The Pontchartrain Hotel
US$ 207
/ noite
Média para novembro
Preços para The Pontchartrain Hotel
Selecione datas para ver preços e disponibilidade
US$ 207
/ noite
Média para novembro
Média de preços por mês
Em The Pontchartrain Hotel, a diária custa em média US$ 111 no mês mais barato (agosto) e US$ 253 no mês mais caro (abril), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 180 |
| fevereiro | US$ 244 |
| março | US$ 230 |
| abril | US$ 253 |
| maio | US$ 208 |
| junho | US$ 147 |
| julho | US$ 123 |
| agosto | US$ 111 |
| setembro | US$ 142 |
| outubro | US$ 214 |
| novembro | US$ 207 |
| dezembro | US$ 186 |
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nov. · US$ 207
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Mais caro: abril (aprox. US$ 253)
Mais barato: agosto (aprox. US$ 111)
Sobre esta propriedade
Aproveite a conveniência de comodidades, como Wi-Fi de cortesia e uso gratuito da academia nas proximidades.
Comodidades
Aproveite a conveniência de comodidades, como Wi-Fi de cortesia e uso gratuito da academia nas proximidades.
Comodidades
As comodidades presentes incluem serviço de lavanderia e lavagem a seco, balcão de recepção 24 horas e armazenamento para bagagem.
Jantar
Saboreie pratos da culinária americana no Silver Whistle Cafe, uma das várias opções para refeição neste hotel, que inclui 2 restaurantes e uma cafeteria. Relaxe com uma bebida refrescante em um dos 2 bares/lounges. Há café da manhã feito na hora disponível diariamente, entre 7h e 11h, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 106 quartos com frigobares. A propriedade oferece Wi-Fi de cortesia para navegar na web. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem cofres e escrivaninhas, além de telefones com chamadas locais grátis.
Localização
Com excelente localização no centro de Nova Orleans, The Pontchartrain Hotel, fica a apenas 7 minuto(s) de caminhada de Magazine Street e a 15 minutos a pé de National World War II Museum. Este hotel fica a 2,4 km de Ernest N. Morial Convention Center e a 2,4 km de Caesars New Orleans Casino.
Lugares próximos
St. Charles Surgical Hospital(0.2 milhas)
Magazine Street(0.4 milhas)
Lafayette Cemetery(0.6 milhas)
National World War II Museum(0.8 milhas)
New Orleans Fire Department Museum and Educational Center(0.8 milhas)
Contemporary Arts Center(1 milhas)
Irish Channel Area Architectural District(1.1 milhas)
Lafayette Square(1.2 milhas)
Ernest N. Morial Convention Center(1.3 milhas)
Touro Infirmary LCMC Health(1.3 milhas)
Mardi Gras World(1.3 milhas)
Porto de Nova Orleans(1.4 milhas)
Caesars Superdome(1.4 milhas)
Smoothie King Center(1.5 milhas)
Immaculate Conception Church(1.5 milhas)
O aeroporto mais próximo para chegar a The Pontchartrain Hotel fica em Aeroporto Internacional de New Orleans Louis Armstrong (MSY)(13.4 milhas)
Estacionamento
Restaurante
Quartos de não fumantes
Estacionamento com manobrista
Serviços domésticos
Caixa eletrônico
Localização
2031 St. Charles Avenue, Faubourg Lafayette, Nova Orleans, Paróquia de Orleans, Louisiana, Estados Unidos
St. Charles Surgical Hospital (0.2 milhas)
Magazine Street (0.4 milhas)
Lafayette Cemetery (0.6 milhas)
National World War II Museum (0.8 milhas)
New Orleans Fire Department Museum and Educational Center (0.8 milhas)
Contemporary Arts Center (1 milhas)
Opções de quarto
4
Suíte superior, 2 camas de casal (Polyhymnia Two Room Suite)
Detalhes do quarto
2 Camas De Casal
Acomoda 3
700 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
5
Quarto standard, 1 cama King (Clio King Accessible)
Detalhes do quarto
1 Cama King
Acomoda 2
424 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
1
Quarto luxo, 2 camas Queen (Euterpe Two Queen)
Detalhes do quarto
2 Camas Queen
Acomoda 4
510 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
5
Quarto standard, 2 camas de casal (Erato Double)
Detalhes do quarto
2 Camas De Casal
Acomoda 4
424 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
7
Quarto luxo, 1 cama King, vista para a cidade (Clio King City View)
Detalhes do quarto
1 Cama King
Acomoda 2
424 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
6
Quarto standard, 1 cama King (Clio King)
Detalhes do quarto
1 Cama King
Acomoda 2
424 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
10
Suíte superior, várias camas (Melpomene Two Bedroom Suite)
Detalhes do quarto
2 Camas King
Acomoda 4
981 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
7
Suíte superior, várias camas (Thalia Family Suite)
Detalhes do quarto
1 Cama King
e 2 Camas De Solteiro
Acomoda 4
532 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
4
Suíte superior, 1 cama King (Calliope King Suite)
Detalhes do quarto
1 Cama King
Acomoda 2
700 ft²
Ar condicionadoAquecimentoWi-Fi (gratuito)
Avaliações dos hóspedes sobre The Pontchartrain Hotel
8.6
Fabuloso
Com base em 1.002 avaliações verificadas
Quem se hospeda aqui?
