Hyatt House Chicago Schaumburg

There was no hot water to take a shower I had to ask for towels for the pool they had like 6 total and they ran out of eggs before breakfast was over! I asked for tissue, toilet paper and clean towels

Good variety with breakfast, clean rooms. Struggled with hot water early in the morning for showering.

The staff excellent. But the breakfast was so basic, except the omelette bar. Our room was not very clean, the beds were small, and the hotel has a weird smell. The whole place needs a facelift/updates

For the past three years now, I bring my child here to swim for his birthday; upon arriving this time the hotel decided to BUMP the room that I PAID IN FULL for, and gave it to white corporate people with no contact to me AT ALL. I was only told once I arrived to the location even though yes I paid in full the only option was to stay at a “sister location” WITH NO POOL BUT I could walk four minutes with kids in the cold to get to a pool, which is a big inconvenience. I feel like it’s 100% unfair to cancel someone’s room without contacting them once they’ve paid in full. I don’t care who’s staying at the hotel. The front desk staff, the guy who stayed until 11 PM. Last night was a terrible host. We couldn’t even receive towels to get out of the pool nor did we have towels in the room to wash up with and he refused to give us towels, he literally gave me one wash up towel. Stating that after 4 1/2 hours, that was the only tile they had clean.

Needed to switch rooms 2x due to issues, experienced luke warm showers 2 out of 4 nights, broken elevator, wet carpet from an AC leak and one room w/o a thermostat. I have stayed here half a dozen times and was quite happy. I am hoping this week was a fluke.