Westgate Towers Resort

It was great just construction work was a bummer!

Rooms always been nice to me

Muy buena atención!! Habitación muy buena!! Gracias

Let me start by saying this is no reflection of the staff. My interactions with the staff were minimal and they were all nice. This is about the resort itself. This place is being advertised as newly remodeled but it is CURRENTLY undergoing remodeling. I don’t think the room I was staying in had been remodeled yet because it was incredibly dated and there wasn’t a towel rack in sight in the room. I’m a solo traveler so I often end up in a room that has an adjoining suite. I rarely hear any noise from the adjoining room during my stays at other hotels but during this stay, the guests next door might as well have opened the door. I was awakened by hollering at around 2am and it didn’t finish until almost 4am. The rooms are tile so the sound carries under the adjoining door even more and these walls must be made out of paper. I truly jolted awake thinking someone was in my room. I will not be staying here again. There is no way to get a good night’s sleep with paper thin walls.

This made the top of my list for the worst experience I’ve ever had at a hotel. We booked an 8 day stay here and we ended up checking out within the first 20 minutes of checking in. We booked a different hotel for the same 8 days and immediately went straight to the new hotel. Westgate did not grant a refund for this even though we only stayed for 20 minutes which I think is petty because they had rooms available and it’s not like we took business away. Anyways, here is why we left…. 1. The room was FILTHY. The carpet was musty and smelled of dogs / urine. The sheets had stains on them and my wife said they smelled like an odorous man. 2. There is a jacuzzi in the middle of the room and there is a floor to ceiling window that leads to an outdoor patio. So, essentially, you’re bathing in public, truly bizzare. Now, there is a shower in an 2 x 3 room, however, it appears to be designed for dwarfs. 3. The staff were incredibly rude. We stated our misgivings with the room. They told me “well, we can look into giving you a different room on Monday”. We checked in on a Saturday so that was unacceptable. Then I mentioned the dirty sheets, she then sent someone who didn’t speak English to our room 10 minutes later with a grocery bag of “fresh” sheets for us to put on. No, they did not offer to replace the sheets, yet, give us a grocery bag with new sheets and have us do it after a 13 hour drive. I am not sure how this hotel is rated what it is. I learned my lesson. AVOID!