Spark by Hilton Matteson Chicago I 57

Small parking lot, dingy facilities, a lot of dirty, grimy aspects. Would not go back. Replace your water stained curtains! And holes in the bedding!

No beach area, room was leaking in the middle of the night . The elevator was broken the night we arrived. This property doesn’t give vacation vibes at all. The restaurant we tried were not that great

I picked this place after accidentally booking a reservation at the Hampton for the wrong date. The main reason why I picked this place was 4.1 stars. Boy, do I feel stupid. First off, the main floor is just musty. I thought it was someone's BO and wrote it off as such. The room...I almost went home after seeing it. It looks run down (the webs/dust in the corners of the ceiling haven't been cleaned in god knows how long), the hard floors were somehow greasy from the cleaning supplies (I never let my bare feet nor socks touch the floor or carpet), and there were stains on the sheets and blankets. I slept in my clothes on top of my hoodie (I did not get under ANY covers) and thankfully didn't get any bedbugs and didn't see any roaches throughout the night. The shower and toilet seemed clean and fine but that's just about the only positive about my room. If you have ANY other place to stay, stay there...not here. Some friends of mine booked across the way at the Quality Inn and despite the horrid rating and reviews, their rooms were much better than mine.

Hot breakfast was pretty decent Elevator needed work Overall i would stay here again

No pleased with our stay. The room was dirty and in disrepair. The furniture was scratched and old, the bathroom door had a huge hole in it like someone had punched it, and the water gave my boyfriend a rash! The lights flickered constantly. The hairdryer literally caught fire! The noise from the hielt was ridiculous, and the curtains didn’t do much. Breakfast was a poor choice at best. Watery eggs, rancid tasting waffle batter, the “juice” dispenser dispensed water, no coffee or tea and the milk was left to sit out on the counter - all morning. The only thing that looked safe was the prepackaged yogurt and surprisingly the bananas. “Security” was a guy in a ski mask and handcuffs who just moped about on his phone and glared at people. The desk wasn’t attended when we would go up nor when we left. Would NOT recommend nor stay here again.

This property is a dump. The staff is both clueless and quite possibly racist. I'd be happy to list the very long list of indicators that suggest the good rating shown for this property was a complete fabrication. The lobby had ratty furniture, the carpets were dirty, the sink in my room was clogged with facial hairs from a previous guest, many electrical outlets did not work, I could go on. Worst condition of any hotel room I've ever experienced. I am pursuing a full refund.

The ENTIRE hotel is dirty and stinks....put in the mind of a HUGE MOTEL.

OUR CAR WAS STOLEN!! It was the first night we were there. And we were parked right in front of the door in a handicap parking spot! There was also another car stolen out of that parking lot the same night. The rooms need updating and they smelled old and musty! I would not recommend staying there! The front desk lied and was not helpful at all. Not a safe area!!

The rug was damp and the room smelled of mildew. One felt wet all the time. Yes, it was very hot outside but even with the air conditioner on, the room never felt dry. There was no air conditioning in the exercise room so it felt like a steam bath. The best part was the shower where you expected to be wet. Not much variety for breakfast. Personnel was very friendly. Nice to have lemon water in the lobby.

Elevator wasn’t working when we arrived. The back door was open lock was tampered with preventing it from locking leaving access to the hotel for anyone without having to go past the front desk.

It was blood inside the room

Rooms very dirty and recently dirty. Like used soap dirty, it was still in the shower. So I was moved to another room once settled into new room. Front desk clerk knocked on the door and said that i couldn't stay in the new room because it was currently occupied/he wasnt suppose to put anyone in this room or something to that nature and i was told the only options was to go back to dirty room and stay and wait on house keeping in the morning or leave and be refunded because they're weren't anymore rooms available all this was happening at 11pm So i decided to get a refund which now i gotta find a new room and wait for all the charges to my card to be refunded that was a 100 deposit for incidentials the room fee which was only 240 thanks to Expedia and plus 22.10 for some unknown reason.. It wasnt a very good experience at. I wouldn't recommend this comfort inn and suites to anyone

This property is a dump. The staff is both clueless and quite possibly racist. I'd be happy to list the very long list of indicators that suggest the good rating shown for this property was a complete fabrication. The lobby had ratty furniture, the carpets were dirty, the sink in my room was clogged with facial hairs from a previous guest, many electrical outlets did not work, I could go on. Worst condition of any hotel room I've ever experienced. I am pursuing a full refund.

The front desk worker who checked me in was amazing and had a great personality. The room was very clean and relaxing. I just really enjoyed the comfort and I will definitely be back.

