Best Western Central City

I liked that there was ample parking. The property was clean.

Pro: The clerk at check in was very friendly, & courteous. Room was clean. Breakfast was good Con: There is a huge hole in parking lot in a very bad place. You are unable to pull up to door to check in as you can't "circle thru". A small car could set down in thid hole

The people are friendly and kind. The hotel was not heavily booked during my stay and when I registered, I was told that the complimentary breakfast would be minimized. This was true and not ideal for me. The pool is closed and has a sign that says it has been closed for some time. The only ice machine is also broken and when I asked at the front desk about this, I was told to go over the restaurant across the parking lot because they sometimes give ice away when asked....??? WHAT? (I did not go begging for ice!)

Nice hotel. Plenty of parking.

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, "I swear, every time I try to go on break, somebody walks in!" And, there were all of 3 cars in the parking lot. Look, I\'m sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it\'s called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that\'s great if you like that, but we don\'t. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you\'re limited to and maybe it\'s been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn\'t stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for "several months" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said "they don't do that". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.

Hotel is located next to 2 restaurants within a short walking distance. Parking is large enough for a 65ft rig.

The pool was unavailable, but was not listed on the booking. Jacuzzi tub in my room, which I paid extra for, did not work. There was black hair all over the bed, when we pulled the covers back. Whole establishment smelled of mildew.

Pretty sure I got bed bugs. I came home and now I have a rash.

I liked that there was ample parking. The property was clean.

Pro: The clerk at check in was very friendly, & courteous. Room was clean. Breakfast was good Con: There is a huge hole in parking lot in a very bad place. You are unable to pull up to door to check in as you can't "circle thru". A small car could set down in thid hole

Clean, updated facility. Fastest & easiest check in & out ever. Karen had our room super clean & fresh. I believe our hostess at breakfast was Shirley. She was so sweet & friendly. She took good care of us.

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, "I swear, every time I try to go on break, somebody walks in!" And, there were all of 3 cars in the parking lot. Look, I\'m sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it\'s called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that\'s great if you like that, but we don\'t. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you\'re limited to and maybe it\'s been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn\'t stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

Beds were soft, room appeared clean, building/facility could use upgrading. Staff not available at times

Clean, friendly staff, wonderful breakfast, only downside to hotel was small tv in the room

Comfortable beds. We slept very well. The room was clean when we arrived.

The pool was unavailable, but was not listed on the booking. Jacuzzi tub in my room, which I paid extra for, did not work. There was black hair all over the bed, when we pulled the covers back. Whole establishment smelled of mildew.

Overall it was a great stay, beds were stiff, the hotel itself was clean and quiet. My only critique would be it was the same breakfast for 3 days biscuits and gravy... The front desk crew was a bit confused on how to get me a receipt but overall it was a good stay

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, "I swear, every time I try to go on break, somebody walks in!" And, there were all of 3 cars in the parking lot. Look, I\'m sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it\'s called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that\'s great if you like that, but we don\'t. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you\'re limited to and maybe it\'s been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn\'t stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

Beds were soft, room appeared clean, building/facility could use upgrading. Staff not available at times

Breakfast had variety including eggs bacon and yogurt. Staff was friendly. Room was nice though the bed seemed hard to me. Convenient location near gas and highway.

Courteous staff. Excellent room.

Layout of hotel was unique and nice with the breakfast area upstairs in the middle of hotel. The TV did not work, but we were too tired to care, other than that it was a nice stay.

Clean, friendly staff, wonderful breakfast, only downside to hotel was small tv in the room

I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for "several months" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said "they don't do that". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.

Comfortable beds. We slept very well. The room was clean when we arrived.

The pool was unavailable, but was not listed on the booking. Jacuzzi tub in my room, which I paid extra for, did not work. There was black hair all over the bed, when we pulled the covers back. Whole establishment smelled of mildew.

Clean, updated facility. Fastest & easiest check in & out ever. Karen had our room super clean & fresh. I believe our hostess at breakfast was Shirley. She was so sweet & friendly. She took good care of us.

Overall it was a great stay, beds were stiff, the hotel itself was clean and quiet. My only critique would be it was the same breakfast for 3 days biscuits and gravy... The front desk crew was a bit confused on how to get me a receipt but overall it was a good stay

We had a very brief stay but very clean and friendly!!! Cindy checked us in and we had great service!!! Already recommended to other family members also visiting the area!! 10 outta 10!!! Thanks to all!!!

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, "I swear, every time I try to go on break, somebody walks in!" And, there were all of 3 cars in the parking lot. Look, I\'m sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it\'s called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that\'s great if you like that, but we don\'t. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you\'re limited to and maybe it\'s been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn\'t stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

Beds were soft, room appeared clean, building/facility could use upgrading. Staff not available at times

It was fast and easy check in. Staff was very friendly. Great breakfast.

