Hilton Garden Inn Chicago / Oak Brook

Spa not working

They have just finished renovationg all the rooms, will be starting the lobby in February. Great location in Oak Brook or for easy access to get Downtown. Brunch is available , parking is an additional cost, $8.00

Hot tub and pool was broke

The property does not let you know if advance that you will be charged for parking in the hotel parking lot because it is a shared property with the Drury Lane Theater. They should include this information when you are booking.

Ok for a quick overnight stay. I must of misread the information because it was not free breakfast and they charge $17 per person if you want the buffet breakfast. I wasn't going to pay that much for 2 people for a hotel breakfast and also I wasn't aware of the $8 parking fee. The bathroom was also smaller than I anticipated but everything else was nice. Nice and fast A/C unit, comfortable bed, front desk was pleasant, the hotel overall was quiet, the room was totally dark even when the sun was rising.

The pool was hot and the hot tub was cold. Very disappointing considering we booked the hotel to use these amenities.

Good location to high-end suburbs and Oakbrook Mall. Ample and close-in parking. Entire hotel is not at cleanliness level of a Hilton--pool and hot tub were both open but in BAD need of cleaning.

Hotel charges $8/nightly for parking in a giant lot that's not over-populated at all. I did not see this indicated at the time of booking. They also charge $17 for what looked to be like a regular offering of what would be a continental breakfast. Elevator floor has broken tiles and is duct taped down. Room was clean, so I'm thankful for that. My car got door dinged/dented in the parking lot, so I'd suggest parking away from the main entrance, as people are awful.

I am sad to say our stay was less than mediocre. I called before booking to make sure the pool was working since this get away was for the kids to swim, the receptionist assured me that it was working. The pool room was freezing! The pool water was freezing! The hot tub was a tad warm! Huge disappointment! I spoke to the clerk and she sent the engineer out to check the temperature, he came in with a thermostat but didn’t say anything to us. At this time the kids were only hanging out in the hot tub. Later I was in the hallway and seen the engineer so I asked him what was going on he said he thinks the thermostat for the pool and hot tub are shot and he’ll have to close it down I did ask him to give the kids a few more min before doing so since they were in the hot tub and this was the only reason we were there. Being absent minded we got the kids dressed in the morning to hangout in the hot tub to find a sign on the door saying the pool is closed. Now onto the upkeep of the hotel. On the website it says there is a restaurant in the hotel, there was not! The receptionist told us that it was closed till 1/6 but they do serve breakfast in the morning for $17 a person. We were looking forward to having a nice dinner at the hotel with the kids but opted to order out. All the chairs in the lobby were wobbly and at the corner booth the vinyl was torn. There were no couches and the two chairs in the hotel pics were about 20 yrs old. This was a huge disappointment!

Not what I would expect from Hilton especially across from drury lane 14.95 per person for what other Hotels call free breakfast and it was cold!!!!! The smell of chlorine was so strong in pool room it burned my sons eyes The hot tub was gross with stuff floating in it Just a crap hotel could have gotten a better hotel at better price Very disappointed

Front Desk was Extremely Rude. There are exposed Electrical Wires above the shower, and there's 100 ants crawling from behind the peeling wallpaper next to the bed. I've NEVER left a hotel feeling so disgusting in my life. We came so my wife could use the accessible roll in shower because she just had a hip replacement. I feel horrible for her, and will now have to try another location. Because I feel filthier than when I got here

The room was filthy and not properly cleaned since a long time. The next day I asked for room service only to find out that a bunch of towels got dumped on the furniture of the microwave ...no cleaning at all. It is all right if furniture is old...it is not all right if furniture is damaged due to mistreating them. Closet has damaged iron board hook and had stains on the wall. the room had dust everywhere. Pictures are available upon request

Great location. Needs updating and thorough cleaning, especially in the lobby. Room smelled stale. Air conditioner would not stay on. It would only go on once the room was hot. Hard to sleep.

Great except for terrible mildew smell in lobby

Once we entered the lobby, strong smell of dust and odor. Our room had a sock from the prior guests by the window which means the floor wasn’t vacuumed? I used to have good experience with Garden Inn but not this time. Bad experience.

My room was very clean and comfortable. Front desk staff was nice. The elevators were both dirty, but my room was super clean. I would stay there again.