Our wash clothes had pubic hairs on them so we had to go purchase wash rags and towels. Both bedding comforters had stains on them and the refrigerator was unplugged which caused the room to have a smell to it when we checked in. There were also a few nets on out room due to the trash in the hallway not being taken away as often as it should have. The room was ok besides the few issues we encountered

Came back to my room “clean” with multiple roaches all over the bathroom. I checked out one night earlier. I let the staff at the front know, they had roaches and he said why didn’t I say anything before. Obviously, because I just came back and saw them. I would not stay again

Cleanliness was the biggest issue. The room smelled bad. The bathroom had mildew in the shower corners. Stairs and elevator were both dirty. The dining area and lobby were well kept.

I'll start with the good first. The staff was very nice and accommodating I especially enjoyed the bright smile and kindness of Mr. Wisdom who was sometimes at the front desk or serving breakfast. Now the bad, the room was not thoroughly cleaned when I arrived. There seems to be surface cleaning going on, as in only what you can readily see is being cleaned while other areas are being neglected. There was candy on the floor between both night tables and the bed. The night tables legs,sides of table etc. were heavily covered in dust/grime and could use a thorough cleaning. The part of the air conditioning unit that covers the unit could use a thorough cleaning as well, there were spider webs, dust and other debris very visible on the front of the unit. I didn't bother to check the filter because I can only assume from the way my allergies started acting up, it hadn't been cleaned in a while either. I stayed here 4 nights and on my final night, I saw something crawling on the wall across the room by the curtains. I went to look closer and yep it was a roach. I was mortified and had to look through all of my luggage to assure I wasn't carrying any friends back home with me. If they get on top of these issues the reviews will get better but bugs are a non negotiable for me. I will pay more to stay somewhere else when I return to the area.

It was roaches in the room we stayed in. Staff was x nice but they need to exterminate.

I would like to request a refund as I didn’t even stay. I left at 3 am as there were no washrags. 1 towel. The floors were all sticky and covered with dirt and debris. Room smelled and when I pulled back the covers there was a spider. I was only there for about an hour or so and left. I will not return to the hotel and since I didn’t stay I’d like a refund. What a horrible night!

We had a nice time. The room was a good size and the bed was comfy. The shower was excellent, however, there was hair in the shower that lead me to believe it had been straightened up but not cleaned if you follow what I’m saying. It wasn’t just one incidental strand there were three. Housekeeping just needs to slow down. The room felt damp when I first got there but I just turned the heat on for a while and that helped fix that, but keep your socks on. My check-in was super quick and seamless. I was on the second floor and it was nice and quiet. One thing I will say is the room is dated. There were no USB plugs available so be sure to bring your wall block for charging your phone and other items. Overall it was a nice last minute stay.

Air conditioner dont work

It was a sign when we pulled in and there were 4 cop cars blocking the driveway. Then there were ten people waiting to check in (we were there for a concert). The humidity in the room was so thick that the beds felt moist. I slept in my clothes because the sheets were so scratchy. It was all in all gross.

good value for the money, clean and comfortable. nice quiet area. bed and pillows were pretty good.

The room was basic and provided what we wanted it for. We was in the area for a reptile show and just needed a place to sleep and shower.

Very quiet and bed was comfortable. The room could use attention as sink stopper did not hold water, TV did not turn on and bathroom door did not stay open. Breakfast was minimalist and coffee poor.

The heat in my room went out and it was never fixed

Door had gap that you could see through. Could see people walking by outside. Very loud hum from some matinee room near us. Broken tiles in bathroom. It was cheap so you get what you pay for I guess

Great service, comfortable, clean. Just wish I had a little more space and bigger tv.

Bed was too hard pillows was too small. No ice machine on the second floor when is a sign on the wall for it. No air circulation in the room or hallway. Coffee machine makes coffee that looks like mud. The staff was nice and the breakfast area was clean

The receptionists were very disrespectful. No sense of customer service at all.

Hotel was great front desk clerk no so great. The desk clerk barged himself into my room accusing me of smoking and proceed to go through my things including my trash. I tried to report incident to no avail. I have never been profiled before and this was way out of line.

Decent hotel for the money. Like most budget hotels, the halls and common areas have a hint of marijuana odor even though no smoking is “strictly enforced” Super friendly staff that even let our group of teens use their little conference room for a team quiz bowl practice. Props to a super friendly staff.

The clerk was very rude. He told me to lower my voice smh. We walked into our room and walked right out. The clerk didnt want us to give us our check out receipt or refund even though we had stayed in the room less than 5 mins.

