Extended Stay America Suites - Orlando - Orlando Theme Parks - Vineland Rd

Very old and run down. Hallways smell. People smoking in stairwell. Room was visibly clean but had a smell

Pool was out of service our entire stay. Room had roaches and ants. AC in room stopped working. Kitchen was not equipped with utensils prior to us arriving and they were very limited on the utensils they did provide.

Old property needs to be renovated

Check in/out was easy and fast. Our room wasnt exactly as expected though. The listing said they offer rollaway beds, which i was planning on using, but they do not have those. Also i expected to have at least some basic kitchen supplies since there is a full kitchen, but those items are available for a fee. The pool was closed. When asked about that, the man just said that they were waiting for someone from the state. Not sure if we'll stay here again.

This hotel is super run down, musty and overall it needs a major overhaul and renovation. The lighting is horrible, the bathroom was outdated and there was water damage to the sink cabinet. The towels in the bathroom were DIRTY or stained either way gross. The kitchen and appliances are outdated. I would NOT stay here again or recommend it to anyone.

Old

I will give a modest review of our stay for consideration for future improvements. First, the hotel has great bones, but could use quite a bit of TLC. Very clean with exception to the cigarette odor in the floors and walls. The reception folks were always very kind and attentive - there was an older woman working the front desk who told us to be careful because “Biden’s policies are letting illegal immigrants in” and proceeded to say that there was an attempted murder at Universal because of this (this was an odd conversation to have with front desk staff at check-in). The electronic door locks (both on our room door and the back entrance door) do not work unless two cards are taped together. Our room was very clean and came with a fridge, oven, and microwave—air conditioning was great and the bed was comfortable. For amenities, the hotel does not provide dishes, cups/glassware, silverware, or pots and pans, which is a bit odd. Hotel management—this reads as though you do not trust your customers. There should be no reason your rooms do not come pre-furnashed with appropriate amenities. If you are a customer and intend to use these amenities, you will either need to ask the front desk for all that you need (they will happily help to provide what you need) or bring what you need. A bit outdated overall, but it wasn't horrible. It wouldn't be hard to get a great rating with some simple fixes, but currently has a 4.5/10 rating from me. Please invest in this hotel!

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

I got there at 2:30 am, no one at the front desk and the lobby doors were locked. Not great for a solo female traveler. They canceled my room despite my calling to tell them my flight was late. The desk person finally came and he was great (not his fault that the room was cancelled), got me a room for the same rate. However, the door lock was broken, new room had flooded and was being treated, third room finally worked. Elevator had sheets covering the walls for some reason. Once I got a room, it was clean, extremely big with a full kitchen. So kind of a mixed review. The staff on site was great but definitely had some issues with the rooms.

My girlfriend and I stayed here for our trip to universal for 3 nights. First night we got stuck in the Elva going to the second floor. Response time was really slow by staff so we used the stairs for the rest of the visit. 2nd night hotel was evacuated with blaring alarms because someone was burning or frying food stood outside for about 1 1/2 to 2 hours

Two roaches in kitchen and bathroom, room smelt weird. Stains all over mattress covers, dirty towels, turned on one light switch and the fixture made a horrible noise.

This hotel needs to be condemned. The smell of cigarettes and weed was overpowering. The bed was dirty, the counters were dirty, the bathroom smelled very badly. I travel for business quite regularly that this might me the worst hotel I have ever been in. Oh, not to mention the prostitute banging on someone's door down the hall at 3:30am, that was a nice touch.

When we forst arrived there was no one to let us in to the main lobby for us to check in. It was around 11pm. After checking in we went to our room and it was musty but appeared clean. After a few minutes we were getting ready for bed and we saw a cockroach run across the bed. We immediately grabbe dour stuff and checked out not even an hour and a half later. Will never come back here

discovered two live colonies of German roaches — one in the alarm clock by the beds and another by an outlet in the kitchenette. The carpet was badly stained, the vinyl flooring was cut in four places, and there was a strong unpleasant odor throughout the room. There were also no trash cans provided, and the bathroom showed signs of black mold, which I’ve taken photos of. The room was also supposed to include two full-size beds and a pull-out sofa, but the couch was missing

Poorly managed extended stay room was dirty with missing bath shower curtain. The lobby smelled like weed and so did the room. Will never recommend staying here unless it’s your last resort!

