Star Island Resort and Club - Near Disney

This place is horrible staff is horrible, security is horrible, property is old n dirty, bathroom leaks heavy, neighbors played loud music all day security said they couldn't do anything. The a/c was loud we couldn't here the tv. This place is ghetto. The shower curtain came from Walmart not traditional curve curtain like most hotels. Icing on cake was Christopher Cruz manager said there was nothing he could do because I paid through Expedia.

The room was good. The only complaint I have was the knats in the bathroom. And spider in the tub.

Double charged for the Deposit of $200 Then finally deposited one hold then took it back. Now waiting on the second reversal deposit. Not happy that this happened. Other than that we had a nice stay. We had two adjoining rooms both very nice. Noisy on the one side guest above partied most of the night were very loud above us. Plus they took their party to the balcony. Chairs moving around loudly.

I have always stayed here for years. Ive kept coming back because of the amenities, the pool, and the rooms. However, the room this time was upsetting. The floor was was dirty and dusty and the room had several flies flying around with one stuck dead on a tissue box. The rooms door needed adjustment as it will sound everytime the air shut off and on due to the pressure causing me to wake up several times overnight. Lastly, the pump from the toilet needs a replacement. Water running all night nonstop. I had to get up and shut off the water valve and turn it back on in the morning. Sad!

Staff at check-in, was very unpleasant.