Fairfield Inn and Suites by Marriott Chicago St. Charles

The staff was very nice and pleasant, but couldn't help with some major issues. 1) Pool was scummy and very cold. When informed staff that the pool wasn't heating, they said the pilot light may have gone out. I saw the Maint person and he said someone more qualified would need to be called to light it. Stayed for a week and never got better. 2) The Ice machine on the 2st floor was broke. I asked at the front desk and was informed to use the machine on the 2nd floor. 3) The fridge in the room was worthless. It was designed to work for 2 hours and then shut off. Supposedly there was an 8 hour mode, but never got that to work. When informed the staff, they laughed and agreed it was worthless. 4) There was a storm the last night we stayed, and rain was dripping inside the window. I placed a towel to soak up the water so that the AC didn't get shorted. In general, the place is old and needs serious maintenance. However the staff was friendly and tried to help wherever possible

Disappointed that the swimming pool and laundry were closed but otherwise happy with stay

Pool was not working

Under renovations, pool was closed. Housekeeping didn't speak English. They only refresh the room (take out garbage, give new towels and only make the beds) every other day. They wouldn't change the sheets after several days. Messed up our reservation, had us checking out a day early. Had privacy sign on the door, they disturbed us 3 times, four times the day before . Our room window overlooked dumpsters they had for the renovations that we were not told about. When they cleaned the bathroom they didn't mop the floor, still dirty from before we checked in, behind the toilet, looked like toilet overflowed and never cleaned. They didn't vacuum the whole room, had to pickup debris by hand on floor. Toilet ran constantly. Refrigerator in room ran hot and cold. The microwave was on a narrow shelf and tipped over when we tried to use it. There was constant garbage by the front door that they never picked up. There were constant bugs flying around in our room, that was coming from the hallway which was right across from the laundry area. Noisy in the hallway mostly from house cleaning.These people did not have their act together at all. It was not worth the price we paid. They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

Washing machine was out, pool was under repair. Staff uses loud walkie talkies throughout the property, especially in the early morning in the hallways.

The last night of our stay there was no water at the property so we had to check out and find another hotel. Will never stay at this hotel again.

Property needs a refresh & pool not working. Went to eat complimentary breakfast and out of eggs & potatoes. Staff was great. I expect more from a Marriott property!!

Tired property. My bed was worn down and soft. Room is not quiet - could hear neighboring rooms as well as outside traffic. Bathtub needs to be reglazed; looks disgustingly dirty. Pool is empty and appears to have construction material in the room. Water shut off at 8:00 am. Had to ask reception what was going on; maintenance had shut it off to do some work - hope it was emergency work otherwise timing is bad. Had to check out and head out for my day without a shower.

The people at the Fairfield provide great customer service. The breakfast is good. The parking is good. The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.

Disappointed that the pool was closed. The customer service was excellent!

Found giant millipede on floor in front of toilet in bathroom. Pool is degraded, pieces of gravel, grunge all around pool deck floor. Hot tub closed, hotel is showing its age and needs a refresh.

Rooms need renovating. Toilet stains ,sheets were wrinkled.

Super clean

They first gave us a handicap room even though we didn’t book that and then we asked them to change it. Our new room had a moldy smell and the bathtub had really nasty stains in it. Also the toilet water was yellow every time we flushed! Bad experience over all.

Under renovations, pool was closed. Housekeeping didn't speak English. They only refresh the room (take out garbage, give new towels and only make the beds) every other day. They wouldn't change the sheets after several days. Messed up our reservation, had us checking out a day early. Had privacy sign on the door, they disturbed us 3 times, four times the day before . Our room window overlooked dumpsters they had for the renovations that we were not told about. When they cleaned the bathroom they didn't mop the floor, still dirty from before we checked in, behind the toilet, looked like toilet overflowed and never cleaned. They didn't vacuum the whole room, had to pickup debris by hand on floor. Toilet ran constantly. Refrigerator in room ran hot and cold. The microwave was on a narrow shelf and tipped over when we tried to use it. There was constant garbage by the front door that they never picked up. There were constant bugs flying around in our room, that was coming from the hallway which was right across from the laundry area. Noisy in the hallway mostly from house cleaning.These people did not have their act together at all. It was not worth the price we paid. They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

Friendly staff; Clean establishment; awesome continental breakfast

My bathroom was not clean. The toilet and the shower had hair from another person.

