Hilton Garden Inn Overland Park

We enjoyed our stay. The pool was clean, the breakfasts were good. Loved the coffee and fresh water downstairs in lobby. We did have one slightly damp towel on the bathroom rack and the floor could have been vacuumed better. Otherwise we enjoyed our time there.

Breakfast was not included. When we checked in and got to our room it had one bed a d sleeper couch. We paid for 2 queen beds. When I called about it was informed Hilton gave our room up and had to deal with your services. 2 70 year old had to sleep on pull out cough. Not happy at all. Will be contacting your customer service on Monday

Clean rooms

Great stay

I picked this hotel because they offered a rollaway bed for free. When we arrived they informed us we couldn’t have one in our room. I said the booking said rollaway bed was offered free. They said it’s only allowed in the king size room. This was frustrating because my teen had just had a medical procedure at the children’s hospital next door. They said since you booked third party we can’t help with it- so using hotels was a negative thing in their book. I also had filtered it to free breakfast with stay. Breakfast was not free it was $14.00 a person. I don’t know if the site needs to update or the hotel itself needs to update its listing but it was for sure frustrating. Beds were hard and pillows thing. Only had three pillows on the bed. They did give us two more. Our floor was slanted and our bag actually rolled across it, felt like I was dizzy walking around. I also saw a box hypodermic needs on the check in counter which was strange. I just don’t think the price correlates with what was offered or maybe they reserve their uneven rooms for hotel.com bookings.