Extended Stay America Suites - Fort Lauderdale - Cypress Creek - Andrews Ave

The check in… She was on her phone the entire time on a personal call as she was checking me in! Didn’t even say hi. You are at work,,,,,so work! Besides that. I liked the place, easy parking, clean.

My flight was delayed and I didn’t arrive at the property until 2 am. The notice posted stated the office was closed at 11 pm. No further indication of how to manage a check in. I finally was able to reach a human on the Hotel.com app and eventually after waiting an hour a very nice staff member arrived and checked me in. She indicated there was an after hours phone in a hallway around the corner however there was no notice of its existence nor lighting and would have been impossible to locate. They might put a notice at the office of the after hours check in phone and make sure it is properly illuminated. The room itself was very clean, comfortable and nicely furnished. It wasn’t a huge issue for me but there was the very heavy smell of marijuana being smoked around the hotel. Since I didn’t get to bed until 4:30 am I had hoped to sleep in however @8am there was loud and constant pounding on the door. No way was I going check who was beating on the door. At check out I discovered that it was housekeeping knocking since my room was listed as VACANT. I did make it down for the breakfast prior to the 9am ending but there was no coffee left and I was able make tea and instant oatmeal with the “hot water” which evidently had been turned off and was barely warm. The kitchen had nothing in the cupboard, no glasses no flatware totally empty cupboards. The main redeeming feature was the excellent staff at the front desk! Very professional and friendly.

Lights and tv didn’t work. Property and room poorly maintained. Front Desk agent very nice.

Bathtub was so filthy it was unusable. Refrigerator was unable to cool cans of soda. Television played only half of the listed channels. I had stayed here years ago but obviously nothing has been done to keep the business up to acceptable standards. Never again!!!

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