This was the biggest waste of money. When booking hotel there was no warning that the pool was out of service, which was an amenity that we hoped to use. Also the room was filthy, stains on lamps, walls, carpet. The room smelled of cigarettes and mold -and the water coming out of the faucets smelled like well water. I will be contacting health department and the better business bureau for false advertising and obvious health code issues. DO NOT STAY HERE IF YOU CARE ABOUT YOUR HEALTH . I cannot believe how much this disgusting hotel cost, such a waste.

Dirty bathroom

Hotel was quiet and clean. Breakfast was great. Lots of options.

Staff was wonderful, kind and attentive. The rooms themselves are clean and comfortable, but dated. Walls are paper thin, you will hear everything going on around you.

The shower was terrible and the way bathtub is made makes it difficult to stand and up

We had a corner room, king with pull out sofa. So spacious!

Shower would not drain, no water pressure, small very low toilet,

Front desk (Thomas?) was very helpful and knows the area well. Had great dinner recommendations and clearly took pride in his job. Room was comfortable too with a nice view of the pink full moon.

We had a couple of issues with our stay. The living room TV didn’t work, the toilet wouldn’t flush on its own, and when I tried calling the front desk to report all these issues, I found that the room phone didn’t work.

Was there at check in time of 3pm, had to wait till almost 4pm to get in the room, making us late for family event. Room was billed as a suite, but was super small.we needed to use the pull out sofa, but you had to climb over the sofa bed to get to the bathroom. Cracked tiles in bathroom and not enough towels washcloths for 3. Pillows were small and flimsy. No abily to charge via ethernet cable, like other hotels have had available for years. Pool was being repaired but they did not say anything about no pool till my 14yr old grandson went looking for it. Breakfast buffet was very limited. Will not be going back.

The pool was not open. This is as a main reason for selecting this hotel. Also, the room was very hot. The air conditioner was noisy an ineffective. The area around the hotel is nice with many activities.

We had a king studio suite and it was very spacious and comfortable. Very quiet.

The room walls were far too thin, as it was far too easy to hear neighbirs talking and arguing until 2am.

The front desk staff was not trained fully to use computers. I tried to call there twice for a reservation and the phone rang at least 10 times, so I used Expedia. I did call for an earlier day and then we added a day at the end and that resulted in getting new reservation numbers and our room keys changed each time. My husband had gone down to the lobby to add a day and the next day, the front desk said that they had no record of this on their computer, and that is why our room was not cleaned again. In 5 days our room was cleaned twice. We had to go to the front desk to get towels twice. The room was very clean when we arrived. The place is very clean except the front lobby windows are so dirty.. It is a very comfortable lobby to wait for a ride, but to have look through those dirty windows? We were there 5 days and they were never cleaned. Planters were half planted five days later. I am a gardener and it was so tempting to put those two dozen dying little plants sitting on the sidewalk into the planter, and weed their garden. The original garden is very nice but the weeds are as big as the plants now. The food was good. Eggs and sausages were hot and mini spinach quiche were good. A good selection of foods and beverages for breakfast. Not sure if this was new management problems, but they need to get their act together on the front desk. Beds are soft, so if you like a firmer mattress like Hilton, you may not get it here.

The receptionist is very bad attitude

Very friendly staff. Very helpful and kind

Great helpful staff.

My stay was great and I highly recommend this hotel. The room was modern, clean and quiet and the bed was very comfortable. The location is very convenient and close to shopping, restaurants and exploring St. Charles and Geneva. There is ample parking and a good breakfast. The staff was very polite and accommodating. The lobby area is spacious and has room for people to visit.

The manager is very personable and welcoming

Staff was very polite, friendly and helpful.

