Hilton Garden Inn Cleveland Downtown

Room is clean. Bathroom was ok. Breakfast buffet is overpriced at $18.

This is the second time I've stayed here. Location is perfect, as we were attending both Indians and Cavaliers games, which are minutes walks from the hotel. Staff is friendly, check-in was timely (no long lines) and the room was exactly what we expected. We did not have our room cleaned after night 1, which was a surprise. Maybe that was the policy, but I assumed we would comeback from a day out to made beds. Also, breakfast didn't start until 7am. My son and I were out at 6:30 both mornings, and we couldn't even get a cup of coffee. That said, I would stay here again. Location was just too good, and everyone was friendly.

Clean room and clean bed

Wonderful expat the Hilton Garden Inn Downtown Cleveland! The facility was clean, restaurant was delicious and reasonable and the staff were friendly and accommodating! I would stay there again without hesitation if I venture back to Cleveland

my original room was in very poor shape. it was handicapped accessible and seems like it hadn't been looked at in a while. the door lock appeared to work (turned green) but door wouldn't open on first 4-5 tries. eventually got it open w/ a big shove! Vertical blinds did not cover the window (weird cut out maybe where an old window AC used to be?) but the bigger issue was that the shower had no shower curtain and no shower head. A handheld showerhead makes sense for accessibility room - but it was totally missing. Just a hanging metal garden hose and not shower curtain. i called the front desk 4 times w/ no response and eventually walked down to ask for a different room. The desk attended seemed very surprised at my report of the shower issue and did find me a different room, but all this wasted almost an hour of time i had planned to be using to prep for my work presentation the next morning