Red Roof Inn Mystic - New London

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They're horrible

Staff was kind but no extra washcloths the property has a lot of dog poop. The bath soap smells really good.

Although I had checked in early, I immediately left for a wedding, and returned at 9 p.m. The heat was turned off in the room, the electric heat wasn't very effective. By 11 p.m. it was still cool. Also reported the toilet wasn't working properly. And ... my credit card wasn't charged for the room, but a hold was put on my card--purportedly until the cleaning staff had cleaned and checked the room. And then, I was informed the "security" charge would, in 3-5 business days be refunded (or--and this wasn't clear--whether the room rate I booked through Hotels.com, would be deducted from the withheld monies, and the balance credited to my credit card account). I've never heard of such a thing, nor experienced it at any other lodging facility.

Floors were not clean, shower curtain was ripped at the top, gunk on the wall, shower head practically coming out of the wall, shower was either scorching hot or ice cold, undisclosed $100 hold once I checked in. Bed was stiff and the sheets were more than wrinkled