Extended Stay America Suites - Chicago - Vernon Hills - Lake Forest

The place is very quiet surrounding areas are very good. Very safe easy parking. Just the showers needs upgrading a little bit.

The room is clean, environment is quiet and peaceful. The staffs are prompt in taking care of my requests. The hotel had not done the snow removal at the parking well. The walkway in the hotel premises were all covered with ice. I had a fall near the walkway!

Nice place. Few amenities but knew that was the case.

It is very quite very safe. Is it parking? Everyone is friendly., it just needs cleaning more often and buy new beddings fix showers

Staff was awesome , very clean place but we did book hotel specifically for the hot tub . The water in the hot tub was cold ): very disappointing in that aspect we even tried messing with the settings and it would not warm up

Nice to have grab and go food and laundry. Staff at desk were great!

The hotel is too old and smelling, when we entered the room it smelled of musty and the old bed smelled like a wet dog, and they charged us twice for the room.

There was a stain on the rug that made me feel like the room was not clean and a fire alarm that was hanging from the ceiling over the bed was hanging by a wire on the ceiling and there was a hole in the ceiling. I felt like somebody. I was watching me from the ceiling.

The room was non-smoking and reeked horribly of cigarette smoke, the floor was very sticky.

Hallways and rooms smelled like food/ smoke. No housekeeping unless there two weeks or more so had to bring dirty towels to exchange for new ones and empty own trash.

Staff is always friendly, check in is always fast. There were a few ants in the bathroom and on the end table next to the bed.

Terrible place - carpet has patches, holes, stains. The place reeks of rotten food, I will not go close to it.

Staff super nice and helpful ! Hotel nice clean and quiet

The building is very old. We were checked in to our first room and there were bugs everywhere. On the window seal, in the kitchen and on the table that was inside of the room. We quickly asked for another room and this one was way cleaner however, the towels were dirty and old. Also there was what looked like pubic hair stuck to one of them. I asked for fresh towels and never received them. At that point I was just completely over it. The staff that was there when I checked out in the morning was by far way more pleasant than the woman who worked in the evening. Overall I won’t be staying here again.

Sheets were dirty and counter was not clean, I requested new sheets and had to put them on myself. Clean the kitchen area and bathroom floor! Never never going back

Took three tries to get our key cards to work. Must ask front desk if you want supplies for your kitchen. One shelf in closet was completely broken upon arrival. Smell in hallway was horrible and unidentifiable. No regular cream for the 6a coffee.

Staff were amazing Moved room due to noise of compressor from mechanical room below New room had melted cheese in the microwave, two disgusting stains on the carpet and one on the bed spread. Bathroom sink had cracks, vinyl floor had not been cleaned. Fridges are extremely noisy in rooms Breakfast - extremely poor - poor choice - eat in room option only, poor option of milk. Iron wire was burnt and dangerous to use

Decent for the money. Good location. Could use some updates - loud fridge, no USB charging, weak breakfast select. Staff is nice.

Very basic - room only. Older everything. Worn furniture and flooring. Bathroom was decent. Breakfast very limited. It was warm and dry.

The rooms were very outdated. Box of tissues were musty. Mattress was very stiff and uncomfortable. Guests were talking to us, though we hadn't even checked in.

Some rooms need to be upgraded. WiFi very slow

Room is way smaller than it seems in the picture - but it was clean, quiet and comfy. I would stay there again - about 20 minutes from Navy RTC station

Room was a pretty good size. Refrigerator didn’t work.

The actual room didn’t match the photos from the website.

Awesome ustomer service and great location. Hotel can use an upgrade

The shower head sprays in the ceiling, the ac is really loud and the beds are closer to full vs queen

Vending machine didn’t work, but the staff said they couldn’t do anything. Staff was foul mouthed when she didn’t know a guest had come off the elevator. Gave them a bad review when they wrote to me and someone called. She didn’t call to fix my problem - but to tell me I was wrong. I’ve never seen such attitudes. She wanted to have a district manager call me. I told I’d wasted enough time with her on what should have been a minor issue (the vending machine). I guess the saying it is hard to get good help is true for this hotel.

I made my reservation and paid online and was unable to check in. With no reason why.

All employees on this property are very professional, caring and helpful. Whenever you enter they greet you warmly. The property is maintained well.

Easy check-in, friendly and professional employee who assisted in the check-in. Quiet, clean and great location close to stores and restaurants.

What an amazing staff! They were the most obliging. Kudos to Sarah and Leo. My son graduated from RTC Navy, and his orders were changed along with his Liberty. We had to find a last minute hotel on Labor Day weekend with extended hours because we had our family pet, a German Shepherd, with us, and our original hotel was booked solid for the extra day we needed. Thank you so much!! It worked in a pinch - no frills. We stayed in and played cards around the table until it was time to say goodbye, again.

