Holiday Inn Express & Suites S Lake Buena Vista by IHG

Room was nice and clean, staff was nice, the reason I booked this hotel was for the water slides for my kids and the main area was not working and it wasn’t said in the description when I booked it was not going to be running, also said there was a restaurant which was just a grill

The breakfast was great! I was very let down regarding the amenities the hotel had to offer. Many things including the pool with the large slide and obstacle courses were closed for renovations. The rooms need an update. Our bathroom door was faulty and squeezed loudly whenever opened.

Room

The room was small but clean and comfortable. The hotel is in need of updates. Rusty doors, broken locks, carpeting and electric plugs that do not hold plugs. The grounds are in need of serious attention plants are all dead. And customers should be told in advance that there are no coffee makers in room and that the kids zipline/ rock climbing area is closed. Also a huge disappointment was the Dunkin that is now a Starbucks. Location is good and the price couldn't be beat.

Breakfast was fabulous! Staff very nice and helpful. Only complaint was there was no towels out by the pools. We didn’t know this. You have to get them at the front desk, so was a little hard when we were all wet already. Other than that, very nice stay!