Nice room but I saw a lot of hair in the bathroom

Good location to high-end suburbs and Oakbrook Mall. Ample and close-in parking. Entire hotel is not at cleanliness level of a Hilton--pool and hot tub were both open but in BAD need of cleaning.

The staff was great, my room very nice. Lobby carpet was stained. Front door has not worked in six months. Breakfast is good.

The staff was so rude, there were so much ants and so dirty. The customer service did not help at all, they were charging extras so much! This bad hotel.

For the price it was clean and spacious. The only Thing is there is no smart tv but very quiet clean and comfortable beds.

Internet was down for my entire stay. I was on a business trip and needed the internet. Had to improvise and spend most of my time away from the facility. Very inconvenient. I would have stayed in a different hotel for that reason alone.

Great remodeled room. The staff was awesome. A stay to remember.

I don’t usually like to complain about hotels but my A/C was very minimal and my room stayed around 75 degrees the entire two days I stayed, and I had the curtains drawn day and night. There was also a mechanical room next door to my room that had a piece of equipment that turned on and off and cause the wall to vibrate for 10-15 minutes.

Very clean, spacious, loved the Kuerig in the room, micro, fridge. Automatic blinds so nice. Water refill and icemaker just off lobby very convenient. Just wish breakfast was included

First, it was pricier than I wanted but my partner noted that there was a restaurant at the location and a pantry for sundries which would eliminate having to travel to eat. The restaurant was closed, both days. The pantry has less items than my freezer at home (a few ice cream varieties) and the second floor ice machine was.... missing. Add to that, wide open parking lot that they charge you nightly to park in and WiFi that is throttled to the point of interoperability. (unless you buy the package that is free at the local Motel 6) Next time, stay at a Best Western, which also has no restaurant or pantry, but is closer to restaurants and it will be half, or less, of the cost.

Check in was a bit disappointing,the initial clerk could not find my reservation even though I spelled my last name twice, she was entering the last name incorrectly. She also had issues processing my credit card, wanted to put room charges on one card and the $50/night additional fee on another card. Our room had a malfunctioning climate control system and we had to be moved to another room late at night, after we had already unpacked and some were already in the bed. The room we were moved to did not have a desk lamp or a climate control system on the wall, just on the floor unit, obviously an older room that had not been upgraded. The hotel did give us 50% off the first nights stay, after asked by me.

Came in early to check in with tones. The room is open, but it would be $25 if I wanted to check in early I declined. There’s an eight dollar charge for parking on site. Not sure why I have a Hilton membership charge if that’s the case so be aware of that. Not sure where else you would park. Gal that had greeted me the first time at noon was on her phone when I told her I would be back later, no response. The mattresses are not great. I understand you get what you pay for. Might want to invest in some new mattresses as they are very rough sleep. For the price was OK just know that you were getting what you pay for worked out for what my intention of use was.

The bathroom looked like it was brand new. Sparkling clean. I think the heating unit under the window is old. It was noisy when it turned on other than that, room was spacious, bed was very comfortable, nice work area for computers, etc.

Door to bathroom was painted shut, had to be switched to a different room. Second room the thermostat didn’t work, the telephone didn’t work and there was no chair in the room. For the tv the screen kept scrolling and couldn’t change the channel. When we told the front desk they said there is no maintenance people there on the weekend. I understand they are still renovating, however if multiple things don’t work in the rooms then you shouldn’t be renting out the rooms. I’d like some of my money back for this stay, it was very disappointing.

If you don't have a car, your option for food is limited. Also, the breakfast that was being offered for $17.00 looked like it had been sitting for hours. Additionally, I inquired about late check out for noon, and was told by the Desk Attendant on Tuesday, May 20th that the hotel was full. I checked on line and there was amble availability. That attendant also had an unpleasant attitude. Maybe she had a bad morning, but I did not cause it.

Front Desk was Extremely Rude. There are exposed Electrical Wires above the shower, and there's 100 ants crawling from behind the peeling wallpaper next to the bed. I've NEVER left a hotel feeling so disgusting in my life. We came so my wife could use the accessible roll in shower because she just had a hip replacement. I feel horrible for her, and will now have to try another location. Because I feel filthier than when I got here

The staff was amazing! Everyone is so incredibly friendly. The hotel is very clean and well appointed!

They really go 100% to make you feel welcome, and do the little things that make a difference. They let me borrow a cart to go over to Drury Center...for a conference...they got me in my room early and let me stay late. And they were friendly and playful. Can't say enough about the staff.