Rooms and hallways are disgusting. Our room had no shower curtain. Some chairs were covered in mold and one chair had lots of let just say human fluids all over it. Probably one of the worst places i have ever stayed in. Half way trough the night i contemplated me and the family just sleeping in the car.

This property room was full of cockroach and the bed sheets were dirty and smells bad, don’t go to this hotel.

Our room was very dirty and had bad odors throughout.

Check in took nearly an hour, front desk staff kept talking about how short staffed they are and was rude to other customers. Lobby smelled of weed and was packed full of people waiting to check in. The room was dirty and had pubic hair all over the sink. Shower didn’t drain.

Very disappointed and disgusted with my stay. The pull out coach had the most disgusting mattress. I bought it to front desk’s attention. They wanted to offer me another room to split my family up . We’re not from the area and felt uncomfortable sleeping in separate rooms. Told me he would have to see if his manager could do something.Which he never spoke to his manager about. Unsanitary conditions and it was unbelievable how they handled it. I would never recommend this place to anyone !

To much noise inside the room

The stay was beautiful. I love how it’s was roomie. It was clean. It smell like a nonsmoking facility it’s had a full kitchen bed was comfortable. I love kitchen area with table it’s beautiful plan I will come again.. it’s it was 6 people.. yall keep them out 302 was my room

property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.

The people were friendly and helpful. Though the room looks like it's seen some trouble, there was paint over some damaged things around the cabinets and the floors were dirty to the point it stained my bare feet after a shower. Don't know what gets done when rooms are cleaned but a regular mopping would a seriously important need given the wooden plank tiles. Oh and a side note is I know the smoke alarms and detectors are important but having one right above the bed that has a blinking red light at night isn't very conducive for trying to sleep.

Check-in and check-out were seamless, and the staff was very friendly. I was pleasantly surprised by how quiet the room was—we didn’t hear a thing and slept soundly. My 12-year-old and I stayed overnight while traveling, checking in after midnight and out at 11 a.m. No complaints—it was exactly what we needed at the perfect time.

The room was not clean, stove barley worked it took me 4 hours to cook some spaghetti, tv was so small. Wi-Fi was terrible even tho I paid extra to have good streaming, sofa mattress old and nasty, carpet terribly dirty

Somewhat cheap and low-quality accommodation. Very poor wifi. Breakfast non-existing. Strong smell of the cleaning supplies in the hallway. Can be good to stay for one night but its "low budget" nature was too much in my face so I will probably not be coming back.

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

The staff was friendly and helpful, but they were tough to find. The hotel itself is definitely older and worn. Our room smelled heavily of cigarette smoke, as did the hallways, but it was clean. It was ok for the few hours we needed to take a nap before coming home, but would not stay for more than that.

Once walking in , noticed how outdated it was and even though i do not wear shoes in houses or hotels . I felt dirty if i didn't. We had a kitchen stove fridge ect. In order to get cookware you needed walk to lobby to retrieve . They had no dish soap. No dishwasher tablets avaliable. In addition shower bracket was broke so the shower head/handle needed to be held at all times with barely any water pressure. One 1oz body was and a bare of soup . After cooking the first night the remaining 4 nights it always spelled like a an animal died . The fan above stove did not work .it absolutely wasnt cute. And to be bougie how do we not have a smart tv at this point . And floor was sucken in on one side of bed

We waited a good 30 minutes for the front desk attendant to show up to check us in!

