Comfort Suites Fairview Heights Saint Louis

Nice clean simple comfort

We booked a handicapped accessible room almost one month ago. When we arrived at check-in, they had no handicap rooms available. So my two wheelchair bound daughters had to squeeze into a regular room, with the rest of our family. When we requested bedding for the pullout couch, we were told we could have sheets only. No blankets or pillows. The hotel itself is very rundown, much in need of maintenance and improvements. The staff did not speak very good English and did not seem to care about our concerns. In addition, the fire alarm went off at 5:15 in the morning, with no explanation. I’m so glad it was a false alarm, because carrying my daughters down the stairs, would have been a nightmare.

My stay at the Comfort Suites Fairview Heights–St. Louis was horrible. The hotel is extremely outdated, poorly maintained, and smells terrible the moment you walk inside. The online photos are misleading and do not reflect the actual condition of the property. The carpets, walls, furniture, and elevator all looked worn down and dirty. The indoor pool looked unclean, and I was locked out of my room twice because my key card stopped working. The worst part? I was bitten by what appeared to be bed bugs. When I reported it, the front desk acted unconcerned and the manager promised reimbursement that I never received. Afterward, they stopped responding completely.

The evening check-in was pleasant and quick. Our room was clean but needs to be updated. Bed and sofa/sofa bed were not comfortable at all. We only stayed one night. We went down next morning for breakfast but on our way up, our key card was deactivated as was another family members. We went down and morning rep was NOT very pleasant at all. We told her card was deactivated and she just asked for the card. Did not ask our names to confirm or anything. When we actually checked out she just said to drop key card in basket. I had to ask for a receipt and didn't get a thank you. Plenty choices for meals.

This was the worst hotel I have ever stayed at. They not only charged for early checkin but the room smelled like wet dog and wasn't really clean. Couldn't get any extra pillows for my bad back and they were very rude when we asked for anything.