Hampton Inn & Suites Augusta West

Disappointing overall. Room was clean enough, but the a/c unit was loud and whiny. The curtains did not fully block out the bright lights outside my room, so the combination of light and noise made for a restless night. One of the biggest disappointments was the fact that when I asked about the hot tub that is pictured prominently in the listing, I was told they had gotten rid of it *years* ago. When we visited the pool area, I could see the outline of where it once was, but had been filled and covered with concrete. The fitness area was miniscule, which is not a huge deal, but was unkempt and the water dispenser was empty. And come to find out in the morning, they were not serving breakfast at this property due to "renovation." Overall a fairly disappointing stay.

I booked a hotel with a pool. Advertising needs to clearly state this is a completely INSIDE POOL … in the basement. Pool did not appear clean—very cloudy and did not appear to be running (the pump). Not pleasant at all.

The Hampton on Jimmy Dyess is conveniently located between Evans, Martinez and Augusta. The breakfast is good and it's in a safe area. The one drawback is the parking availability. That aside, it's a great hotel to stay in if you're visiting the Augusta area.

I was directed to park in the back - the parking on the property in back was only about 7 spaces. Maybe 30 spaces total for the hotel? It is also in such a high traffic location that I could not make a left turn out of the hotel; I could only go a few minutes in the wrong direction to get out of there. Not convenient

I would stay again, it was clean, had a very generous breakfast, beds were comfy. My only complaint is that the parking lot in front is cramped, so it was easier to park in the back and walk up the hill to the lobby. But if you luck up there are some spots right outside the lobby that are easy to access. Also, this is true of many other places, the beds are pretty high up. My mother had a tough time getting on hers (and refused to let me call to get a stool) but once she got up once she was fine. :)

A very generic stay. No bugs, but someone tried to break into our room in the morning and gave us a jump scare. The house keeper didn’t know we were even there so she tried to come in when we were in there, what if I was naked! The pool was murky and the parking was wack. But over all it was a great stay, thankful for the heft within the door to not allow the uninvited intruder, because they were in fact not invited!

Property was under construction outside, so i was a little concerned, but found out just outside. Staff very helpful answered questions very honest and knowledable. Hotel clean and very accessible to different areas of Georgia. I was very pleased.

When I called, front desk said hot tub and pool were open. When we got there, there was NO hot tub, and the pool was freezing cold. False advertising, and I would appreciate a free night's stay to make up for this. Thank you.

I should not have been charged full price for my room. This hotel is recovering from recent water damage. Outside my room was an industrial size dehumidifier that ran the entire time. It was dumping water into a giant plastic trashcan. My hotel room smelled of mildew and was musty and humid. In the hallways there were pieces of blue tape all over the walls with numbers on them for some reason. When I checked in no one mentioned any of this to me. This is unacceptable service. I went down to use the pool and it was filthy, disgusting. The breakfast was fantastic, and that was the only redeeming value of this hotel.

Front desk person was very nice. Coffee was fresh. The only negative is loading/unloading area is tight, only room for one car and a car was parked there for a long time.

Went for daughter’s graduation from AIT school at Fort Gordon. Place was great, super clean, really good breakfast. Most importantly, from the guy at the front desk to the ladies that took care of breakfast, everyone was super friendly, I mean every person on the staff when I say that. Hospitality at its finest.

The staff was very nice and pleasant. The room we stayed in did not have the same feel. There was a blood drip on the floor in front of the toilet, and another drip of something in front of the room door on the tile, that showed the floor hadn’t been mopped. There was a spill of something on the chair beside the bed that looked very gross. I just felt like the room hadn’t been cleaned and felt gross staying there.

Stayed here 1 night for a work trip. Room smelled like smoke. Fold out couch had what appeared to be used sheets and blankets on it when opened as well as Cheetos inside it. Definitely the worst Hampton I’ve ever stayed at.

The hotel staff was amazing , room were clean & atmosphere was great, I would highly recommend this hotel

The pros: Staff was friendly at check-in. Cody was also nice at the front desk. Maintenence was pleasant and helpful. Lobby was decent and the breakfast area was nice and food selections and taste was pretty good. Mattress was very comfortable. The cons: Alot of activity in and around the hotel. We were on the 1st floor and teenagers were running and making noise near our door at 1am - 2am. The pool chairs were dirty and little towels availabile and just didn't appear to have been serviced in a while. I had to request bathroom cleaning upon arrival as my toilet was dirty. The toilet was really low to the ground. Probably suitable for a toddler or young child. My 9 year old even noticed how low it was. The nightstand and desk needed to be wiped down and stains on the chair and floor. We were supposed to stay 3 nights but after the 1st night, we checked out.

