Holiday Inn Express Hotel & Suites Lawrenceville by IHG

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pleasant efficient staff, great breakfast, very nice rooms but the website said outside pool opens in May but it doesn’t till Memorial Day, it should say that or just say June I was disappointed it wasn’t open but the rest of the hotel was great

I wouldn’t let my dog stay here! In town for a funeral so I just wanted to shower, get dressed & head straight there but I couldn’t do that because the tub appeared dirty(which they brushed off as just being old). The toilet handle was broken & later replaced only for the damn toilet to overflow causing piss & water to flood the room. When I contacted guest services at 7:40am was told there was no one available because maintenance doesn’t come in until 9am. And to add insult to injury, when I called downstairs to complain of the toilet I was told that I should’ve only had 3 people in the room because that’s what my reservation stated. I went to that desk with PROOF of my booking showing 5 people & was met with rude & dismissive behavior. I was even threatened to be put out of the property all because they know that property is trash. I had no time once I arrived to pack everything back up & move to another room without missing the funeral service I drove over 14hrs for as I was also traveling with 2 small children. There were people hanging around outside the property & someone in the parking lot sitting in their car at 8:30am blasting music & smoking. There is clearly a homelessness issue in that area hence the property needing to lock the front doors at 11pm & needing to be buzzed in if you come in after 11pm. It was more like a prison than a hotel! Start sharing HONEST reviews & not ones submitted by hotel staff or friends & family of staff members!

Rooms were very clean. Friendly helpful staff.

Excellent service