning

Pool was cold. Over capacity during movie night. No Pool towels.

Location was great and hotel was clean! Unfortunately pool was cold and very cloudy which was really disappointing with children.

Salt water pool with kids movie playing is awesome

Conveniently located. Great service. Only issue was pool - water was cold!

Easily my favorite hotel! Biggest perk for me was that the indoor pool was ACTUALLY warm. So many hotels say heated pool and it is still too cold for my family. This one was perfect temperature–we even brought our 4-month-old in! And there was a movie playing at the pool too! The hotel is also directly across from the aquarium and shops. The staff was all wonderful. And it is very affordable for such a well decorated and clean hotel!

I loved that they had a movie in the pool. Very clean loved the fire pit area.

Very convenient location. Pool was well maintained

Comfortable beds. But heater / AC unit was noisy, turning off and on all night and keeping me up. Walls are also thin, unfortunately, and we could hear our neighbors. We booked this hotel mainly because of the appealing pool pictures, but the cold pool water was murky, the towels were scattered around, and the deck was generally dirty. We're fine with all the screaming kids, but not with the filth. We would highly recommend a full-time Hilton attendant stay in the pool area, cleaning up. Sadly, we walked out. Also, b'fast buffet area is understaffed and dirty - sorry, but tables should not be left in that condition. Staff in general were kind and tried to be helpful, so kudos.

Excellent location,the hotel was clean, quiet, good staff service. I will definitely come back.

The hotel is in a great location. The hotel itself is clean and updated, however the room we were given smelled extremely musty. I had a headache after a while. We tried turning the a/c on, but that didn’t help. For the $500 per night pricetag, we could have done better. Disappointed.

I checked into my first room and found the door open, so I returned to the front desk. The second room’s keys didn’t work, and there were dirty towels outside the door. In the third room, I discovered blood on the bathroom door.

The room was not cleaned. Dried food spilled on the floor and no soap for shower

The Hilton Mystic had a friendly and informative staff. It was a clean and safe hotel.

Shower curtain had mold on it No towels in room Safe did not work Room keys did not work

Room was spotless , hotel was very clean. I didnt get to take advantage of the pool this time most surely will my next visit. Check in / out was very smooth .

The ONLY good thing about this hotel is the location, right across the street from aquarium and village. CONS: room was dirty. Bathroom had a sewage smell to it. blood on the sheets (we were told No one from housekeeping was on. A random hotel employee brought us up new sheets to change the bedding ourselves). Nasty brown stuff stuck to the back of the fridge Fridge didnt work. AC unit was on constantly, even when we turned the temp up to keep it from turning on all the time. And it was very loud! No movies shown in the pool area as advertised for the kids. Asked front desk why movie wasn’t being shown. Got a different excuse every night. it was broken, there was no manager on to turn the movie on, etc. Pool area was dirty. The pool deck had nasty brown water. Pool looked very cloudy and water was really cold. Staff was VERY unfriendly. Blonde girl at front desk was very rude. Didn’t smile at all. Went down to get coffee from the lobby only to find both coffee jugs were empty. Went to let the girl know and she snapped at us. Never said hello to anyone when greeting them, never said thank you, enjoy your stay, welcome, NOTHING! Manager was just as unfriendly and miserable. Tried to address the issues we had (mainly the blood on the sheets) with him and he couldn’t care less. Kept using the excuse and throwing up to us that we booked through Expedia. At one point he even started raising his voice at us.

There were some cleanliness issues, there was a fly in my room, hair on the bathroom floor. Area around elevator had trash on the floor.

The bathroom was filthy and and needs repair.

Room needs maintenance. Sagging ceiling tile with mold in bedroom. Leaking shower onto bathroom floor and stain on floor. Broken wall tile bathroom. Broken vertical section of sink "repaired" possibly with glue. Room is very dark even with all lights turned on.

The best part about this hotel is that it’s right across the street from the Aquarium. Other than that it’s way overpriced for what you get. Rooms are somewhat outdated. Bathrooms tiny, moldy caulking and toilets low to the ground. For $580 a night I expect way better.

I liked that it was pretty quiet and close to the Mystic village shops. The room was a good size. I did not like that the hotel was dated. It needs updating.

Only negatives were that I’d prefer double queen beds instead of double full beds, and the water pressure in the shower was horrendous, never seen anything weaker.

The beds were very comfy, bathroom super clean. However the heater was superloud turned on every 10 mins. Nothing quiet about it

One guest couldn’t sleep because the AC noise was inconsistent. It kept going off and on. Loved everything else.

The hotel was nice overall. Mystic, CT. Cute, clean, etc. The room was a little dingy, very different from the photos on the website. The thermostat was hanging off the wall and not working, there was wallpaper was coming apart from the walls in a few areas. the doorhnob to the bathroom had a piece falling off. Bathroom light switch was 'tricky'. These details make it feel more like a motel.

Everything was great but we noticed the walls were thin and you could hear EVERYTHING. If I didn’t have a child with me then I wouldn’t even be leaving this review. But if you have kids thats a bummer. We heard our next doors neighbors having adult fun even with the tv on :/

Bed is comfortable. Room is spacious. The only thing is the bathroom is small and the toilet bowl low.

Didn’t sleep a wink. Very poor sound insulation. The kids in the next room were up all night! I know it is possible to build a quiet hotel because I have!

