Ocean Key Resort & Spa, a Noble House Resort

Terrible hotel building with terrible customer service. Building is old and consist of few buildings combined. Need to change elevator 2 times to go to your room. Rooms are nicely decorated but not what you expect for $1000 a night. They are way over priced for the quality. Front desk staff is terrible. Don’t know how to handle issues which you will have plenty. We didn’t have AC 2 out of 3 nights and they didn’t even feel bad about it. They said basically it is what it is and we have to deal with it. One night they moved us to another room and they were acting like they were doing us a favor. It was major problem for us. second night they moved us to our room which has broken AC And gave us boxed fan to cool off. Front desk manager is clueless and don’t know how to handle issues and he has kids working for him who do not know how to handle anything. They are like teenagers. I would never ever stay there again and warn anyone not to there. Oh you will wake up 5am because of dumpster trucks getting the trash and it takes like 20 min. Another thing is their damn roosters , they start 4am and won’t let you sleep. Jesus, it was 3 days of hell!

Overall hotel is nice but overpriced for what it is and parking is 50 dollars a night. There are other options that are better quality or better price.

The staff was exceptional in evry encounter. Location is fantastic. Rooms fresh and clean. Will stay again.

Great experience

Unfortunately our stay was not so good . We have stayed here many times but not for around 10 years and it was a nostalgia trip for us . But when you can’t get by the pool or enjoy sunset pier because of a wedding it’s a shame. Surely all guests should be able to get the full experience! Or be warned ahead of time when it’s among part of the stay