Quality Inn & Suites

No pool available been closed for 2 years So false advertising which was one of the reasons we picked this location Dirty cleaning rag was left on bathtub Breakfast was not worth eating.

Well, first air conditioner was extremely loud the bathroom faucet leaked. I killed a roach at 2 AM in the bathroom. The luggage cart doesn’t steer needs work, and the manager did not seem to care one bit when I told him of these issues.

Lied about having a buffet breakfast and pool was closed.

At first glance, it appears like a decent property, but then you recognize issues. Breakfast was limited to the same food every morning - the gravy (for buscuits) looked like it was reused, the scrambled eggs were good but were sometimes cold, the cereal was stale. The best bet was waffles. The room we stayed in smelled stale. The ceiling had a major crack through it. The toilet plumbing had an issue (the tank couldn't refill efficiently, so it kept running). The tv had several channels but no "guide" button to even review what was on, so you had to channel surf with a remote that barely worked. The elevator is maxed out for 2 riders, unless you have a small family. Fortunately, we didn’t spend much time in the hotel, as we were in the area for a music festival. We only showered & slept. The bed was comfy & clean. Bring your own pillow.

It was OK, but pool closed, water in workout room not working TV in workout room didn’t work

Toilet was overflowed, side door to outside next to my room unlocked to a creepy parking lot, very bad smell. Only stayed 3 hours because I was so creeped out and couldn’t use the bathroom. Skip this one.

We arrived at 1:45 pm and was told we couldnt check in until 3. I said, Your sign says 2pm He said, not today you will have to come back. We waited in our car over an hour after driving for 9 hours. Went back in at 3 and got our room. Now all I want is a hot shower. Forget it. I turned the shower on and climbed in. No water pressure, NONE! As for the hot water, I had to stand in there for 20 minutes to get warm water. I was not happy at all. My husband used the toilet and went to flush it and the chain on the inside of the tank fell off. So everytime we had to use the facilities we had to stick our hand in the back tank and pull the rubber piece up. After all that I wanted to relax and watch TV on the bed. Didn't happen! The lights in the room flickered the whole time they were on. We were so tired by then we went to sleep. The next morning we got up to swim and you guessed it. The pool was closed. No explanation. He said, No, No pool, closed!!! The only reason I stayed was the king bed was comfortable. My husband was exhausted and we were there for our God daughters wedding on Saturday. I would not recommend this place. It was not up to our standards and the gentleman that checked us in (I believe was the owner) was rude and demanding.

Website said nothing of the pool being renovated at the time of our stay. Checked in, kids got suits on... pool closed. Couldnt go to a different hotel because non-refundable. Rooms outdated.

This hotel is clean. However, the pool was closed and we didn't find out until check in. Our tv has a line going through it. The bed pillows are the size of couch throw pillows. On another note, the mattress is soft and comfortable. The blankets are actually regular nice bedding too. I am unsure about breakfast because I am writing this review the evening of the stay.. one last thing, if you are a person who wants/needs plugs on both sides of the bed, you are out of luck here.

No pool available been closed for 2 years So false advertising which was one of the reasons we picked this location Dirty cleaning rag was left on bathtub Breakfast was not worth eating.

Very clean no-frills hotel, could definitely use updating but the room was clean, the linens were soft, and the bed was very comfortable. Staff was on site and very friendly.

Well, first air conditioner was extremely loud the bathroom faucet leaked. I killed a roach at 2 AM in the bathroom. The luggage cart doesn’t steer needs work, and the manager did not seem to care one bit when I told him of these issues.

The staff was terrible at best. When I told them there was a roach in my room the joked and said “sorry about the extra pets in your room”. When I called back later and spoke with the manger I was told “sorry sometimes guests leave ‘things’ behind”. I showed pictures of the roach and even left it smashed to the door (I’m terrified of bugs and was alone) and when they checked the room they said “they didn’t see anything”. I will never stay at that hotel again and I recommend you don’t either. On top of the roach the furniture was trash day special. The office chair had so much leather cover missing it was grey instead of black. The tiny pillows combined with the hard as a rock bed lead to about 3 hrs of sleep. Then the cherry on top was the shower. The water pressure was terrible barley coming 2 inches off the faucet and the water never really got hot.

it was ok only bad things the lobby smelt like pee though and the breakfast was not much and the juice was so watered down it didnt even taste like juice tasted like water. But our room was clean and nice.

Staff was respectful and friendly. They took care of things well. Very clean rooms and overall good experience. We will stay again in the future when in the Louisville area.