If I could rate zero stars, that’s what this would be. Please, do yourself and your family a favor and avoid this property at all costs. Staff is TERRIBLE and refuses to assist their customers. Room felt damp. Blankets were grossly stained. 2 pillows per bed and refused to give us more nor would they replace the stained blanket. Front desk argued with us about having a microwave in our room and wouldn’t let us use the one on the main floor. And the best part is that my daughter forgot her clutch in the room with her keys. She noticed this after we got back to Michigan following a 5 hour drive. Called and they refused to mail it so she took the 10 hour drive back. When she got there, they refused give her her items. She had to call the police to get her wallet and keys back. THIS PLACE IS TERRIBLE!

Property is not a problem .I had to stay in my car for several hours because they couldn't check people in, I ended up missing my event. Some customers cancelled their reservations to go elsewhere.

The front desk worker who checked me in was amazing and had a great personality. The room was very clean and relaxing. I just really enjoyed the comfort and I will definitely be back.

They tried to take double of what we were supposed to pay.

The staff was very much strange and creepy. The slim man would just say no to any and every thing you asked. An Arabian women was staying there stopped to ask me a question since I was sitting in the lobby on my computer. I was looking for which outlet to charge my computer and he said no outlets then when the other women ask where are the outlets he said they don't have outlets. Just talking to people disrespectful and racist

We requested and was granted early check in at 2pm. But when we got there. They said we had to wait until checkin. Which was at 4. We checked in almost 3pm. Wasn’t happy at all about that. Initial staff was very unhelpful. Secondary staff was more accommodating.

Expectations were met. Was looking for decently priced room for local concert and this wirked nicely.

Easy acess to highways and also local main roads. Quiet for sleeping even during the daytime. Clean room. Would recommend this location to anyone.....all nationalities accepted plus handicap accessible.

Property is well off of the road and quiet location.

The property was center to mostly everything---....first night--a couple was arguing very loudly --for about 4 hours--called manager--taken care of expeditiously. Young man playing music very loudly in his car Elevator floor --not clean Lock on hotel room could be reinforced--a simple chain on door

Super friendly staff. The area in which this hotel is located is depressed, few upscale restaurants nearby.

OUR CAR WAS STOLEN!! It was the first night we were there. And we were parked right in front of the door in a handicap parking spot! There was also another car stolen out of that parking lot the same night. The rooms need updating and they smelled old and musty! I would not recommend staying there! The front desk lied and was not helpful at all. Not a safe area!!

$500 ! Poor run down. Poor lit area.

It was very good 👍 Breakfast was great

I requested an "EARLY" check in time -- and the staff was very helpful and accommodated me. Room was adequate, with the exception of the shower curtain/tub area. The curved shower bar was hung high to make the shower area feel more roomy -- but the shower curtain didn't quite come "inside" the tub area, so all the water from the shower went into the bathroom floor. I had to angle the shower head and put down towels to clean up all the water. But my biggest disappointment was with the complimentary breakfast. Sliced bread was available, but no bagels or muffins. There was only 3 sausage links in the serving pan, and about half a cup of scrambled eggs in that serving pan. I wasn't able to eat the sausage links as my first bite, it tasted terrible. Scrambled eggs were so watery I literally threw them out. My breakfast was 2 tablespoon servings of cream cheese -- and a cup of orange juice. Waffles could have been made, but I am low carb so tried to stay away. Also available was cereal, bananas, apples but again I stayed away. Would I stay again, probably not. Was it adequate for an unexpected funeral that I had to attend in the area. YES.

Hot breakfast was pretty decent Elevator needed work Overall i would stay here again

Very quiet and bed was comfortable. The room could use attention as sink stopper did not hold water, TV did not turn on and bathroom door did not stay open. Breakfast was minimalist and coffee poor.

It was okay. Same ole sausage and scrambled eggs for five days in a row. Didn’t make my bed one night.

Property was very good, room was great, and staff was superb.... they provide a continental breakfast which was outstanding! very friendly!

The stay was good, with the exception of the front desk arguing and having to remove a family from right across our room. Check-in was smooth. Security deposit is $100 and they accept cash, which is a plus. They serve the same breakfast every morning, but it’s a hot breakfast. The bathroom could’ve been cleaned better.

The breakfast was pretty bad. The lady working the breakfast area was nice though. The hotel was overall clean, was in town for a funeral. It wasn't a bad stay.

Our stay was great! Breakfast was good, however I want to recommend the turkey sausages are well done and please add beef sausage to the menu. Sincerely, Delita Owens

Had to have my card Reed for five times didn’t appreciate that and also the breakfast serve was only from six until nine normally would be six until 10