Had a wonderful stay at the Hilton Mystic. Our room was obviously ready early but they charged us $25 to check in early. If room was obviously ready why the upcharge?

Rooms were great! Staff was super attentive!

The check-in staff, particularly CC and Heather, went above and beyond to make sure we were comfortable and secured our luggage for us prior to check-in and even after we checked out so we could enjoy the area.

Had questions prior to arrival and they don’t answer the phone. Tried all day. Arrived at 2 pm and no one in lobby. Rooms are available and they tried to upcharge me $25 for early check in. Been Hilton honors member for 40 years and they lost my business over $25. Great business sense. She finally and nastily waived the fee because I insisted on talking to the manager. Gave me the worst room in the hotel- it was horrible. Had to complain again to the manager. Finally got a decent room but overall a horrible customer experience.

Christine at check in was amazing! We were in town for New Years at the Mystic Hilton and had an issue with my credit card, she was very professional.

I was woken up at 8:15am by Maintenace to come in and check the fire alarm. When I asked what was wrong, they could not give me an explanation. Check out is at 11am but a lady knocked on my door 3 times before 11am to see if I was still in the room. I told her initially I was checking out at 11am so I am not sure why she continued to knock on my door but definitely not the service I expect from a Hilton hotel.

Perfectly fine/normal Hilton Property stay. We checked in late in the evening for our one night stay and were told we’d be fine to check out an hour later than standard, at noon the next day, by the front desk staff. The next morning housekeeping began knocking at 9:00am. I had forgotten to put the privacy card on the outer knob— my fault completely—- so I simply told her we wouldn’t be checking out until noon and that the front desk had approved a late checkout. She came back again at 11:00 and began knocking. I had to interrupt a work zoom meeting to reiterate that we were approved for a late checkout and would be out by noon. Other than that, no complaints.

We were met by a disinterested host who claimed full capacity, so we were shafted into literally the last room at the end of the hall, on the first floor facing a parking lot with a blaring neon light. Add in that maintenance started nailing whatever in the room above at 8am and we were asking “where is the love?” Obviously it wasn’t booked the night before to start maintenance that early. It was troubling that we were asked several times if we booked directly with the hotel chain, as if we should have. What was more disturbing was the over-sell of the property. Instead it felt like a Disney facade on a tired motor motel. Just compare the pro shots they promote to the real shots we attached. NOT A GOOD VALUE FOR THE MONEY. If you want to be mistreated and ignored this is the place for you.

Front desk personnel were very rude. Bathroom toilet was leaking from bottom pedestal. Front desk made it very clear they could not do anything. Hotel itself was vey nice however the room was older and in need of updating ; especially the bathroom.

There were a couple of front desk clerks that were not customer friendly. The location was good and the rooms were clean.

Very convenient location, quick drive to many cool things.

Excellent location,the hotel was clean, quiet, good staff service. I will definitely come back.

Great location

Nice hotel walkable to shops and aquarium

It’s right across from the Mystic Aquarium, Starbucks and Mystic Shops, very walkable and great atmosphere.

Our stay was nice. Right across the street from the aquarium and the mystic village.

Perfect location

The room and hotel were clean. Great proximity to shopping, restaurants and casinos. Loved it.

Lovely stay and very close to the Old Mistick village and the Mystic Aquarium

Cannot beat the location!

Our dinner at the hotel was not what we excpecte. My chesse mac and short ribs was delicious my husband had Prim rib and a bake potato was less then room temperature. He did inform the waitress after we paid the bill. The Prim Rib dinner was a great disappointment therefore we did not eat there again during iut stay.

The overall impression of the Hilton Mystic was decent. It is a modern, clean, and easy to reach hotel. The check-in was nothing short of fantastic. The room, however, was adequate at best, the bed uncomfortable. The service in the bar, there for a beer around 9:00 p.m. was simply deplorable. I finished my beer and waited ten minutes for someone to attend me. One of the two bartenders was too busy watching the football game on the other side of the bar.

Room and Room Service A++ Front Desk A++ Restaurant/breakfast C- or D

Our room had dirty forks left from the last person. The guest service person who checked us in was clearly not happy with her job. She over charged us. The room had staples from the rug poking up. We ate at the restaurant in the hotel for breakfast and the waitress was extremely rude. She even yelled at her co worker. We tried again for dinner and there was hair in my food. Not a pleasant experience at all. Very disappointed.

The rooms, lobby, and grounds were very nice. Breakfast at the hotel leaves little to be desired. The service at breakfast was horrible. Not getting drinks, silverware, extended wait when there were only 4 tables dining. The table that came in 20 minutes after us was served before. When I complained to the front desk they were very accommodating and comp’d the meal, only to be charged for it the next day after leaving.

Beautiful and the restaurant is fabulous

Clean. Quick check in. Restaurant/bar great

Enjoyed the food and drinks at Irons restaurant.

It was a great hotel, clean, friendly helpful staff and great restaurant.

The Irons restaurant in the hotel was mediocre, yet convenient. Breakfast buffet is worth it. But dinner wasn't impressive for the price. The hotel itself is good for a weekend getaway. They have several meeting rooms for corporate events as well. We had requested a crib for our 21-month old. They provided a pack-and-play. For that, I'd have brought our own. So I wish we'd have known that prior to arrival. Is what it is.