I arrived after 11 and was chastised like a petulant teen for not calling about my "late check in". I had reserved the room for three days. I was traveling from 4 hours away in heavy rain through traffic, notifying my hotel was the last thing on my mind. After getting the run around I was allowed to check in. The person checking me in actually rather rudely pointed to my cell phone and said, "You have a cell phone, you couldn't call?" The property itself is run down. It's not DIRTY like visible filth, more "worn". There was a strong odor of marijuana in my room and the hallway on the third floor. I had to have my room re-keyed because it stopped working. Doesn't sound like a big deal, but it's a hassle when youre parked in back and can't get in the door. No one ever came to clean my room during my stay or refresh linens. The "grab and go" breakfast is a few packets of instant oatmeal and a couple granola/cereal bars as well as coffee. Was it a HORRIBLE stay, nope. Was it subpar? yes. Will I ever return...no.

The staff is phenomenal and super friendly. Always there to help or answer any questions. No complaints whatsoever! Thank you for making my stay a good one. I made the mistake of going to another location later on (Vernon Hills-Lincolnshire location) please do not go to that location…I was getting bit non stop with bugs and the woman at the front desk was so rude and condescending and wasn’t willing to help since she said the maintenance guy didn’t find anything. He is not a professional exterminator plus I had been cleaning and vacuuming my own room to hopefully get rid of whatever was biting me. This woman had no hospitality skills and frankly should quit since she was so unhappy and unwilling to show compassion. The worse part about it is that she lied and said there were no other rooms. I took the liberty of looking online and just as I thought there were rooms in fact available. I don’t suggest anyone going to the VH/limcolnshire location. Save your hassle and go to the Vernon Hills/Lake Forest location. They were amazing!

All the employees are great. They strive to make your stay very comfortable.

Staff doesnt know how to address concerns, no creamer for coffee in the morning, bathroom doors was accidentally locked and staff said, nothing can be done since no maintenance workers around.

The building is very old. We were checked in to our first room and there were bugs everywhere. On the window seal, in the kitchen and on the table that was inside of the room. We quickly asked for another room and this one was way cleaner however, the towels were dirty and old. Also there was what looked like pubic hair stuck to one of them. I asked for fresh towels and never received them. At that point I was just completely over it. The staff that was there when I checked out in the morning was by far way more pleasant than the woman who worked in the evening. Overall I won’t be staying here again.

We were in town for a concert. The location was very convenient and had a good nightly rate.

Great location

Rooms are clean. Hotel is quiet and close to restaurants and stores.

Easy check-in, friendly and professional employee who assisted in the check-in. Quiet, clean and great location close to stores and restaurants.

Although all of the doors entering the building are supposed to be locked the men in my section of the hotel put a stick in the door so it would not lock. I would remove it and they would replace it immediately. The staff were not checking it but I was and this went on until 1:00 am in the morning. Many of the residents are older adults, but many are also transient men and construction workers. I would not recommend this building for people concerned about their safety.

Off the Main Street

Everything walking distance

People sitting in the hallway, talking on the phone outside cigarette parts everywhere other than that, the place is good safe and quiet

I really like the location and area close shopping and dining options

Room is way smaller than it seems in the picture - but it was clean, quiet and comfy. I would stay there again - about 20 minutes from Navy RTC station

Overall the hotel is clean and the staff are very friendly and helpful. The location is close to restaurants and shopping. The hotel advertises free breakfast but the breakfast items consist of nutrigrain bars, muffins and coffee. The nutrigrain bars and muffin unhealthy junk food and highly processed packaged nutrigrain bars and muffins are not what a reasonable person expects of a hotel that advertises free breakfast as available for guests. This is not truthful advertising and should be changed to state that fast food snack items are available in the morning. As long as one does not expect breakfast to be provided by the hotel it is a nice and clean place to stay.

Decent for the money. Good location. Could use some updates - loud fridge, no USB charging, weak breakfast select. Staff is nice.

Picked location so it would have microwave/fridge, pet friendly, and breakfast. Breakfast was an oatmeal package or a nutri-grain bar. All the normal extend stay features like plates, were only available by request. We got in late so the last thing I wanted to do was hunt down a front desk person to get a fork and a cup. All bathroom soap and shampoo, also by request. When I went to the desk to get these I was given a face bar and bottle of shampoo. No body soap, no conditioner. My check in was rough as well. The staff was pleasant but I used expedia to reserve but pay at hotel. I was told no military discount bc of expedia but then they cancelled my expedia room and moved me to another one bc expedia didnt include the dog fee... I used the filters correctly and stated I would have a dog.So now I had to pay another 50 ish dollars that I would not have and they still said no military discount with her excuse that it wasn't a big discount. Lastly, the bed was terrible. It was rock hard and would tip over if you were near the edges.

Very basic - room only. Older everything. Worn furniture and flooring. Bathroom was decent. Breakfast very limited. It was warm and dry.

The property should not be listed as breakfast included. That was one of the main reasons I selected this hotel only to find what they call breakfast was a very small muffin or granola bar and coffee

Check in and out was not complicated, no extra fees for anything, grab and go breakfast was as expected, but they also had hot chocolate so that was great. Place was quiet and comfy.

They have only coffee in name of breakfast, there are always 2-3 people smoking near the front entrance in the night.

the breakfast was the worst part of the trip, muffins and granola bars - thanks, but no thanks

Nice to have grab and go food and laundry. Staff at desk were great!

Took three tries to get our key cards to work. Must ask front desk if you want supplies for your kitchen. One shelf in closet was completely broken upon arrival. Smell in hallway was horrible and unidentifiable. No regular cream for the 6a coffee.