延 A 套房飯店 - 德克薩斯大學阿爾帕索分校

The front desk clerk was rude as hell, the building was having some construction work done, our room smelled like a pile of wet clothes and they had a leak somewhere that had most of the carpet wet and was running to the bathroom floor as well… It was not a good idea to have stayed at this hotel…

Stay wasn’t horrible but wasn’t great there was a lot of construction going on during our stay which didn’t help the experience it was a bit loud and dirty because of it..but outside of that it was a decent place to sleep and the customer service was good

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

Bad still under construction. Lobby desk was filthy And half built. Rooms lacked security locks and the rooms were dirty. There was only showering items for 1 person when the room rented was to accommodate 4. I had asked for more shampoo and towels and was told that we would get it at checkout time. Like what for? And when I asked for a towel again I was handed a mat and was told that was all they had. On my way out of the shower there was a huge cockroach running to my bed. It stated it was a smoke free room and it seemed like purposeful they where smoking out out door. I had to put down the towels we had used to cover the door gaps to avoid filling the room with smoke. After all this you might ask why we still stayed there. 1 when I booked it the pictures did not at all represent the place and 2 we had been driving for 16 hours straight and just wanted a place to rest. Not perfect at all. We checked in at 9 pm and out at 3 am I added a few pictures. Again I was tired and didn’t really want to deal with it.

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

Construction and water leaks!

We were satisfied with our stay for the price we paid. The front desk clerk, when we checked in, wasn't very welcoming. She just seemed like we were a bother to be checking in. The gentleman that we checked out with was extremely polite and thanked us for staying and to come back again. We did hear a lot of noise from upstairs late at night. I think it was construction, but I'm not sure. but overall, it was a decent overnight stay for us. Thank you.

Lamps did not work. One cord was missing a plug. Smallest soap bars I have ever seen - smaller than your little finger. Remodeling debris evident in and near lobby.

No nimbers on dioors. One emergency exit llocked from the outside. No smoke detectors in room.

It was a great value for the money on a concert venue night near concert. It’s being renovated.

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

It was completely infested with roaches staff stated that it was the time of the year and they were spreading throughout the city

There were roaches everywhere, smelled terrible & the air didn’t work

This was the worse hotel I have ever stayed in. I have stayed in hundred of hotels around the world, even in 3rd world countries. Door card did not work 99 percent of the time. Lost water pressure 50 percent of the time (no water). Toilet was backed up with every flush. Bath tub was clogged and stored a ton of water. Mold was present in portions of the room. Carpet was extremely dirty. I wish I could get my money back.

Stains on various places. The outside environment smells. Pictures lied on how great it looks.

This Hotel is in terrible condition and need of repairs and maintenance. The room was infested with cockroaches and other bugs.

Not clean

Quiet and easy access. Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

We were greeted by a revolting sewage smell around the whole property, and there were roaches on the bed and in the hallways. We had left our luggage to go and eat, but when we came back there were roaches on the bed, so we took ou stuff and left.

No hot water and broken A/C

There was hair or pubic hair on bed sheets. No hot water, no water in toilet to flush u had to turn the water thing on at bottom of toilet to flush and mini fridge doesn’t work. Asked for my mom back went to different places for cheaper. Red Roof go there. Staff was awful to. Not safe in D area the Main door to buzz in was wide open for the public.

It was very hot in our room AC not cooling as much

The phrasing "you get what you paid for" could not be more real in this situation! As soon as I walked in I noticed stains on the sheet and blanket, a dead cockroach and an alive beetle. The sink faucet is not even attached to the sink and the plug for the sink is closed without any way of opening it so when you try to wash your hands it just fills up with water. It was hard enough getting hot water in the shower but once in the shower you might as well be swimming in at least an ankle deep of water I didn't see how far it would fill up because I got out pretty quickly. Not to mention the shower does not get full pressure because it is coming out of the spout as well. It is very unfortunate there is no fan or ventilation in the bathroom because if you have a husband or IBS there is no hiding it in the whole room. We are regretting not spending a few more dollars to go to the Super 8. We will not be back and we will never be this cheap again LOL

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

Don't have hot water 😞

I didnt have hot water in my room.

TV didn’t work. Phone was missing almost all buttons, so I couldn’t call the front desk. Only one towel. Less than half a roll of toilet paper. Trash on the floor. In fact, the floor was so dirty, we had to wear shoes inside. Our feet would otherwise get dirty. They sent an email to me less than half an hour before my arrival, while I was driving to the motel, demanding that I must pay only in cash. Thus, I wouldn’t be able to cancel payment after discovering the filthy, horrible condition the room was in. This place would not pass a health department inspection.

When we got there, the room and hall were so warm.

We booked 2 rooms for our team doing a job in town. When they arrived they were told that the rooms were cancelled and Expedia had failed to notify us. After some talking they were able to rent the rooms as reserved. The rooms were in terrible shape a they were remodeling. They had to take cold showers as there was no hot water. The sink leaked so bad in one the floor was wet. The shower heads leaked and sprayed everywhere. After it is remodeled it will probably be ok but our experience was terrible.

