Extended Stay America Select Suites - Chicago - Naperville - East

The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.

No shower curtain and desk was closed.

Didn’t like having to put a permit to park in the parking lot.

This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

It was ok no complaint beside they charge for wi-fi that didn't work

Smelly in our room Front desk closes for the night

This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.

They no longer have grab and go breakfast, you have to pay for cooking utensils, iron and ironing board are not in rooms, and the whole floor smelled like weed.

The room was clean. No hand towels surprisingly and one of the cabinets was broken. Otherwise the room was well maintained for what it is. Tv did have hdmi ports on the back. This hotel is pet friendly so there were dogs barking intermittently, keep that in mind if you're looking for a quiet stay.

This hotel is in serious need of cleaning, upkeep and updating. The credit card payment to check in wasnt working. The hallways are extremely dark, dirty and had garbage. The room i had the ceiling was hanging in spots, the closet shelving broken, stove top burners severely rusted, bath surround was peeling a part, walls were dinged up and paint missing. I had booked 2 nights and left next morning. No one there in am until after 9 am so had to leave without checking out. Outside looks clean but inside a whole other story. Book somewhere else.

This place should not even be open for business. Dirty and no amenities...not even a coffee maker in the room. Bathtub finish was peeling off. I cannot upload a photo here. I will add a Google review for pictures.

Disgusting room, disgusting carpet. Smelled like cat urine. Very outdated. Unsanitary!! I think I deserve a refund!!

Hallways and rooms all smelled of cigarette smoke even though no smoking is allowed. Stains all over the carpets and halls smelled of urine from animals I am assuming. The lady who checked me in was super nice. That’s probably the only plus. Our room didn’t even have hand soap for the bathroom. The shower looked filthy as well definitely would not shower there.

Wish I was able to upload pictures.. tub surround cracked with pieces falling off.. resurfaced tub flaked all over. Linoleum curled up at edge of the tub. Faucet undersized where the spout was above the rim of the bowl. A/C unit was 6-8 inches from the only bed and froze us to death. Older appliances and never updated carpet. They did have nice wall art in the room if you like that stuff. They will not supply you with new towels. Had 2 in the room for 3 of us.. we asked for new towels the next evening and they gave us 1 since we only got 2.. so bring towels. Fold out couch was horrible and no bedding provided. Didn’t notice til we went to bed and went to get bedding and the front desk closed at 10pm. Everything else in the area was booked or $300-$400 a night so I guess we got what we paid for but I’d avoid unless it is your only option like ours.

Cigarette smoke smell, burns on the carpet, plaster damage in the walls, no plastic cups in room, only one bar of soap, toilet seat was loose, loose kitchen cabinet door. This is a super tired facility. Sorry I stayed there.

The room stunk of cigarette smoke!

Room was not clean. Toilet did not work and room smelled like mold

I had an extremely disappointing experience at this hotel. It's in a state of severe disrepair, more fitting for a 1-star rating. The rooms reek of cigarettes, with stained and dirty carpets. The shower area was a mold-infested nightmare, and the shower head sprayed water everywhere. To top it off, the room had multiple holes in the walls, posing a safety risk. The pitch-dark hallway to the rooms was concerning, and the front desk’s 11pm-9am closure was inconvenient. My advice: Avoid this place and invest a bit more in a safer, cleaner option. There are red flags everywhere.

Read reviews and believe them. The best things was it was quiet and inexpensive. 2night stay. This hotel is not typical of this chain. The room had an undescribable smell. Almost every surface was either chipped or painted over in a color that wasn't even close. There were holes in the walls. Mold in the bathroom.The staff was pleasant, but this facility is beyond rundown. Hopefully they are planning on a rennovation.

This os the 3rd time i have a bad experience with them they send me to room that had no TV so i had to go amd get another room

Air condition was horrible and the bed was broke on one side

Dog barking was annoying

It was ok no complaint beside they charge for wi-fi that didn't work

Tv kinda small and room kinda smaller old

Bathrooms were old and crusty. For the price of the room the tv and bed were the size of a kids room. Overall disappointed

Our stay was great! It was comforting, clean, quiet and very roomy.

Roomy Spacious. I Like

Comfortable and quiet

Wall-mounted heater/AC had a large gap that vented cold outside air into the room. Paint in shower was peeling. Tub was stained.

