Extended Stay America Suites - Chicago - Woodfield Mall

Check in staff was kind and let us check in about a hour early. The first thing we noticed about our room upon entering was a very strong smell of marijuana. Our room was not prepared for extended stay at all. There were absolutely no dishes, silverware, cups, glasses, pots or pans to be able to utilize the kitchen area. This is supposed to be the advantage of staying in hotels like this, to cook your own meals and save on eating out. Our room didn’t even have the microwave, just a dirty shelf where the microwave should have been. The room was also missing a remote to the TV. One of our room keys needed to be re-magnetized multiple times during our two day stay. We decided to leave without staying the second night in this place. While the staff was friendly, I would not stay in this hotel again.

Breakfast was a joke. Coffee tea hot cocco. Not mutch to eat. Bagged muffins and cereal bars.

First off you're supposed to check in at 3pm. I was not able to check into my room until 4:30pm which made me late for my 5:00 reservation. I messaged hotels.com who accepted that the hotels excuse was that someone else checked out late so I had to check in late. I tried to get hotels.com to somehow compensate me for my late check in because if I requested a late checkout they would try to charge me extra. I received no help with that. Then there were no wash towels at all. I was told they were running low at 4:30 p.m! I did not received wash towels until possibly 11:30 p.m. When I finally did get to my room housekeeping must have swept the room but swept everything right outside the door because there was dirt, dust, and everything right outside my room door. There was also a roach crawling in the bathroom floor which I saw the next morning as I'm doing my business on the toilet. I even took a picture of it if this allows me to post that. It was a horrible stay and experience. How am I compensated? Nothing at all.

Not so good on the property. Everything really old.on the third floor hall way smell of Indian spice.

Dirty; in room 331 terrible smell.