Hair and sticker in bath room no way it was cleaned after the previous occupants I have a video and showed the front desk. Carpet was dirty staff were not concerned.

Nice clean room & bath! Sheets smelled fresh & were crisp. The king size bed was firm with a nice cushy top! Staff were friendly & kind friendlyhewelcomingwelcomingwelcoming and the full breakfast was a nice touch

Staff was friendly and accommodating, room was clean. Always love a hotel that’s gamer friendly with the room tv

No support bar on the wall near the toilet. How is that an accessible room?! No towel bar in bathroom. Stingy with towels and washcloths. Had to go to front desk to get clean ones for second night. Dust visible on furniture. Crumbs of ? crackers on floor under bed. Seriously rethinking Hampton Inn.

Property was just ok. Nothing special, but also nothing terrible. Breakfast was good. Shower was clogged with hair, so my first shower was in standing water, but maintenance came the next day to fix it.

The hotel itself was good, no complaints. But they do need to do better on pillows, not comfy at all. But, I’ll recommend this hotel to anyone.

The mattress could be firmer !

We booked a suite with 2 queen beds. The beds were comfortable. My husband didn't like the pillows, but I thought they were great. The room was very spacious. We needed a desk to work a little bit and it had that. It also had a couch tray on a stand that slid under the couch that acted as a small table for you to put your drinks, food, or laptop on. It smelled good when we entered the room. It was clean and in good shape. There was a small refrigerator, microwave and coffee maker in the room in like a small kitchenette area. I personally did not like that the tub and toilet were in a separate room and the sink was on the outside of that room. My husband liked it. The shower had good water pressure. The front desk people were friendly. There is an area with snacks, microwave dinners, etc for sale with options. The breakfast area was clean, and had postive quotes all around. There was some decorative glass jars filled with candy, topped with candy shaped into bouquets. Since they were in teal and white colors, I thought it might be because the hotel was welcoming a sport team or something. I asked the breakfast lady about it and she said she did the decorations, which I thought was great! The breakfast food was good, too. They also had a variety of coffees and hot teas. There was a little construction going on the outside, but we were not bothered by it. The hotel was right next store to a Waffle House, which was convenient.

Very good stay! Hotel is very clean and has good amenities. Pool in basement is spacious and clean, gym has three cardio machines and a set of free weights. Room was very spacious, bed was comfortable, although pillows are very small. Requested extra and used those. We had some issues with getting our room cleaned, as we requested this three times over three days and it was not done until the fourth request. Breakfast is amazing! Oatmeal, juices, cereal, breads, waffle maker, heard boiled eggs, yogurt, and a rotating offering of two hot dishes, such as sausages, eggs, bagel bites, omelettes, egg white frittatas and chicken sausages. Was different every morning of our stay. Very nice area to sit and eat breakfast and coffee and tea are available in the lobby 24/7. Also very nice snacks area at additional cost with some frozen meals, sodas, snacks and even ice cream!

I've stayed at this property several times with my husband under and this was absolutely the worst visit.The construction work made it difficult to get in to the lobby at the front. The wifi never worked. I was unable to connect any of my electronics. I'm a member of hilton honors and couldn't even log in and the ac wasn't cooling the room, at one point I turned the temperature down to 60° and it never got cool enough.The housekeeping banged on my door at 9 in the morning waking me up even though checkout was at 12.

The hotel feels dated and old despite some recent renovations. The bathtub faucet didn't turn off completely, and there was a rust stain in the tub. The cleanliness of the room was average to below average. Additionally, the staff was unfriendly during check-in. We were informed that our room wasn't ready and they couldn't provide an estimate for when it would be. Overall, I would not stay at this hotel again.

The pros: Staff was friendly at check-in. Cody was also nice at the front desk. Maintenence was pleasant and helpful. Lobby was decent and the breakfast area was nice and food selections and taste was pretty good. Mattress was very comfortable. The cons: Alot of activity in and around the hotel. We were on the 1st floor and teenagers were running and making noise near our door at 1am - 2am. The pool chairs were dirty and little towels availabile and just didn't appear to have been serviced in a while. I had to request bathroom cleaning upon arrival as my toilet was dirty. The toilet was really low to the ground. Probably suitable for a toddler or young child. My 9 year old even noticed how low it was. The nightstand and desk needed to be wiped down and stains on the chair and floor. We were supposed to stay 3 nights but after the 1st night, we checked out.

There was children running and screaming in the hall at 11 pm that woke us up. Then at 1 am there was people screaming outside below our window and then they come down the hall also. So we didn’t get any sleep. Hotel apologized didn’t offer any discount or refund at all.