Clean and comfortable. Front Desk person was very friendly and helpful with supplies, directions, and welcoming at check in (Jenniker sp?).

Staff was quite friendly and helpful. We needed nonfeather pillows and a lady from housekeeping took care of it right away. Other staff were quite helpful.

Disappointed that the pool was closed. The customer service was excellent!

My stay was great and I highly recommend this hotel. The room was modern, clean and quiet and the bed was very comfortable. The location is very convenient and close to shopping, restaurants and exploring St. Charles and Geneva. There is ample parking and a good breakfast. The staff was very polite and accommodating. The lobby area is spacious and has room for people to visit.

Checking was 3 minutes and convenient to shopping.

Good location and vlean

Under renovations, pool was closed. Housekeeping didn't speak English. They only refresh the room (take out garbage, give new towels and only make the beds) every other day. They wouldn't change the sheets after several days. Messed up our reservation, had us checking out a day early. Had privacy sign on the door, they disturbed us 3 times, four times the day before . Our room window overlooked dumpsters they had for the renovations that we were not told about. When they cleaned the bathroom they didn't mop the floor, still dirty from before we checked in, behind the toilet, looked like toilet overflowed and never cleaned. They didn't vacuum the whole room, had to pickup debris by hand on floor. Toilet ran constantly. Refrigerator in room ran hot and cold. The microwave was on a narrow shelf and tipped over when we tried to use it. There was constant garbage by the front door that they never picked up. There were constant bugs flying around in our room, that was coming from the hallway which was right across from the laundry area. Noisy in the hallway mostly from house cleaning.These people did not have their act together at all. It was not worth the price we paid. They had a wonderful breakfast every morning. Always greeted us when we came and went. We had handicap parking available. Hotel felt safe to stay at, good location for what we needed. No laundry service were available, it was closed for renovations.

Have stayed here when visiting Geneva. Convenient and friendly staff.

When in the area we always choose this hotel. Friendly staff, convenient to many amenities.

Great location and clean!

Close to amenities and major roads

The people at the Fairfield provide great customer service. The breakfast is good. The parking is good. The hotel has a perfume in the halls that is somehow sent through the air ducts. Very noticeable. The rooms don’t have a scent though. The washer in the guest laundry worked. The dryer didn’t. Had to figure out what to do with two wet loads of laundry. Not fun. The tv in our first room didn’t work so we got upgraded to another room. Good service! Poor maintenance. The rooms had dim lighting. This is the only hotel within many miles. Wonder what would happen if a competent competitor came to town? Location is great. Walk to shopping and restaurants.

Enjoyed staying at the Fairfield. Very Convenient location, Clean and friendly staff.

Property needs a refresh & pool not working. Went to eat complimentary breakfast and out of eggs & potatoes. Staff was great. I expect more from a Marriott property!!

Friendly staff; Clean establishment; awesome continental breakfast

Friendly staff and good breakfast

Good hotel, breakfast could be better

Expected the property to be more in line with other Fairfield’s I’ve stayed in. Seemed to be in rather shop worn condition. Rooms were clean but dated. Time to get rid of tubs. Too hard to stand in, slippery and traction appliqués had been removed. Holes in wall that were poorly patched and unpainted. Light fixtures very old and basic. Room A/C was adequate but not great. Common areas (halls, Lobby, dining area etc. we’re not conditioned at all. Had one box fan on floor in the lobby. Not up to the task. No USA Today or major newspapers. Just the Kane County local paper. Complimentary breakfast was good. Selection was good with a lot of variety. Don’t know what I should expect with everyone raising prices and blaming it on Covid or inflation. No bed bugs so that’s a win!

Hotel was nice, breakfast was mediocre.

The place is nice and clean. Employees friendly and helpful. The only issue was the spoiled milk in the morning.

Clean rooms and nice continental breakfast.

All nice for a 1 night stay. Little loud outside in parking lot at 10 pm. Settled down. Continental breakfast is marginal, but not unexpected. Most hotel chains have reduced that quality level for food since covid

Hotel was quiet and clean. Breakfast was great. Lots of options.