Room was filthy. Carpet was sticky and was obviously never shampooed. Baby Cockroaches in the bathroom and sink cracks crawling around. Maid service was dismal. Came in the room to just take trash and exchange towels never made the bed. Had do not disturb sign but someone attempted to come in. Front desk was not welcoming and instead of asking for my name on the reservation she kept asking me when I made the reservation. Hallways are dark and some parts of the hallway don’t have a ceiling.

I did reserve and didnt get my room

The front desk clerk was rude as hell, the building was having some construction work done, our room smelled like a pile of wet clothes and they had a leak somewhere that had most of the carpet wet and was running to the bathroom floor as well… It was not a good idea to have stayed at this hotel…

Clean room, great customer service

Hotel needs upkeeping and the staff needs to be more courteous

There was no recepsionist at the hotel at night I never got my room. They even left a sign that said we will be back at 8:30AM and all the hotels nearby were sold out. After a few hours I was able to get a room somewhere else in a location very far feom there.

Good friendly service clean rooms

Great receptionist. Very kind and helpful. I will dtay again.

Was not good TV was not working room carpet was not clean an about TV I told the woman on front desk she just say was going to call maintenance but they never show up to fix problem or she never calle either to say anything was not good for a hotel.

Hi, When I went to check in, the receptionist commented that they were not taking reservations made online and that they no longer had any rooms available. I explained that I had already been charged, and she told me that she couldn't do anything because I had made the reservation with an external company. So I need to refound the money since my reservation was canceled by the hotel once Arrive in. Regards

Location, next to freeway and shopping and dinning at walking distance.

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

Location to campus is convenient but this is outweighed by the serious absence of proper amenities, including an elevator for the handicapped, A/C in the hallways, and front desk staff overnight and into late morning (the phone goes unanswered until early afternoon on our visit)

Service was just ok, kind of old hotel with room for improvement, some dirt because under construction, ok surrounding areas.

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

It was a disappointing place to stay, we were expecting more. Everything is old, smelly and humid. We didn’t like it. The only good thing is that is near to any concert at UTEP Sunbowl Stadium.

Nice friendly staff. Very quiet location. I enjoyed my stay

it has recently been renovated and it was nice and clean. Location is great.

It was a great value for the money on a concert venue night near concert. It’s being renovated.

Quiet and easy access. Sink was filthy and had to scrub it clean as if it had backflowed and had hair and food stuck to it.

No breakfast, when they said they have one. Property is under remodeling and Laudry department is a mess and dirty

It says free breakfast and we were told by the receptionist that the breakfast has been discontinued since 2018. Misleading indeed. There was no alternative offered like a kettle or coffee maker in the room either

Room was clean, comfy bed. They let us check in a bit earlier. Remodeling. In the reservation said continental breakfast but when we got there they told us that it’s been a while that they don’t serve breakfast. Overall it worked for us, price was very accessible, good location and comfy bed.

Great location. Nice, clean, comfortable rooms. However very misleading on Expedia as it says Continental Breakfast but in reality there was no arrangement at all for any breakfast. The rooms could do with some tea/coffee arrangement as a bare minimum. The lady at the reception mentioned that they have not served any breakfast in the last 6 years or so. Hope fully the management would look into these areas which would enhance the property image.

They offer a breakfast that does not exist

I booked the hotel because of its great location next to the Franklin mountains, and thought that I was going to have a night with wonderful view. The view was OK, I guess, but the condition of the hotel was terrible. The carpets are DIRTY, have not been shampooed for ages, the room is crawling with small cockroaches, water leaked from the bathroom faucet, and so on. With the a little bit of maintenance this place could have been a very nice hotel, for the furniture was still good, the view wonderful, and the curtains were nice once. Terrible lack of cleanliness. The rooms also need a hot water kettle, so that the guests could make tea for themselves in the morning.

The front lady costumer service she’s so rude She’s is very disrespectful There’s no break fast It’s the worst place ever

I specifically chose this hotel because it was away from the hustle of downtown. After arriving and before check-in time, I drove around the property and immediately wanted to cancel and stay somewhere else. The property just looked that bad. I stuck with it and during my check-in the cops where there for a call about some vehicle vandalism (broken out window). I'm not sure if there are new owners or management, but the hotel seemed to be in the process of making improvements. Because of the construction just off the front desk, I figured there would be no breakfast for guests in the morning. I didn't even check. The check-in was quick and the staff was friendly. But then I got to the room. The room smelled (a mix of funk and mold, maybe), had bugs (not big enough to hurt me), and was in desperate need of repair. The varying wifi signal was mostly weak (and I was just upstairs from the front desk/office). This was the mostly disappointing part of my hotel experience. I did appreciate the large refrigerator and microwave, the quiet restful night, and the clean bathroom which included the towels and wash cloths. I would not stay here again, which is a shame because the property could be really nice. Maybe the hotel will be in better shape after updating/construction.

No breakfast. Just a pot of coffee...

I asked about the complimentary breakfast and the employee stated they haven’t had breakfast since COVID. You should take it off of the website.