Nice clean room & bath! Sheets smelled fresh & were crisp. The king size bed was firm with a nice cushy top! Staff were friendly & kind friendlyhewelcomingwelcomingwelcoming and the full breakfast was a nice touch

The woman who manages the breakfast area is the best asset of this Hampton. She has created a very inviting atmosphere and simply wants to make everyone’s day start well. We had a few “hiccups” in the room (lousy WiFi,etc) but overall would recommend.

Courtesy from all employees!

The hotel staff was amazing , room were clean & atmosphere was great, I would highly recommend this hotel

The hotel feels dated and old despite some recent renovations. The bathtub faucet didn't turn off completely, and there was a rust stain in the tub. The cleanliness of the room was average to below average. Additionally, the staff was unfriendly during check-in. We were informed that our room wasn't ready and they couldn't provide an estimate for when it would be. Overall, I would not stay at this hotel again.

The staff did not clean our room or make our bed the first day we stayed. We were only given one towel for two people. The front desk was apologetic and corrected the problem.

Extremely friendly staff! Was very quiet and accommodating!

The breakfast is good and the front desk staff is 1st class!

Our room was very comfortable. The free breakfast had a good variety and was well presented. My only complaint was that in the 3 nights we were there no one ever serviced our room. I did not mind making the bed and removing the trash but after the second day I needed to go to the front desk to get fresh towels as we had no clean ones available in the room.

Thank you for making my now 2nd stay so enjoyable! When I get to visit my husband who is in military training, our time is very valuable. Staff amazing, rooms are great!

The staff was amazing! This included front desk staff, breakfast staff and the housekeeping staff!

Nice clean room & bath! Sheets smelled fresh & were crisp. The king size bed was firm with a nice cushy top! Staff were friendly & kind friendlyhewelcomingwelcomingwelcoming and the full breakfast was a nice touch

The hotel was an ideal location for attending The Masters. The staff ensured we were comfortable and met our needs.

Great location near a lot of dining spots and friendly staff.

Room ready upon check in and water bottles were provided to us. It was great having breakfast provided to us plus a convenient table of coffee/tea available throughout the day. There was some parking lot traffic as the hotel is close by to a busy intersection. But convenient to accessing the freeway.

Nice place off the highway with good parking, clean rooms and nice staff

Check-in & out was easy. Served hot breakfast. Close to restaurants . Very clean.

The Hampton on Jimmy Dyess is conveniently located between Evans, Martinez and Augusta. The breakfast is good and it's in a safe area. The one drawback is the parking availability. That aside, it's a great hotel to stay in if you're visiting the Augusta area.

A. Very good location and easy to access. Clean and comfortable

I was directed to park in the back - the parking on the property in back was only about 7 spaces. Maybe 30 spaces total for the hotel? It is also in such a high traffic location that I could not make a left turn out of the hotel; I could only go a few minutes in the wrong direction to get out of there. Not convenient

Very nice place, great breakfast and convenient.

We have stayed at this location before, people are friendly and the location is good just off the highway as well as surrounded by eating establishments. Will stay there again when in Augusta.

Went for daughter’s graduation from AIT school at Fort Gordon. Place was great, super clean, really good breakfast. Most importantly, from the guy at the front desk to the ladies that took care of breakfast, everyone was super friendly, I mean every person on the staff when I say that. Hospitality at its finest.

Disappointing overall. Room was clean enough, but the a/c unit was loud and whiny. The curtains did not fully block out the bright lights outside my room, so the combination of light and noise made for a restless night. One of the biggest disappointments was the fact that when I asked about the hot tub that is pictured prominently in the listing, I was told they had gotten rid of it *years* ago. When we visited the pool area, I could see the outline of where it once was, but had been filled and covered with concrete. The fitness area was miniscule, which is not a huge deal, but was unkempt and the water dispenser was empty. And come to find out in the morning, they were not serving breakfast at this property due to "renovation." Overall a fairly disappointing stay.

The breakfast was on point each morning

Very nice place, great breakfast and convenient.

Quite the breakfast with omelette with cheese, pastries, waffles with fruity jams, whipped cream. Plenty of options. Even Chobani yogurt. Bottled water, too. Very clean area.

The breakfast is good and the front desk staff is 1st class!

Great water pressure. Great breakfast. We needed towels and unlike most other hotel chains they did not waste time and were curtious and polite with every action and service that was provided. Had not stayed at any Hampton Inns in quite some time. We will be staying with the Hilton family when we can.

We were in town for a wedding. Hampton Inn breakfast was great. Friendly staff from front desk, breakfast host, housekeepers. Everyone we met on the property was very nice.

Breakfast items were disappointing for a Hampton

Front desk was friendly and helpful. Room was clean. Beds were comfortable. The breakfast was awesome.