Courtyard by Marriott Pensacola

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First, being charged to park in the hotel’s lot is extremely frustrating. I’ve stayed at many hotels and have never had to pay for parking, so this policy was surprising and disappointing. When I asked the attendant about it, her response was abrupt and dismissive. She simply said it was “policy,” and when I expressed that I found it unreasonable, she replied, “Sir, you don’t have to stay here.” That kind of response is unprofessional and unhelpful, especially when addressing a paying guest. I even asked whether she would help arrange another hotel, but received no support. To make matters worse, I still have not received my deposit back. I was told it would be returned after the room inspection, which felt unnecessary and insinuating, as if I couldn’t be trusted to leave the room in good condition. Overall, this was a very negative experience driven largely by poor customer service. The interaction left me feeling disrespected, and it has ensured that I will not return. Ben West.

the air condition was cool

This was my second stay at this property due to location. It will be my last. If you need a chiropractor after sleeping in the bed it’s time to find a different hotel. Hotel was clean, bistro hits the spot,great location. If you like rock hard beds this is the place for you,if you need a medium bed this is not the place. Staff was very friendly everything else was good.

Everything was great! We decided to stay another night additional. My daughter loved the indoor pool; great hours!