Doubletree Suites by Hilton at The Battery Atlanta

We got to the property on Saturday evening during a weekend of the Braves playing at home - our room was 78 degrees when we checked in but figured it would kick on when we turned it down and left to get some food. When we got back to the room, it was still 78 so I checked with the front desk - who called maintenance. Maintenance immediately said "Ohh Room xxx - the air conditioning unit is frozen. It has been all week". So, knowing that, the Front Desk asked if they had fans, which they did not. The agent let me know that they were sold out and could not move us to another room, but she could comp our parking and could walk us to a different property but she "couldn't guarantee it'd be anywhere close by". This was not ideal since we were there for a Braves game - so we declined moving hotels but told her the situation was not ideal. Maintenance checked our room and confirmed it was frozen, and after, the Front Desk manager called and offered to walk us to the Doubletree Ballpark (~10-minute drive) or comp our room. We ordered a fan online and decided to just get the room comped to stay since we had other family onsite as well. We thought that would be it but we were wrong. I had to argue with the hotel via hotels.com to get the refund processed and despite them requiring a 2-night minimum for the weekend, they only refunded one night of the stay. They acted like we made up the situation and just had very poor customer service overall.

The staff is great. The food is very good. The room is clean and bed is comfortable. The building looks like they can't afford proper maintenance or are unwilling to invest in room makeovers. Think wore out1970s. The desk chair in my room required my bed pillow to sit down in it. Not Doubletree standards.

Great location! Great staff! Clean rooms!

Location was good for event we attended. We did not have breakfast but room was very clean and parking was very close by and gated.

Breakfast hot foods were cold. Thermostat in room did not work properly. We were either hot or cold. No in between comfortable temp.