Staff was great and extra nice! I would totally stay here again.

Clean, well kept, well priced, and well located for easy access to several west suburbs. Staff was very friendly and helpful. Recommended!

Front desk staff was very rude. The event center next to the hotel lit off fireworks at 12:30am that were so loud we thought we were quite literally being shot at. Staff said nothing and was completely unhelpful when we inquired the next day if there would be fireworks again the next night.

The room was clean and bed was comfortable and location is good The front / lobby area and their breakfast area are incorporated and doesn’t feel like a Hilton property. The bathroom downstairs is old, smelly and needs remodel. But that is matter of remodel. What really got to me was how poor was the service upon arrival early morning. I was waiting for 4-5 minutes while the lady from buffet counter 20 feet away from the reception desk calling the lady that someone is in the Front and she would not come out. Finally when she came she was talking with her mouth full of food, everything I was asking her and the answer was a NO, I asked for her name and she gave me a wrong name and next day when I asked the Front desk people who were professional and nice they said no such person with this name works here! I will not go back to this property and I highly recommend the ownership to remodel the lobby area and separate the buffet and front desk area and train their staff properly, this is not a cheap motel off of a highway and has Hilton brand attach to it. Please train your staff in Hilton standards.

We stay at a lot of hotels and this was a good one! Staff were all very friendly- from checkout to food service. Room was spacious and clean.

The staff was so rude, there were so much ants and so dirty. The customer service did not help at all, they were charging extras so much! This bad hotel.

Convenient location and very clean!

Enjoyed my stay. Easy access to shopping, dining and expressways. Only downside, especially in the suburbs is the charge for parking. Would definitely stay again and recommend.

We stayed here for a trade show held nearby at Drury Lane. Easy walk across the parking lot. Convenient. Clean and quiet.

Cleanliness ! Polite staff ! Pretty far out if you’re not driving yourself ( not close to anything : for walking distance ) Make sure to get the breakfast package cause it’s not free !!

Clean, close to restaurants. Convenient for airport taxi next morning.

Staff were friendly and house keeping was clean. The location was closed to alot of variety restaurants and shopping centers.

Clean, well kept, well priced, and well located for easy access to several west suburbs. Staff was very friendly and helpful. Recommended!

Dinning other than breakfast was unavailable, no sidewalks away from site made taxi or Uber a must to go even somewhere close.

Location was excellent near the Oakbrook Mall.

Away from the city. Great parking. Nice and clean.

Very nice hotel. Room was clean. Would stay here again. Only thing that we didn’t like is breakfast wasn’t included you had to purchase buffet tickets per person.

liked the place. breakfast buffet is good.

The breakfast buffet was wonderful and the woman that ran it was super friendly!

Overall, I had a wonderful experience. I wish we had been notified before our stay that there wasn’t a chef on site and that we had been compensated for this inconvenience.

They charge $16 for beakfast, and buying a beverages in there are way ripoff .

Only bad experience is that the breakfast was cold but it was a nice selection of breakfast food

First, it was pricier than I wanted but my partner noted that there was a restaurant at the location and a pantry for sundries which would eliminate having to travel to eat. The restaurant was closed, both days. The pantry has less items than my freezer at home (a few ice cream varieties) and the second floor ice machine was.... missing. Add to that, wide open parking lot that they charge you nightly to park in and WiFi that is throttled to the point of interoperability. (unless you buy the package that is free at the local Motel 6) Next time, stay at a Best Western, which also has no restaurant or pantry, but is closer to restaurants and it will be half, or less, of the cost.

At nearly $200 per night...no maid service due to Covid? The epidemic is over. Microwave inoperable. They charge you $6.00 per night to park in the hotel parking lot. The standard lobby light breakfast food costs $14.95 per person. No complimentary breakfast.

Ok for a quick overnight stay. I must of misread the information because it was not free breakfast and they charge $17 per person if you want the buffet breakfast. I wasn't going to pay that much for 2 people for a hotel breakfast and also I wasn't aware of the $8 parking fee. The bathroom was also smaller than I anticipated but everything else was nice. Nice and fast A/C unit, comfortable bed, front desk was pleasant, the hotel overall was quiet, the room was totally dark even when the sun was rising.

Dinning other than breakfast was unavailable, no sidewalks away from site made taxi or Uber a must to go even somewhere close.