Extended Stay America Suites - Chicago - Schaumburg - I-90

Breakfast on the go only. Rusty appliances. Elevator stopped working.

The television channels are not as represented in the distributed guide. Limited local channels. Staff advised issue is with in the entire building and has been addressed. No resolution in the last to weeks. Security; (1) exterior door does not lock. A few card readers are not working.

Maid was cleaning reception desk as I was checking in. Lady had to keep moving around her to check me in. Very strong cleaner odor. When we got to the room, it smelled like a whole bottle of strong cleaner had been poured into room. It made my eyes water and my nose run. We had to open window (which fortunately would open) and leave room for several hours for the room to air out before we could stay in it. Poor lighting/ bathroom had light only over sink; none near shower. lamps at odd places around room so had to get up from bed to turn them off to go to sleep. No shampoo in bathroom. No ice available. The 'breakfast provided' was a prepackaged muffin or granola bar and coffee. Room itself was good, but no amenities that one expects in a nice hotel.

It would be nice to see an ice machine.

Handicap ppl should NOT stay here! Small luggage cart, no automatic doors, had to show two ids IT HAS NEVER BEEN NECESSARY TO SHOW BOTH OCCUPANTS IDS! No ice , called for batteries for remote they said go get it at lobby..remember we are handicapped! No walkin shower. The hotel smells like Marijuana and it is pretty beat up room So the bed was uncomfortable. Plastic sheet cover for mattress old beat up pillows . No counter on the bathroom sink! Oh the cherry on top of cake staff wss rude had to sign out silverware and i was told to take my garbage to lobby or leave it in room! Boxes outside room was NOT allowed when cleaning ppl wete in the hallway! Again we are handicapped and leaving boxes is a hazard

I did NOT like anything. Never in my life have I been to a Motel that did NOT have ice machines!!! Furniture was in terrible shape. The refrigerator looked like it was run over by a semi and it was dirty. No amenities- not even a COFFEE pot! No remote for the TV. No dishes. And I waited in the lobby for a long, long time just to be checked in. Will NEVER go back!!!! Ruined my family’s New Years Eve!

The room we stayed in was convenient and offered some good modern perks, but one of the outer doors nearest the parking lot locking mechanism was broken so we could not enter after leaving the building. The grounds around the property were also dirty with trash lying around and some spots inside as well in the corridors and in the elevator. The staff was not all that friendly or helpful as well.

We arrived at 2:00. Check in was at 3:00. The lady said we could not check in until 3:00. Okay fair enough. So I asked where the lobby bathroom was. She told us there was no bathroom. I said there is no public restroom? She said no! Okay we went and found a gas station. Then we went back to check in with a different person. Funny thing, there were people in the lobby and they asked for a bathroom and the man gave them a key to a bathroom! There was no air conditioning on n the lobby and it was pretty dismal. The hallways were dark and had an odd smell. But the room! The smell hit us in the face as soon as we walked in. Supposedly a no smoking property but that room stank! So much noise from the people upstairs. It was just a horrible experience all around.

Ok. Bottom line, it was a clean, quiet room, reasonably priced, which allowed me to bring my dog. That’s what I needed. Though clean, the room could use some TLC - chipped paint, stained countertop and peeling laminate. But what hotel does not have a coffee maker in the room or an ice machine? I wanted to fill my water jug for an event I was participating in and include ice. Had o settle for 2 trays of cubes I made. I was there for only one night. This is an extended stay hotel with a nice little kitchen, however, it has no dishes, utensils or pots and pans. (Or do they remove those items if you’re only staying one night?) I ordered dinner thru Door Dash, and the restaurant provided no utensils (but that’s a rant for another review). The hotel’s front desk person kindly gave me utensils to use. A carry out breakfast was included. That breakfast was limited to instant oatmeal and coffee (no decaf available).

The property smelt like cigarettes. The outside door was always propped open because the key card reader did not work. The walls in the room are yellowing and dirty.

