MainStay Suites Chicago Schaumburg

Need overall update from floor to ceiling. Currently working on the 3rd floor. Staff is excellent

No

Room was clean and staff very helpful Valerie went above her duty my taxi didn't turn up and she went above her duty to get me to the airport i catch my flight thank you very much

This hotel was absolutely disgusting. I should be reimbursed some of my money spent on this hotel. I have pictures and videos of it to prove. The curtains were sliced in strands ripped apart, nothing was clean. Literally filthy. Disgusting. Says it is a 100% smoke free and pet free building. Everyone smokes cigarettes and pot. The rooms smell of smoke terribly. As someone staying for medical reasons at the hospital in the city, I could not breathe. I requested a new room and the guy at the desk was rude and did not apologize he immediately said "WELL YOURE NOT GONNA GET A REFUND!" there was dog feces in the hallways and stairwells. People coming and going at all hours that do not even belong there. The lobby full of partying smoking pot. The linens were dirty, the dishes dirty. I had to buy cleaning supplies and clean the room before we could even move our stuff in. I ended up going to doctor, my back was so bad from the terribly used and worn out mattress on the bed and sleeper sofa. It was all falling apart. Even the wall art had water damage stains across it. Housekeeping did not show up once in 3 weeks. I continued to buy my own cleaning supplies and linens. The toaster was full of old food. The cook top disgusting. The table carved into graffiti. The windows were so filthy you could not see outside. The TVs are extremely old and outdated, also small. The internet was out most of the time. The key cards have to be activated EVERYDAY. Always locked out. DISGUSTING!

Heater didn't work. Smelled like weed but one lady at the front desk was friendly and moved us to another room once we reported it.