Negócios
9%
Casal
44%
Famílias
27%
Grupos
14%
Viajantes individuais
4%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No The Pontchartrain Hotel, os hóspedes elogiam a equipe atenciosa, a animada vida noturna e opções de restaurantes no local, e a conveniente localização no Garden District, com o bonde St. Charles bem em frente, oferecendo fácil acesso à Magazine Street e ao French Quarter.
Leia maisIsso foi útil?
Opinião dos hóspedes
No The Pontchartrain Hotel, os hóspedes elogiam a equipe atenciosa, a animada vida noturna e opções de restaurantes no local, e a conveniente localização no Garden District, com o bonde St. Charles bem em frente, oferecendo fácil acesso à Magazine Street e ao French Quarter.
Os quartos são frequentemente descritos como confortáveis e charmosos, embora muitos pareçam datados, com aparelhos de ar condicionado barulhentos na parede, iluminação fraca e banheiros mais antigos onde as cortinas do chuveiro podem deixar o chão molhado. A limpeza e a qualidade do serviço de quarto são inconsistentes, com relatos de poeira, carpetes úmidos, cheiro de mofo e serviços ocasionais perdidos, juntamente com muitas estadias limpas. As instalações atraem multidões – especialmente o terraço – com interrupções frequentes nos elevadores e estacionamento apenas com manobrista a um custo elevado. Espere um caráter histórico, bares vibrantes e alguns compromissos em termos de manutenção e conveniência.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
As opções no local incluem o Bayou Bar, Jack Rose, Silver Whistle e o terraço Hot Tin com vista para a cidade; no entanto, os elevadores costumam estar fora de serviço, o terraço pode estar lotado ou ser exclusivo para maiores de 21 anos, e o estacionamento é feito apenas por manobrista com taxas elevadas.
Avaliações dos hóspedes relacionadas
4
Julianna
4 de nov. de 2024
·
Hospedou-se por 3 noites
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
8
Richard
22 de jan. de 2024
·
Hospedou-se por 2 noites
Elevator is a big issue…
Elevator is a big issue…
8
Judy
6 de abr. de 2024
·
Hospedou-se por 1 noite
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
10
Kathleen
16 de abr. de 2025
·
Hospedou-se por 3 noites
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
10
Hoyt
6 de mai. de 2025
·
Hospedou-se por 2 noites
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
8
Elizabeth
2 de ago. de 2025
·
Hospedou-se por 2 noites
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
10
Trisha
23 de jul. de 2025
·
Hospedou-se por 2 noites
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
8
Leslie
25 de mar. de 2024
·
Hospedou-se por 3 noites
Small and very quaint hotel in Gsrden district. One elevator was not working and rooftop bar gets very crowded. Service was really good
Small and very quaint hotel in Gsrden district. One elevator was not working and rooftop bar gets very crowded. Service was really good
8
Robert
19 de out. de 2023
·
Hospedou-se por 1 noite
One of only two elevators in service. Not one piece of furniture in room matched and all picture on walls were not straight. But bed was comfortable.. the whole room kinda worked. Roof bar was on floor 14 but elevator (1 of 2) only went to 11. View looked over city in distance but also looked onto considerable electrical and AC equipment. Guess what do you expect for 100 year old building?!? All in all, a nice place however!