Place was clean but old. Did not have USB chargers. Did not reflect the amount of stars designated for this hotel. Checked in early on the same day, but they charged me over $100 for an early check-in. Felt like although the check-in was early, they could have given me the room at no charge since it was available.

Check-in and check-out were seamless, and the staff was very friendly. I was pleasantly surprised by how quiet the room was—we didn’t hear a thing and slept soundly. My 12-year-old and I stayed overnight while traveling, checking in after midnight and out at 11 a.m. No complaints—it was exactly what we needed at the perfect time.

I love staying here John is a wonderful GM AND MONICA VERY GOOD AND I LOVE MRS.STACY SHE’S A sweet heart

Over booked and when I arrived they couldn’t accommodate me and said to find a different place to stay, a little phone call would of been nice before I made the trip to the hotel.

I will give a modest review of our stay for consideration for future improvements. First, the hotel has great bones, but could use quite a bit of TLC. Very clean with exception to the cigarette odor in the floors and walls. The reception folks were always very kind and attentive - there was an older woman working the front desk who told us to be careful because “Biden’s policies are letting illegal immigrants in” and proceeded to say that there was an attempted murder at Universal because of this (this was an odd conversation to have with front desk staff at check-in). The electronic door locks (both on our room door and the back entrance door) do not work unless two cards are taped together. Our room was very clean and came with a fridge, oven, and microwave—air conditioning was great and the bed was comfortable. For amenities, the hotel does not provide dishes, cups/glassware, silverware, or pots and pans, which is a bit odd. Hotel management—this reads as though you do not trust your customers. There should be no reason your rooms do not come pre-furnashed with appropriate amenities. If you are a customer and intend to use these amenities, you will either need to ask the front desk for all that you need (they will happily help to provide what you need) or bring what you need. A bit outdated overall, but it wasn't horrible. It wouldn't be hard to get a great rating with some simple fixes, but currently has a 4.5/10 rating from me. Please invest in this hotel!

Very clean organized and exceptional service. Highly recommend. The best staff

very disappointed that this hotel states they require $100 deposit to check in (this is not listed on website or reservation). This was not anticipated and although I only stayed 1 night, this $100 is still absent from my bank account and I had to adjust finances accordingly. I was told this was new policy as of 2/1/24 - and required for possible damages. Although The halls and room was overall free from debris, but there was overall unpleasant odor in halls and in the room. Bed was uncomfortable and not enough blankets for comfort. I thought there was no trash can anywhere in room, bathroom or little kitchenette, so my paper garbage was piled on the table in my room. When preparing to check out, I randomly found 1 little trash can inside a cabinet in the kitchenette. Shouldn’t there at least be trash can in the bathroom? Finally, when I called to request a 1 hour late check out, the staff member stated they would have to take money from my unanticipated $100 deposit. I felt that to be very un customer service friendly. If it was because of bookings, that’s a more legitimate reason to deny a very slight late check out. I honestly can’t remember any hotel that has not been flexible with late check out when needed for personal reasons. So, overall disappointed - especially for such low quality facility that does not match the room rates and very unnecessary $100 deposit (my credit card was file for potential “damages” coverage)

DO NOT BOOK HERE! I booked a room at this hotel and as I got off the exit to check in, I got a call at 4:16 PM stating that they were overbooked and that we no longer had a room. Juan (who worked at the front desk) called to let us know but was like "Oh we have a sister hotel in which YOU can call and reserve". We asked him if he could just move our reservation over and he said no. We hang up and book at Cabana Bay. He called about an hour later to inform us that he booked for us. We told him to cancel and we already found another hotel. The next morning I woke up to a charge from extended stay. It was a no-show fee! I called the hotel that morning and was told to call at a later time for manager. Later that day when we finally got in touch with a manager (Monica) who at first refused to give us her name. She stated that she needed to speak with Juan before she decided to refund us. However, she would not let us know when she would get back to us. I got in contact with Hotels.com and they were able to get us our refund. However, they also had a hard time dealing with this hotel. If it wasn't for them I do not think we would have received our refund. Our fun trip to Universal turned out to be so stressful because of Extended Stay. I would STAY far away from them. Plenty of other options in Orlando.

