We came into town for the Banana ball. Super busy weekend, i totally get it. Valet was great, front desk most were wonderful. The service was good! But.... i booked a double bed room. Check in is at 4pm. Showed up exactly at 4. Room apparently wasnt ready. They told me they only had 1 king bed for the 4 of us. Now we know thats not going to work right. I go down and ask them about that, he told me the room i booked wasnt cleaned yet or were still occupied. I dont know. Then, i just asked for alot of pillows and an extra blanket so i can make a fort on the floor. They told me they'd have everything in my room when we got back which was 10 pm. Nothing was in there that i asked for! I had to wait 30 minutes for the extra pillows/blankets. Elevators are a NIGHTMARE! Took 40 minutes to get down from 6th floor. All they could do was comp my breakfast which i had to ask for another comp because they only gave me 3, we had 4 people total.
We came into town for the Banana ball. Super busy weekend, i totally get it. Valet was great, front desk most were wonderful. The service was good! But.... i booked a double bed room. Check in is at 4pm. Showed up exactly at 4. Room apparently wasnt ready. They told me they only had 1 king bed for the 4 of us. Now we know thats not going to work right. I go down and ask them about that, he told me the room i booked wasnt cleaned yet or were still occupied. I dont know. Then, i just asked for alot of pillows and an extra blanket so i can make a fort on the floor. They told me they'd have everything in my room when we got back which was 10 pm. Nothing was in there that i asked for! I had to wait 30 minutes for the extra pillows/blankets. Elevators are a NIGHTMARE! Took 40 minutes to get down from 6th floor. All they could do was comp my breakfast which i had to ask for another comp because they only gave me 3, we had 4 people total.