Pier House Resort & Spa

Gave stars due to hotel key fob work on several occasions. Had to go to front desk to have it reset.

Temiz, çalışanlar yardımsever özellikle plajda Linda garson çok ilgiliydi

Hôtel très confortable très bien situé à Key West avec une petite plage privée très agréable. Chambre sur Océan avec superbe vue sur le coucher de soleil. Grand parking. Bon petit déjeuner en terrasse avec vue ocean. Nous y retournerons bien volontiers.

Fantastic stay! Staff was great, spa was wonderful and resort is the best in Key West!

The room was very clean. Checking in was not pleasant. We arrived at 3:45pm (15 minutes before the 4:00pm check in time). We were told that for $150.00 more they could accommodate us with early check-in . We opted to wait the 15 minutes leaving our phone number at the front desk for a text stating our room was ready. 10 minutes later the room was available and we got a text stating so. I prepaid the room via hotels.com and knew I had only the resort fees left to pay. Knowing it was going to be around $130.00 the desk quoted double that. After producing my hotels.com receipt, she acknowledged her error. I strongly urge guests to bring receipts and closely watch their billing procedures. We will not stay there again.