This was the worst hotel I have stayed at in New Orleans, and I am there every couple of months the hotel we usually stay at was booked due to graduation going on, and so we chose somewhere different that we thought would be upscale WRONG!! I have never stayed at a Crowne Plaza as raggedy as this. The check-in process was frustrating due to there being a line. We checked in on Friday you would think on a weekend, especially around arrival time there will be more than one check-in agent, but there was not there were several hotel staff walking about looking at everyone in the line, but no one helped at the check-in counter. Then when we got to the check-in counter, the price that I was told I would pay at check-in was totally different from what they charged me at the hotel. I did expect to pay a room deposit as most hotels have those however there was an additional fee because I booked and confirmed it a month in advance but this fee “was supposed to fall off as of April 30,” however I was still charged the fee nightly, it is supposed to be refunded with my security deposit but that is yet to be seen because it takes 5 to 15 days depending on your bank. Closest elevator was broken. As for the room, curtains were torn, only covered half of the window, the other half just had a sheer so with the lights or TV on you could see into the room, the towel rack in the bathroom was broken off. No fridge for cold drinks or microwave to reheat leftovers, no USB outlets or alarm clock.
This was the worst hotel I have stayed at in New Orleans, and I am there every couple of months the hotel we usually stay at was booked due to graduation going on, and so we chose somewhere different that we thought would be upscale WRONG!! I have never stayed at a Crowne Plaza as raggedy as this. The check-in process was frustrating due to there being a line. We checked in on Friday you would think on a weekend, especially around arrival time there will be more than one check-in agent, but there was not there were several hotel staff walking about looking at everyone in the line, but no one helped at the check-in counter. Then when we got to the check-in counter, the price that I was told I would pay at check-in was totally different from what they charged me at the hotel. I did expect to pay a room deposit as most hotels have those however there was an additional fee because I booked and confirmed it a month in advance but this fee “was supposed to fall off as of April 30,” however I was still charged the fee nightly, it is supposed to be refunded with my security deposit but that is yet to be seen because it takes 5 to 15 days depending on your bank. Closest elevator was broken. As for the room, curtains were torn, only covered half of the window, the other half just had a sheer so with the lights or TV on you could see into the room, the towel rack in the bathroom was broken off. No fridge for cold drinks or microwave to reheat leftovers, no USB outlets or alarm clock.