I had a very upsetting experience during my stay at this hotel. We discovered bed bugs, which led to rashes and discomfort for my family. This is completely unacceptable and a serious health concern. The overall environment around the hotel felt unsafe and poorly managed. There were personal belongings scattered near the entrance, suggesting possible recent disturbances or evictions. It did not create a welcoming or secure atmosphere for guests. I would strongly advise others to avoid this property until major improvements are made in cleanliness, safety, and management practices.

Bed Bugs!!! There were bed bugs in both rooms that they tried to give me. This is why their beds have legs and nothing touch floor so that the bugs won’t get on nothing else but you because you get on the beds!!! Run do not go to this hotel they know they have bed bugs and don’t care that you will take them to your homes and dusty your home. Please do not go here if you care about yourself. I got my money back and left!

I’m not too picky about too much, but this place was not clean what’s so ever. Walls were covered with filth. Floor was sticky, hair everywhere! Furniture looked like they found them on the side of the road. It was too late when we got there to get a refund, or another hotel. We literally went and bought Clorox wipes to clean this nasty room, and the blanket we had in the car to sleep on, use our sweatshirts as blankets, and threw everything out when we left. Worst experience ever! It was disgusting, I still don’t feel clean

We drove up and the people milling around outside were smoking cigs and doing some sort of drug deal then scattered when we got close. With poor lighting and trash outside the main entrance I was not sure it was even a hotel. I wanted to leave then but it was late and we were tired so we went in. The people staying there are poor on limited means and I get it, that's the clientele. But were are paying good money for a nights lodging and deserves a clean safe place to stay. Rooms stunk badly, like a sweety week old gym bag with musty crotch rot. Looked nothing like the photos on Hotels.com. Slept with heater on and window open and at times opened the hallway door to air out the stench. Everything in the Bathroom was old and run down. It had moldy caulk, broken shower rod, cacked on dirt in every corner and dirty floor. Refrigerator was old not leveled and the door was on backwards to mention a few problem areas. to top it off was the disclaimer saying they are not responsible if we get bed bugs. Stay away from this place and be cautious of the listings on hotels.com!!!!!!

Floors were sticky, sheets were stained, garbage wasn’t emptied from previous guest.

There were hairs in the shower and black mold around the edges of the tub.

So dirty and smell so bad. I don’t recommend for come here. Everything so dirty. Everything not work even TV

Cockroaches and more cockroaches

The property seemed neglected, but the room was extremely dirty. The window was open, probably to try to reduce the smell of very pungent cooking that had taken place. The bathroom was also very dirty, and once my husband stepped on a bug on the bedroom floor we decided to leave the hotel and book elsewhere. Not a place I would ever recommend!

We had cockroaches coming up the bathroom tub as well as the sink the water was terrible and service was almost non existent

The ac unit was very loud i couldnt sleep and the bed was hard

Okay bed, terribly small pillows. Complimentary included but nothing of note. Noisy outside and other rooms around had loud tv’s till late had trouble sleeping.

The room was not up to date and some of the stuff was falling apart

Stayed in Room #323 — the mattress was uncomfortably covered in plastic, and the AC was very noisy. The "on-the-go" breakfast had limited options. As a frequent traveler familiar with the area, I can say there are better hotels nearby for less. I won’t be returning and recommend considering other options.

Staff were nice. The property is a bit tired and all of the cooking smells from other rooms travel to other rooms. Towels and sheets are dingy to the point that it isn’t clear that they’ve been washed in between guests. Bed is uncomfortable. The location is convenient.

We had two rooms (114, 136), both in similar states of disrepair. Pros: The staff was very friendly. The room and rest of the property was clean. Cons: Much is falling apart, some might be considered unsafe (exposed wiring), and the repairs they are making seem subpar and incredibly cheap. It seems they have replaced the mattresses with camp pads and covered each in thick plastic. Sleeping was very uncomfortable. No utensils available in the room, they have to be requested. Shower rods falling off and the faucet wasn't even attached to the wall. Duct tape is used to repair lights. Every, and I mean every lamp shade was torn or broken. The TV didn't work half the time. We had a short 2 night stay so we lived with this for the duration but we wont be back.

