神秘康乃狄克貝斯特韋斯特飯店

Clean, good value. The pool area looked a little rough

Hotel and pool were clean, staff was friendly and the breakfast was amazing. We had a great stay!

Nice place convenient to the location we wanted to visit. Only down side is that we didn’t realize at the time of picking that the pool was outside. We seen that it had a pool but didn’t realize that it’s outside so it was weather dependent on if we could use and the weather was not good enough to use it.

Basic accomodations, but clean and safe. Would have been even better if EV charger actually worked.

Great place elevator take forever but nice place

Pool was no heated...extremely cold, couldn't enjoy the one asset of booking. Noise level was extreme with crying, then laughing children in the middle of the night. Very outdated rooms. TV channels not in sync with the TV guide.

We had a very pleasant stay! Our room and common areas were very clean, pool area was great! Friendly and helpful staff.

The kids like the outdoor pool. Don't expect too much from the complimentary breakfast.

Convenient location, large clean suite room, and nice breakfast included. This is a good option for a big family. Unfortunately the outdoor pool was green during our stay making it unusable.

parking was readily available and free . Room clean and comfortable. Staff pleasant and helpful Breakfast was adequate nothing special but enough

Room felt cheap and dingy. Comforter and towels were stained. Tub made creaking sounds. Great location but I don't think we'll be back.

Had a strong mildew smell in the halls and rooms. It was nauseating to the point of affecting sleep quality.

Breakfast was good. Coffee was good. Staff was friendly, but there was a mold smell coming from our AC unit and I could hear people running around upstairs all night.

The room was very clean and smelled good. Breakfast was good. Room has nice floor, no more rugs. Olde Mystic Village, restaurants are nearby. Didn’t give them 5 stars because the hallway rugs were dirty and seriously, they need to be cleaned to match the nice decor.

Room was spotless and the staff was very nice

Room was great and super clean. The guy at check in was awesome!

Great clean place. Very convenient location. Polite, helpful staff. Quiet and safe.

I helped my future son-in-law book this hotel for my daughter and another couple. They were going to spend the day at a car show go to Foxwoods and they were gonna ask the other couple at Mystic to be the best man and maid of honor . after the late night, they got back to the hotel checked in, and we’re given a room that had not been cleaned. My daughter slipped on the wet bathroom floor, which had wet towels all over it. There was blood on the sheets both trash barrels were full the pillowcases were dirty, it was disgusting put a damper on the whole night

we were able to book this hotel last minute after we had to leave our previous hotel due to cleanliness and they were wonderful

No ventillation, damp room and hallway, only partial renovation done in the room(new bed but outdated bathroom)

THE BED WAS LIKE SLEEPING ON A SHEET OF PLYWOOD. WE ACTUALLY WENT TO WALMART AND PURCHASED A MATTRESS TOPPER PAD. IT WAS EITHER THAT OR CUT OUR STAY SHORT

Bedding uncomfortable. Bathroom not stocked properly with toiletries. Internet was out but we were told that was due to the provider. Hotel is okay, just could be better

Hotel is okay for a short stay. Check in was quick. Staff was friendly. The rooms don’t have carpets so floors are loud. We were on the first floor and someone started walking/jumping on the second floor since 4:00 a.m on a Sunday!

Did not like the metal under the bed, too loud when you bang into it

The room was a nice size and clean. The bed frame was metal which made a loud noise if accidentally kicked it. Breakfast was good. Heat/AC worked well

I loved the property everything was great but the mattress was TERRIBLE. Old school spring, HARD mattress. Woke up constantly and had awful back pain the next day. Could get a thicker ply toilet paper as well. Basically see through.

Don’t get a room on the first floor here. The noise from the second floor will keep you up all night.

The walls are a bit thin, but overall it was a great stay for my family. Good for kids, the free breakfast was disappointing.

Hotel was in an easily accessible location; we stayed here for a beach trip to Misquamicut, RI. It was quiet, clean, and had a good breakfast. The room was updated and clean. The beds were a bit hard, but comfortable enough. The main drawback for us was that the air in the room felt consistently damp... like the air conditioner wasn't taking moisture out of the air or something. Because it was so damp, nothing we hung up (bath towels, bathing suits from the beach, beach towels, etc.) dried out, ever, even after hanging for more than a day. We weren't expecting perfection... but after leaving a child's damp (not soaking wet) bathing suit hanging up for two full nights and days, it was still damp. The air also made our other clothes feel a bit damp, too. It was weird.

The hotel is fine, just fine, and reminds me more of a youth hostel than a proper hotel. No carpeting in the room! Cold, hard floors. Fluorescent lights. Just not very comfortable. But it was clean and there were some nice pillows.

I had to wait for 20 minutes to check in as there was no one at the desk

When we arrived around 3 nobody was at the desk… stink around for like 5 mins… started walking around and found an employee who was heading to the desk… he apologized and checked in the people in front of us then us… Room was nice and clean… toilet wouldn’t stop running. Then wouldn’t flush at all… this was around 8:30 pm. Call to the front desk said they’d come look at it. Came 15 minutes later and said chain broke off stopper… asked if we wanted another room or if we just wanted to stay there until morning without a working toilet. Of course chose other room. Had to pack all our stuff and move across the hall. No real apology or anything from attendant. No apology or acknowledgement or anything during checkout.