There was no staff on site to check in. I ended up sleeping in my car in the parkng lot. Do not recommend.

Hotel was overbooked when went to check in

The property was clean and quiet. Very reasonable rates and the front desk people were helpful and friendly.

Smelly in our room Front desk closes for the night

At check in we were given a key to a room already occupied. No central staircase in a large u-shaped building seems a fire hazard. Our hair dryer didn’t work. No tableware or cookware provided. No shampoo available

This is supposed to be a pet-friendly and handicapped accesible it is anything but. There is no handicapped parking, no trolleys for luggage, no ramp for walkers or wheelchairs. As being pet friendly they charge $25.00 per pet which is no big deal, but they add tax without telling the guest. The staff is rude to senior citizens and condescending. I would stay away from this place and will never book with them again. The experience was horrendous.

The hotel was overbooked and I ended up having to pay again to stay at different hotel. Very frustrating when to get to your destination and they do not have a room for you and can not refund you your money.

The front desk staff was extremely friendly

Booked it at 7 am. Paid in full. Expedia said at least three rooms available when I booked. Hotel called me at 330p on my way up and told me they were full and never had a room when I booked one, and they were canceling me.

The room itself was very clean & smelled good. The sheets were fresh & pillows too. However, the remote 4 the TV didn't work, tried 2 get it corrected but they gave me a universal that wouldn't pull the guide up 2 see what was on the channels that were available. Then my card wouldn't work on the side door, I'm a smoker and am forced to go out to smoke, which is fine, went & had it fixed, tried again later, still not working. Went 2 get it fixed, the employee was busy chatting w/ someone outside about clothes. Interrupted them, she said "That happens sometimes" & stared at me without offering a fix. As I bored holes in2 her eyes with my own she then explained that it's normal 4 the side door 2 not work properly. I walked away briskly & she accused me of having an attitude & that "that"s ok cuz she didn't care anyway". I replied I knew she didn't as she hadn't fixed any of the issues I had pointed out in the first place. So......clean & fresh but terrible service & terrible employees that create confrontation themselves, even if you try 2 walk away quietly. And of course I got an attitude, I'm not getting anything fixed but you definitely got my money. She was African, leather fedora hat, glasses, white button shirt, seemed 2b the night manager. Terrible interactive skills, needs a mountain of training.

Very Convenient

Convenient location

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

Friendly people at the front desk and helpful with where to go in the area. It's close to the highway, but you definitely need a car to get to the grocery stores if you're planning on cooking. Also, it's a BYO cookware, plates, utensils, etc. You can buy them at the desk, but it's pricey.

The advertised amenities were only provided upon request. Namely a coffee machine and supplies for my room. I requested them twice and had to finally transport them to my room myself with no cart. All. Cupboards were bare. Not even a water cup was provided.

No breakfast

This is an extended stay facility with no coffee maker no utensils or pans. I was told to go to the dollar store to obtain these items. The elevator was filthy.

One night stay was good. Bed was good and room nice. However No plates, silverware cups in room. No ice in the building. The area is good with many food options.

There is no breakfast only coffee Without cream and peanut butter bar

We chose not to stay. Room was poor. King bed only 1 night stand. No kitchen supplies as silver ware, paper towel. No pans but the room had stove top.

I took room but bed is not clean. Wash room batch tub water is logging. No breakfast but it said while booking breakfast included. Very disapointed with service.

After wonderful prior experiences with you guys, I had no problem spending $345 for 2 nights. However, at this location upon arrival, it took over 10 minutes to check in (we were the only guests there) because the woman working was on her phone having a screaming match with one of her friends. We finally went up to our non-smoking room and the entire floor reeked of cigarettes. Sure enough, so did our room. Our key cards get reset every time we leave the room. We have to go back to the front desk each time and the same woman is on her phone with a friend… making the process take much longer. The “breakfast included” featured 2 leftover granola bars and 1 muffin. I’d expect this down the street at a run down motel, but not for this price, not from you guys.

They no longer have grab and go breakfast, you have to pay for cooking utensils, iron and ironing board are not in rooms, and the whole floor smelled like weed.

Friendly people at the front desk and helpful with where to go in the area. It's close to the highway, but you definitely need a car to get to the grocery stores if you're planning on cooking. Also, it's a BYO cookware, plates, utensils, etc. You can buy them at the desk, but it's pricey.