Embassy Suites by Hilton Chicago Schaumburg Woodfield

Excelente!!

Everything was great.

The property was very nice overall, BUT the elevators were not working properly and its very dangerous. This needs to be addressed immediately before someone gets hurt. When the elevator opens it immediately closes when you're trying to get in. Please address this quickly!

The staff was wonderful, check in was easy & breakfast was the best part

We loved the breakfast! And the eating area and lobby were very nice. There were snacks and drinks for happy hour, which is a nice touch. The customer service left something to be desired however. We called to request a blanket for the pull out bed and a half hour passed with no blanket. So I called again to check and was assured that the blanket would be over "in a minute." Another half hour passed and our kids were getting very tired and laying in bed without a blanket. So my husband finally went down to the front desk, and the person there ignored him, and just let him stand there. So my husband went to the laundry room to ask for a blanket and the people there called the front desk, where he was told that the employee there was "busy with other tasks." No kidding! We finally got our blanket, but the experience was a little weird.