One of only two elevators in service. Not one piece of furniture in room matched and all picture on walls were not straight. But bed was comfortable.. the whole room kinda worked. Roof bar was on floor 14 but elevator (1 of 2) only went to 11. View looked over city in distance but also looked onto considerable electrical and AC equipment. Guess what do you expect for 100 year old building?!? All in all, a nice place however!
8
Bryana
30 de nov. de 2025
·
Hospedou-se por 3 noites
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
As opiniões são mistas: muitos hóspedes acharam os quartos arrumados, mas várias avaliações mencionam poeira, carpetes sujos ou úmidos, cheiro de mofo e serviços de quarto ou limpeza profunda ocasionais que deixam a desejar.
Avaliações dos hóspedes relacionadas
4
Lawrence
26 de fev. de 2023
·
Hospedou-se por 4 noites
Bathroom was old and too worn. Dead bugs on floor. Never picked up. Odor in room
Bathroom was old and too worn. Dead bugs on floor. Never picked up. Odor in room
4
david
24 de jan. de 2025
·
Hospedou-se por 4 noites
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
2
Blake
30 de jun. de 2025
·
Hospedou-se por 1 noite
We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
4
Laura
22 de abr. de 2024
·
Hospedou-se por 4 noites
Room smelled very moldy/musty. My allergies acted up and got progressively worse during my stay. Carpet did not appear clean and surfaces were dusty through our stay. Clock was set wrong, toiletries and coffee missing (had to ask every day) and safe was locked. Bathroom was super basic and shower head kept falling. Front desk doesn’t answer and I had to get dressed and go down at 2:00 AM to get the WiFi password. I messaged the property twice in the days leading up to our arrival requesting the two twins be combined to a king so we could have two large beds. I received no response whatsoever. After several attempts to call I was told it was not possible. A Response to my requests before the cancellation period would have been greatly appreciated as this was important to us. When I checked in I was offered a downgrade and encouraged to look at the double room instead. My daughter needs her own room to study in so I turned it down and the gentleman at the front desk (who was very nice) asked if I was sure. Upon checkout when I mentioned the mold/mustiness, front desk person did not seem surprised and did not react at all. Also, the bars are very active and the one working elevator was not available at night as a result. Given the large number of people coming in and out, we didn’t feel safe because key access was not required for room floors so anyone could just linger around. The stairwell was well lit but would rather not had to take it.
Room smelled very moldy/musty. My allergies acted up and got progressively worse during my stay. Carpet did not appear clean and surfaces were dusty through our stay. Clock was set wrong, toiletries and coffee missing (had to ask every day) and safe was locked. Bathroom was super basic and shower head kept falling. Front desk doesn’t answer and I had to get dressed and go down at 2:00 AM to get the WiFi password. I messaged the property twice in the days leading up to our arrival requesting the two twins be combined to a king so we could have two large beds. I received no response whatsoever. After several attempts to call I was told it was not possible. A Response to my requests before the cancellation period would have been greatly appreciated as this was important to us. When I checked in I was offered a downgrade and encouraged to look at the double room instead. My daughter needs her own room to study in so I turned it down and the gentleman at the front desk (who was very nice) asked if I was sure. Upon checkout when I mentioned the mold/mustiness, front desk person did not seem surprised and did not react at all. Also, the bars are very active and the one working elevator was not available at night as a result. Given the large number of people coming in and out, we didn’t feel safe because key access was not required for room floors so anyone could just linger around. The stairwell was well lit but would rather not had to take it.
6
Karen
25 de nov. de 2025
·
Hospedou-se por 4 noites
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
4
gail
17 de jul. de 2025
·
Hospedou-se por 5 noites
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
2
Elvin
26 de abr. de 2025
·
Hospedou-se por 2 noites
The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
10
Jacob
26 de out. de 2025
·
Hospedou-se por 2 noites
Amazing staff, clean room, and trolley right out front!