Check in took nearly an hour, front desk staff kept talking about how short staffed they are and was rude to other customers. Lobby smelled of weed and was packed full of people waiting to check in. The room was dirty and had pubic hair all over the sink. Shower didn’t drain.

Great location and great to be left alone/not bothered. Shower bench had a lot of mold on it.

Excellent location

I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.

Location, price; staff and layout

Very good service and accessible for shopping and restaurants.

On our way to this property, we received a call that we were being sent to the location 2 doors down - 5620 Major Blvd. Not a problem - they had a reservation for us. Check in was easy. The staff was nice. We went up to our floor and as we stepped off the elevator, we were hit by an awful smell - like nasty diapers! The room was nice, but had worn carpet. But there was NOTHING in the cupboards- no plates, pans, etc. We had to ask at the desk for it, but it was 2 plates, 1 bowl, 2 forks & spoons, no pan, no coffee maker as they had no coffee to go with it! I did bring my own pan, but only the smaller of the 2 units worked on the countertop cooktop. It worked for us, but it was NOT on of the nicer Extended Stay locations.

I would totally recommend this. It was so close to the park that we honestly could’ve walked.

Close to strip

Disappointed in the grab in go breakfast. Its not what i paid to stay there . I was hungry nothing to drink but coffee and i don't drink coffee. My kids were hungry. Wouldn't have stayed if i knew it was grab n go. 😕

There was a lot of loud noise coming from the room upstairs from ours. We called the front desk to complain and was told there wasn’t any thing that could be done until after 10pm. We asked to be moved to another room and that was denied at first then when we did get moved, the room smelled like raw sewage, there were no dishes or utensils available and the breakfast was a joke! I was embarrassed, we had our grandchildren with us and it was a nightmare. Never been so happy to check out of a hotel!

First and foremost, main front door was locked when we arrived. Had a lady attend us, she was in a hoody barely showing her face. Rude. Seem like she didnt want to be there. Place was smelly like crab food. Beds uncomfortable. Sofa bed was torn. Bathroom was dirty. They offer breakfast supposedly. That was a lie. Not even breakfast

property needs updating. floor coming up in bathroom.no true breakfast offered. no amenties in room like coffee pot. terrible lighting in bathroom. the one plus was a large room and the queens were comfortable enough. lots of smells due to these rooms having kitchens. very overwhelming.

I was nervous about the two star rating and the extremely low pricing that I got when I booked on Expedia, however this is nearly directly in front of the universal studios entrance and I actually got a suite which surprised me because I thought I have always paid more for less. I will definitely stay with this company again as my preferred lodging as it was most comfortable for are family. The staff that greeted us were very friendly and helpful. Curious as to why they have a 2 star rating, maybe the free breakfast? Isn't much but like I said cant beat the price or the size of the accomadations.

Room cleaning once a week it seems, I have stayed only for 5 days and no clean. Toilet paper have to purchase on own. Towel need to wait in reception for 10 mins to give old towel and new towel in evening. No Free breakefast it is only muffin and hot coffee

There is no breakfast. They said that they have free breakfast but what they had, was few bars and instant coffee. The room was clean but highway smell like mariguana. Really bad place. I don’t recommended

Somewhat cheap and low-quality accommodation. Very poor wifi. Breakfast non-existing. Strong smell of the cleaning supplies in the hallway. Can be good to stay for one night but its "low budget" nature was too much in my face so I will probably not be coming back.

The staff was superb. Excellent customer service. The hotel is ok for a night or two if visiting Universal Parks. My low review is due to the fact that they advertise breakfast included when in fact all they offer is coffee and some tiny muffins. Better advertise no breakfast, or describe it as what it is...I really dislike deceiving advertisement.