Omni New Haven Hotel at Yale

Frequent traveler here. This is not a 4-star hotel. During my stay, housekeeping took my newly purchased mascara ($40+) and one of my organic face towels. I spoke with several people, but no one followed up and no compensation was offered. Disappointing experience.

The rooms were clean and the staff was friendly, also the breakfast was fantastic with nice views of Yale. The problem was the noise from the outside vehicles. I understand that the hotel cannot do much about this but from 11 PM - 1 AM, vehicles were constantly revving their motors and playing loud music. We were on the 17th floor, but we could hear the noise clearly.

I am extremely disappointed with my experience at the Omni New Haven Hotel. After my stay, I discovered an unauthorized charge of $62.43 on my credit card, processed at 3:20 AM while I was asleep. My colleague was also charged the exact same amount at the same time. ​Neither of us used any additional services—no parking, no breakfast, and no minibar. This is clearly an erroneous charge. Furthermore, my $100 security deposit has still not been released. ​I have tried to call the hotel multiple times to resolve this, but since I have already returned to South Korea, the 13-hour time difference has made it impossible to successfuly reach the right department during their business hours. I have also sent several emails to the management team, but I have been completely ignored despite their automated system promising a response within 48 hours.

Helpful staff, great restaurants nearby, the cafe on-site was great for a quick grab (especially early in the morning)

Respectful & caring staff. Flexible with reservation when plans changed due to death in the family & eldercare.