The furniture in the room is super old and falling apart, held together by tape. No shams on the bed. Hard mattress, very thin pillows. Very disappointing!

place is ok but neighbors above are loud and same with the hallways you hear everything. service just ok

Bed was extremely uncomfortable. there was a plastic tarp(?) underneath the fitted sheet and it made sleeping on the bed so uncomfortable. the kitchen facilities available at the front desk were minimal and not really enough to cook any meals.

Spacious room, staff was welcoming. The bed was comfortable however was encased in plastic. There was crusty drops from a prior guest on the floor. The air conditioner and bathroom fan were loud and squeaky. Breakfast was as promised. I left early on my checkout day and asked for some hot water and was told it wasn’t available yet. I truly like to be positive however there were concerning items on this trip.

Great service!

Had the room right by house keeping and they slammed the door at all hours especially extremely early. they also gave keys to and told two grown men they had my room while I was in it and was startled to them trying to get into my room at 10 oclock at night. As a young women traveling by herself I was scared. They were rattling the door knob trying the keys etc I didnt know if they were trying to break in and do who knows what? I get mistakes happen and thankfully the keys didnt open the door but what if they did? i was extremely uncomfortable and on edge and couldnt sleep after. I travel alot in the area and will be making sure to stay away from here.

Lots of police activity all through the night with multiple residents. The room was wiped with some Clorox and came up pretty dirty, but I’m not surprised given the price. I felt bad for the woman working the front desk, they’re very understaffed and she was in charge of so much, it wasn’t fair to her yet she stayed completely professional and respectful. Lastly the “free breakfast” they advertise is coffee and wrapped muffins - I was very upset about that. Our stay there served its purpose as a rest stop but we will never stay there again. Pay the extra money to stay somewhere better.

The lady manager at the front desk was greedy. I was standing right at the front desk for 10-15mins to extend my stay and she charged me $15 for late checkout at 11:15am. Checkout time is 11:00am

Tv wasnt working when i arrived and I told the front desk. After a couple hours i went to the front desk and was told maintenance said they went to my room which they didnt. It was a coincidence that i told the front desk at 4:45 and maintenance left at 5:00. So maintenance didn't come to my room but told the front desk they did. The front desk was nice and surprised I told them maintenance never came despite maintenance saying they did. So long story short i was without tv for my stay. Didn't appreciate maintenance saying they came to my room when they didn't and never showed up anytime during my stay. I don't like liars and wont be staying there again.

Staff not helpful at all and lied about refund.

Excellent staff

Friendly professional staf

Staff wasn't available and had to wait for 10-15min at the front desk. Pretty much everything in the room were old.

Good property’s the reception staff ms Amy was very helpful, the rooms very good without anything issued lots of parking same area’ only breakfast items can be improved

Easily located near a lot of shopping and the highway. The rooms are a little outdated but overall it was a nice place to stay

Good location

Great value and great location!

Overall, my stay was good. The hotel was quiet. The area around the hotel is safe and it's very close to the expressway making it very convenient. The only two disappointments were: 1)being charged a pet fee that was not disclosed at the time of booking - the person checking me in wasn't even apologetic or receptive to the idea that should've been disclosed before I made the online reservation and drove all the way to the hotel. It seems disingenuous to say it's a pet friendly hotel and not mention additional fees; and, 2) the exterior of the fridge in the room had not been cleaned in a very, very long time. Luckily, I had Clorox wipes to wipe it and the microwave down. Breakfast consisted of oatmeal packets and coffee that were removed promptly at the end of breakfast hours. What would it hurt to just leave some coffee out? It would be welcoming. I would recommend adding fruit and bagels to "breakfast on the go" for those who can't eat oatmeal.

Good for one night. Staff were not very friendly or helpful. Sketchy area.

The property was fair and it was convenient to the Allstate arena.

Location!!!