Front desk staff was great!

Booked late afternoon arrive 10pm everything was ready room key etc. made check in super easy and fast

The hotel was very clean and staff extremely helpful, especially Jay at the front desk.

The person who checked us in was very friendly and efficient

I like how quiet the area is. Front Desk staff is nice and very helpful.

Clean, comfortable and quiet! The linens and towels were soft and fresh. The room and beds were comfortable! It was SO quiet it felt like we were the only ones there too. Best nights sleep in a hotel. The front desk staff on evening on 3/15/24, was friendly and professional. We ended up needing to move our room after check-in and she was very accommodating. A crib was made available ahead of time. The breakfast spread was great! Coffee was fresh and strong. Dining area clean! The hotel was so well decorated, colorful without being overstimulating. Clean all around. And the seating through out was comfortable! The staff at breakfast and housekeeping were all so nice! Kudos to this Best Western! Thanks for a happy stay while traveling with kiddos!

Property was recently renovated, so the room and halls were very clean, comfy and convenient for our needs. Ally, from the front desk, helped when we had a billing issue. She went above and beyond to make sure it was taken care of after we left. She called me a few times to give me updates and made it right.

The room was clean and in good condition. However the walls are paper thin. Upon arrival a family with kids that were not being controlled just let their kids destroy the coffee bar and ripped up the straws and threw pieces of paper everywhere. The family had no control of their kids and nobody said anything to them. While I was checking in the kids ran into me and literally I went sideways into a wall. Twice. The parents or staff said nothing to the children. The staff apologized to me quietly. But then I was checked into a first floor room under the family. The children were up at 6am running back and forth above me for three hours. A dog across the hall barked constantly from 6am onwards. My advice would be to try and group guests better. For example rooms that are dog friendly together, and large families on the first floor and maybe people alone on the second floor. Be aware of the total lack of insulation to ensure all guests can enjoy their stay. I can’t believe this hotel was $199 plus fees and taxes a night. Additional not I raised four very active boys all close in age and they would never have been allowed to behave like that checking into a hotel. I felt bad for the front desk staff. The family were rude to them upon check in. But they should have taken better control of the situation and asked the family to get control of the children.

Nice place close to both casinos

Really great location, just a few minutes from Mystic Aquarium and Mystic Seaport. Beds very comfortable

The grounds and building were very well kept and clean. It was easy off the highway and easy to get to nearby shops, food, and attractions.

Easy check in, clean facility, nice quiet room, clean bathroom. Stayed 3 nights. Close to points of interest and interstate highway.

Good value overall, clean, and very close to mystic village.

Perfect location. Clean and comfortable

Quiet and convenient location.

This was the nicest Best Western that we ever stayed in. Very clean. No smell what so ever in the whole place. Even the towels had no detergent smell. And my sister is very sensitive to smells and use to staying in high end places. Best of all: great mattresses and pillows. Good breakfast selections. Pleasant employees. Great place to stay and close to everything in Mystic.

Far from most things

Location was great very clean

The hotel has been remodeled recently and looks great. The breakfast area got very crowded at around 9 AM and the staff was not able to keep up.

We only stayed for one night but were very satisfied. We heard a very loud dog barking in the room across the hall right after we got to our room. The staff immediately changed our room and spoke to the dog owners about leaving their dog unattended. The Queen room type was not spacious, but fine for us. The shower was good. The free breakfast was actually quite good; scrambled eggs, sausage, bagels, muffins, juice, cereal, etc. were tasty and not stale like you normally find with free hotel breakfast bakery items. There is also a pool, which we did not have time to use. The only negative was a bumpy road leading to the hotel which needs to be repaved.

Great value for the money, staff friendly and helpful! Rooms were clean and very comfortable. Would have like to have seen a bit more variety at breakfast, scrambled eggs everyday (3days with sausage or bacon). Mini muffins, toast bagels and 2 types of cereal as well.

Very convenient location, good breakfast.

The hotel was clean and staff was attentive. The breakfast was crowded in a small area with some things running out but one staff member was busy trying to keep up and nice about it. It was decent for a free breakfast with a variety of choices.

Breakfast was great! The room was what we expected.

Please don't let the "older" reviews scare you away from the facility. The hotel has been renovated and is very nice. The breakfast was good (scrambled eggs, sausage, bacon, cereal, waffles, muffins, bread and bagels) though I do wish the staff would be around to wipe down tables after they were used. We didn't use the pool but lots of folks did. The parking was good. The only issue with the room was that the toilet was slow. You had to hold down the handle until everything was flushed away. There was only 1 restaurant/bar within walking distance that we frequented nightly. Locals were great and gave us some sound advice on where to eat and go. Enjoyed our weekend away in Mystic. Thanks.

great location, nice breakfast, great coffee

I think breakfast could be improved. The sausage didn’t appear appetizing. There was no offering for waffles, pancakes or French toast. Regular made oatmeal would have been nice. Your coffee was great but there was no option of using Splenda.

parking was readily available and free . Room clean and comfortable. Staff pleasant and helpful Breakfast was adequate nothing special but enough