Upon initial check-in the lady at the front desk was very nice. Check-in/check-out was easy. However once we got to the room it was so hot in there from where the AC had been turned off for I don't know how long. It took forever for the room to cool down to a somewhat comfortable temperature and even then the room still felt muggy and not cool enough even with the AC being set all the way down. The hallway to our room and our bathroom smelled of mildew/funk. Something was definitely cooking in the carpet bc it had my asthma flared up, causing me to cough all night. Anytime we would come/go, the staff would question our room number and how many guests we had (it was just me & my daughter). I wouldn't stay here again.

Bathroom had black dirt or mold on the floor around the toilet. Room spelled musty. Bathroom supplies had been opened and used.

Hotel was clean and so was our room.

Hallways smelt overwhelmingly odor of Marijuana, blankets/bed skirt had large visible areas of a substance on them, wall paint was peeling, shower was dirty, small black bugs flying around, and mini fridge was dirty. Probably the dirtiest place I have stayed and will not be returning.

Very clean no-frills hotel, could definitely use updating but the room was clean, the linens were soft, and the bed was very comfortable. Staff was on site and very friendly.

The staff was terrible at best. When I told them there was a roach in my room the joked and said “sorry about the extra pets in your room”. When I called back later and spoke with the manger I was told “sorry sometimes guests leave ‘things’ behind”. I showed pictures of the roach and even left it smashed to the door (I’m terrified of bugs and was alone) and when they checked the room they said “they didn’t see anything”. I will never stay at that hotel again and I recommend you don’t either. On top of the roach the furniture was trash day special. The office chair had so much leather cover missing it was grey instead of black. The tiny pillows combined with the hard as a rock bed lead to about 3 hrs of sleep. Then the cherry on top was the shower. The water pressure was terrible barley coming 2 inches off the faucet and the water never really got hot.

Not bad, not great. Was a decent inexpensive place to spend the night. some mechanical issues with the heater in the room, wouldnt turn off. Overall pretty much as expected.

At first glance, it appears like a decent property, but then you recognize issues. Breakfast was limited to the same food every morning - the gravy (for buscuits) looked like it was reused, the scrambled eggs were good but were sometimes cold, the cereal was stale. The best bet was waffles. The room we stayed in smelled stale. The ceiling had a major crack through it. The toilet plumbing had an issue (the tank couldn't refill efficiently, so it kept running). The tv had several channels but no "guide" button to even review what was on, so you had to channel surf with a remote that barely worked. The elevator is maxed out for 2 riders, unless you have a small family. Fortunately, we didn’t spend much time in the hotel, as we were in the area for a music festival. We only showered & slept. The bed was comfy & clean. Bring your own pillow.

We arrived at 1:45 pm and was told we couldnt check in until 3. I said, Your sign says 2pm He said, not today you will have to come back. We waited in our car over an hour after driving for 9 hours. Went back in at 3 and got our room. Now all I want is a hot shower. Forget it. I turned the shower on and climbed in. No water pressure, NONE! As for the hot water, I had to stand in there for 20 minutes to get warm water. I was not happy at all. My husband used the toilet and went to flush it and the chain on the inside of the tank fell off. So everytime we had to use the facilities we had to stick our hand in the back tank and pull the rubber piece up. After all that I wanted to relax and watch TV on the bed. Didn't happen! The lights in the room flickered the whole time they were on. We were so tired by then we went to sleep. The next morning we got up to swim and you guessed it. The pool was closed. No explanation. He said, No, No pool, closed!!! The only reason I stayed was the king bed was comfortable. My husband was exhausted and we were there for our God daughters wedding on Saturday. I would not recommend this place. It was not up to our standards and the gentleman that checked us in (I believe was the owner) was rude and demanding.

The hotel is dated and poorly maintained, it was a place to sleep on road trip

Website said nothing of the pool being renovated at the time of our stay. Checked in, kids got suits on... pool closed. Couldnt go to a different hotel because non-refundable. Rooms outdated.

This hotel is clean. However, the pool was closed and we didn't find out until check in. Our tv has a line going through it. The bed pillows are the size of couch throw pillows. On another note, the mattress is soft and comfortable. The blankets are actually regular nice bedding too. I am unsure about breakfast because I am writing this review the evening of the stay.. one last thing, if you are a person who wants/needs plugs on both sides of the bed, you are out of luck here.

Everything was good except pills was not comfortable.

Basic place to stay.

Myself and my grandson were in town for a sleepover and pick up of auction stuff the following day. I did phone ahead to make sure that I would be able to get a room focused to the lobby or at least closest to the elevators if I was up on the second third or fourth floor. I was greeted and received a room close to the lobby. Couple of complaints I have. Are the eggs that had too much water in them. I was not aware until I got there that I would be charged a hundred dollar security deposit. I'm okay with that. However, I believe that should have been provided prior to my arrival after driving two and a half hours.

Everyone was courteous at the front desk.