Property is closer to highway. Quiet location. Friendly staff. Clean room. For the price, its a reasonable stay.

On the plus side, this hotel had a nice quiet location close to the highway for easy access to Chicago. It was also reasonably priced. On the con side, we watched two separate residents be arrested at the hotel in the span of a 4-day stay! My daughter found someone’s passport and work identification stowed in the sheets of the made bed when we first checked in to the hotel. Just a little shady. The kicker for me was our clogged toilet; yes, sometimes that happens. I told the front desk lady about it first thing in the morning on our way out to sightsee. She wrote it down on her notepad and said she would have it fixed by maintenance. Several hours later we get back and the toilet is still clogged. I go to the front desk again, and a different guy hands me a plunger. Yeah, okay fine. Not the Ritz, and I have actually operated a plunger before. Fixed the problem and went to bed. Got a call at 10:00 pm from the guy at the front desk asking me to bring the plunger back. Wouldn’t take no for an answer, even when I told him I had already gone to bed. Wouldn’t offer to come get it himself. Had to climb out of bed and tromp down to the lobby with their one and only plunger. The hotel felt like it may be a homeless housing complex. Not really in a scary way, but just not a typical hotel way. Also, they have crinkly uncomfortable waterproof sheets on all the mattresses.

Very convenient place

I asked for extra hour of staying. Typically other places will provide an extra hour with no cost but this place, they want to charge extra. Not even a little bit of service attitude. Everything is money. I would not go to this place next time. They advertise as breakfast served but it is grab n go breakfast. They should advertise as grab n go breakfast and not a proper breakfast.

The staff was difficult to reach. The room was clean, but there was only 1 towel for a room reserved for 2. The breakfast offered was only oatmeal.

Lots of police activity all through the night with multiple residents. The room was wiped with some Clorox and came up pretty dirty, but I’m not surprised given the price. I felt bad for the woman working the front desk, they’re very understaffed and she was in charge of so much, it wasn’t fair to her yet she stayed completely professional and respectful. Lastly the “free breakfast” they advertise is coffee and wrapped muffins - I was very upset about that. Our stay there served its purpose as a rest stop but we will never stay there again. Pay the extra money to stay somewhere better.

This hotel said it had free breakfast. All they had was a thing of hot water and oatmeal packets as well as plain small individually wrapped muffins. Not a breakfast

The hotel looks very dirty, and they advertise that they have breakfast included, when in reality they only provide coffee and granola bars.

Breakfast consisted of coffee and packaged muffins. Mold smell throughout. Consider finding a camp ground and a tent.

“Breakfast” was a joke. Mold on bathroom ceiling. Hard to understand staff.

Building, room and Furnishing too old. Breakfast was a joke that only grab and go for club cakes plus coffee. Should state clearly the grab-n-go breakfast not hot breakfast.

My stay went smoothly. There was fortunately not much noise and it was very quiet. Also, I was on the third floor. I am glad that they provide breakfast options but the issue is there are not very many breakfast options and the problem is that there’s no place to sit for breakfast in any area. Another problem is that the hallway smells like chemicals or something but it’s not unhygienic. They need to do a better job at renovation. It is good for the price, but if I would have to come again, I would not.

Ok. Bottom line, it was a clean, quiet room, reasonably priced, which allowed me to bring my dog. That’s what I needed. Though clean, the room could use some TLC - chipped paint, stained countertop and peeling laminate. But what hotel does not have a coffee maker in the room or an ice machine? I wanted to fill my water jug for an event I was participating in and include ice. Had o settle for 2 trays of cubes I made. I was there for only one night. This is an extended stay hotel with a nice little kitchen, however, it has no dishes, utensils or pots and pans. (Or do they remove those items if you’re only staying one night?) I ordered dinner thru Door Dash, and the restaurant provided no utensils (but that’s a rant for another review). The hotel’s front desk person kindly gave me utensils to use. A carry out breakfast was included. That breakfast was limited to instant oatmeal and coffee (no decaf available).