Staff make stay enjoyable.

Breakfast had variety including eggs bacon and yogurt. Staff was friendly. Room was nice though the bed seemed hard to me. Convenient location near gas and highway.

Clean, friendly staff, wonderful breakfast, only downside to hotel was small tv in the room

I reserved this hotel, although it was the most expensive, based strictly on the prominent advertising of the pool. There was a sign on the pool door, not at the desk at check in, saying the pool was closed. When I asked the desk person I was told it would be for several months before it would be open! When it is unavailable for "several months" they need to change their advertising or put a notice on their website. I asked for a rate adjustment and she said "they don't do that". Later that day my husband went to get ice and found out the only ice machine in the hotel was broke. Tried to buy a cold soda and the soda machine was broke. The tub in our room was badly cracked and impossible to even take a bath. I asked the second day for a room upgrade to a whirlpool room and was told she had to call her manager. Eventually our bill was adjusted by $30, but no upgrade. When I checked out I asked for a receipt. The receipt was very difficult to understand. There wasn't even a total on the receipt. When I checked my credit card I saw that I was charged for three nights instead of the two we actually stayed! I called the desk and the person who answered said she didn't understand the receipt either! She said she would look into it and call me back. I hope this was an honest mistake that will eventually be corrected. However, twenty-four hours later and I have not heard back. There are plenty of other places to stay with no pool for a lot less money, even after the $30 adjustment.

Just passing through and stopped here for the night. Friendly staff, so-so breakfast and easy in and out location. I would stay here again.

Breakfast had variety including eggs bacon and yogurt. Staff was friendly. Room was nice though the bed seemed hard to me. Convenient location near gas and highway.

Hotel is located next to 2 restaurants within a short walking distance. Parking is large enough for a 65ft rig.

Convenient…Close to WK Pkwy, great Mex restaurant nearby, good breakfast. They’re overpriced probably due to hardly any brand hotels along this stretch of highway.

Easy to get to, next to dining options

Pro: The clerk at check in was very friendly, & courteous. Room was clean. Breakfast was good Con: There is a huge hole in parking lot in a very bad place. You are unable to pull up to door to check in as you can't "circle thru". A small car could set down in thid hole

Clean Stocked well Great customer service Beds little worn But really great place will stay again and btw, fantastic coffee and breakfast

It was amazing. The staff was so tiredly, and boy did Tara do a good job with breakfast. There was plenty to eat and she was so friendly and accommodating. It made the trip for us. We would definitely stay there again.

The people are friendly and kind. The hotel was not heavily booked during my stay and when I registered, I was told that the complimentary breakfast would be minimized. This was true and not ideal for me. The pool is closed and has a sign that says it has been closed for some time. The only ice machine is also broken and when I asked at the front desk about this, I was told to go over the restaurant across the parking lot because they sometimes give ice away when asked....??? WHAT? (I did not go begging for ice!)

Just passing through and stopped here for the night. Friendly staff, so-so breakfast and easy in and out location. I would stay here again.

Overall it was a great stay, beds were stiff, the hotel itself was clean and quiet. My only critique would be it was the same breakfast for 3 days biscuits and gravy... The front desk crew was a bit confused on how to get me a receipt but overall it was a good stay

As we walked in to check in, the front desk lady was rude and had no people skills whatsoever. She was trying to go on break and we were needing to get our room. With a frown and a tone not warranted, she said, "I swear, every time I try to go on break, somebody walks in!" And, there were all of 3 cars in the parking lot. Look, I\'m sorry that you have a job to do and are overwhelmed by the amount of people staying at your hotel, but it\'s called a J.O.B. that you are paid to do. It was really kind of comicle to my wife and me because it took all of 5 minutes to check in. Now to the room...A/C got cold, water was hot and rooms were clean which was great! But, round seated toilets need to be replaced by elongated toilets for sanitary reasons, the beds are hard and I guess that\'s great if you like that, but we don\'t. Last, but not least, I totally wish I could post the sign from the morning breakfast that was on the wall because...WOW! Never have I seen a hotel that offers free breakfast, complain about what you eat and what you\'re limited to and maybe it\'s been abused at one time or another, but the sign was just petty. Oh, and the indoor pool was shut and out of order, but looked just fine. Anyhow, it was just a one night stay and probably wouldn\'t stay here again unless it was an emergency. Management or Best Western needs to look into these issues.

It was fast and easy check in. Staff was very friendly. Great breakfast.

Breakfast had variety including eggs bacon and yogurt. Staff was friendly. Room was nice though the bed seemed hard to me. Convenient location near gas and highway.

Clean, friendly staff, wonderful breakfast, only downside to hotel was small tv in the room