Very clean no-frills hotel, could definitely use updating but the room was clean, the linens were soft, and the bed was very comfortable. Staff was on site and very friendly.

Well, first air conditioner was extremely loud the bathroom faucet leaked. I killed a roach at 2 AM in the bathroom. The luggage cart doesn’t steer needs work, and the manager did not seem to care one bit when I told him of these issues.

It was nice and clean. Everyone was very friendly.

The smoke alarm needed afresh battery It chirped loudly all knight long When I advised hotel clerk ,he acted liked he could care less how annoying the chirping was Not very impressed

The staff was terrible at best. When I told them there was a roach in my room the joked and said “sorry about the extra pets in your room”. When I called back later and spoke with the manger I was told “sorry sometimes guests leave ‘things’ behind”. I showed pictures of the roach and even left it smashed to the door (I’m terrified of bugs and was alone) and when they checked the room they said “they didn’t see anything”. I will never stay at that hotel again and I recommend you don’t either. On top of the roach the furniture was trash day special. The office chair had so much leather cover missing it was grey instead of black. The tiny pillows combined with the hard as a rock bed lead to about 3 hrs of sleep. Then the cherry on top was the shower. The water pressure was terrible barley coming 2 inches off the faucet and the water never really got hot.

Staff was respectful and friendly. They took care of things well. Very clean rooms and overall good experience. We will stay again in the future when in the Louisville area.

They’re only about stuffing their wallets. They don’t care about anything else. $150 incidental fee is kind of ridiculous and they were stains on the comforter.

When I arrived, the check in person would not change my reservation and said Expedia needed to do it. I contacted Expedia and they said they talked with Riken and that he would have the manager change the reservation. That did not happen and when I spoke the next night with Riken, he said he did not say that and that I need to call Expedia. So I took more time to chat with Expedia and they said they could not resolve it until after 8am. I told him I would be checked out by then and that didn't help. When I checked out, they said I still had to pay for 4 nights even though I only stayed 3. I got a call an hour later that I would be refunded for the 4th night. The next day when I checked my credit card, it showed they charged me for 4 nights when I checked in, then charged me another night on top of that, and then refunded that extra night claiming that was the 4th night, when it was for a mystery 5th night. The manager I spoke to on Sept 25 was very rude and talked over me when I was trying to explain the problem. I would not stay here again and advise anyone else in the Sellersburg area to stay somewhere where the staff and management care about the customer and not making bonus money. One of the worst managers I've ever dealt with. Normally managers are considerate of customers... but not at "Quality" Inn in Sellersburg Indiana.

Hotel is good to stay at if you're traveling with family. Good for an overnight.....safe, clean and by McDonald's, Taco Bell, gas station and some other things you might need to stop at.

It was quite, a nice overnight stay. As we went to a wedding at a nearby winery/ orchard.

Close to expressway.

No pool available been closed for 2 years So false advertising which was one of the reasons we picked this location Dirty cleaning rag was left on bathtub Breakfast was not worth eating.

Myself and my grandson were in town for a sleepover and pick up of auction stuff the following day. I did phone ahead to make sure that I would be able to get a room focused to the lobby or at least closest to the elevators if I was up on the second third or fourth floor. I was greeted and received a room close to the lobby. Couple of complaints I have. Are the eggs that had too much water in them. I was not aware until I got there that I would be charged a hundred dollar security deposit. I'm okay with that. However, I believe that should have been provided prior to my arrival after driving two and a half hours.

Lied about having a buffet breakfast and pool was closed.

At first glance, it appears like a decent property, but then you recognize issues. Breakfast was limited to the same food every morning - the gravy (for buscuits) looked like it was reused, the scrambled eggs were good but were sometimes cold, the cereal was stale. The best bet was waffles. The room we stayed in smelled stale. The ceiling had a major crack through it. The toilet plumbing had an issue (the tank couldn't refill efficiently, so it kept running). The tv had several channels but no "guide" button to even review what was on, so you had to channel surf with a remote that barely worked. The elevator is maxed out for 2 riders, unless you have a small family. Fortunately, we didn’t spend much time in the hotel, as we were in the area for a music festival. We only showered & slept. The bed was comfy & clean. Bring your own pillow.

it was ok only bad things the lobby smelt like pee though and the breakfast was not much and the juice was so watered down it didnt even taste like juice tasted like water. But our room was clean and nice.

No breakfast to comment

The light in the bathroom (the mirror light/ not the overhead light) did not work. There was an empty energy shot bottle in the corner of the room, behind the door. The towels weren't thick/fluffy and there was only 2. If the towels are that flimsy, there need to be more than 1 per person. The staff at check-in was VERY courteous. However, the process seemed to take longer than it should have. Breakfast hours were extremely limited - when we checked out at 9:30 on a Saturday, it was already over and cleaned up.