Microtel Inn & Suites by Wyndham Lithonia/Stone Mountain

Horrible, vieja y sucia!!!!

Beware, pictures online were VERY deceptive. Would NOT recommend

Very good experience ! Clean nice staff

No

Overall, my experience at this hotel has been consistently disappointing despite a few positives. Check-in was usually quick, the deposit was reasonable, and the location is convenient. However, those benefits were outweighed by ongoing issues during nearly every stay. Security appears to be lacking, with non-guests frequently lingering around the property and side entrances easily accessible. The environment often felt chaotic, with arguments in hallways and children unsupervised in common areas. Room quality was inconsistent and poorly maintained. I frequently encountered malfunctioning or outdated TVs with incompatible generic remotes, broken or hard-to-find working outlets, nonfunctional lights, stained furniture, dirty microwaves, and worn HVAC units. Cleanliness was questionable at times, including towels with hair on them. Smoking rooms were inconsistent, with windows that sometimes opened and sometimes didn’t, and no ashtrays provided. Customer service was also problematic. Staff behavior was often unprofessional, including inappropriate comments, intrusive interactions, and inconsistent enforcement of policies. I experienced pricing discrepancies between in-person quotes and online rates, deposit issues during late checkout, and unnecessary confrontations despite clear communication. Given the condition of the rooms, the lack of security, and the repeated service issues, the pricing does not reflect the value received It’s at least better than Econo across the s