Amazing staff, clean room, and trolley right out front!
10
JENNIFER
22 de set. de 2024
·
Hospedou-se por 1 noite
Staff is very friendly and hotel is super clean
Staff is very friendly and hotel is super clean
4
william
16 de nov. de 2025
·
Hospedou-se por 3 noites
Never cleaned room or changed towels. Told rent desk twice but no luck. Been staying here for 4 years but something dramatically changed.
Never cleaned room or changed towels. Told rent desk twice but no luck. Been staying here for 4 years but something dramatically changed.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são frequentemente espaçosos e confortáveis, com um charme vintage, mas muitos parecem desgastados ou datados, com ar condicionado barulhento na parede, iluminação fraca, banheiros mais antigos com cortinas de chuveiro e algumas vistas bloqueadas ou limitadas.
Avaliações dos hóspedes relacionadas
8
Jannah
18 de jan. de 2024
·
Hospedou-se por 1 noite
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
6
Summer
16 de out. de 2023
·
Hospedou-se por 2 noites
The location of this hotel is great, the restaurants and bars inside of the hotel were awesome however the room, mattress, linens, and bathroom are in dire need of an update. The windows are painted shut and the AC was extremely loud and ran continuously.
The location of this hotel is great, the restaurants and bars inside of the hotel were awesome however the room, mattress, linens, and bathroom are in dire need of an update. The windows are painted shut and the AC was extremely loud and ran continuously.
8
Suchitra
19 de mar. de 2025
·
Hospedou-se por 3 noites
What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.
What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.
10
Kateryna
8 de nov. de 2023
·
Hospedou-se por 4 noites
We enjoyed staying here- away from huddle and bustle of French quarter but still close and convenient. The bed is super comfortable and the service is great!
We enjoyed staying here- away from huddle and bustle of French quarter but still close and convenient. The bed is super comfortable and the service is great!
10
Brandie
9 de jun. de 2025
·
Hospedou-se por 3 noites
Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
6
Brian
31 de dez. de 2023
·
Hospedou-se por 2 noites
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
4
gail
17 de jul. de 2025
·
Hospedou-se por 5 noites
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
6
Linda
18 de abr. de 2023
·
Hospedou-se por 1 noite
Not sure how this gets the reviews it does for the nightly price. It is a cool OLD hotel, but definitely doesn’t warrant a 9.4. The rooms are large and comfortable but furniture is worn and there is a musty smell throughout. We had to move rooms at 8:30pm because we had no hot water. They gave us free breakfast for our troubles which was nice, but it gave us a chance to see another room (and we found it to be the same as our first room- worn) The rooftop bar has a really cool vibe to it, but we chose to eat and drink in the lobby bar bc it was windy. The food and drinks at the bar were delicious, just a little pricey. For the old school charm I would rate this hotel a 7.4
Not sure how this gets the reviews it does for the nightly price. It is a cool OLD hotel, but definitely doesn’t warrant a 9.4. The rooms are large and comfortable but furniture is worn and there is a musty smell throughout. We had to move rooms at 8:30pm because we had no hot water. They gave us free breakfast for our troubles which was nice, but it gave us a chance to see another room (and we found it to be the same as our first room- worn) The rooftop bar has a really cool vibe to it, but we chose to eat and drink in the lobby bar bc it was windy. The food and drinks at the bar were delicious, just a little pricey. For the old school charm I would rate this hotel a 7.4
10
Hoyt
6 de mai. de 2025
·
Hospedou-se por 2 noites
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
8
Bryana
30 de nov. de 2025
·
Hospedou-se por 3 noites
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é frequentemente descrita como atenciosa, acolhedora e prestativa, embora alguns hóspedes tenham experimentado check-in lento ou desorganizado, problemas com cobranças e ocasionais demonstrações de grosseria ou má comunicação.
Avaliações dos hóspedes relacionadas
2
Melissa
31 de jan. de 2025
·
Hospedou-se por 3 noites
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
4
Dan
25 de jun. de 2023
·
Hospedou-se por 2 noites
Started out poorly with a stressful check in. They didn't have my reservation, even after sharing all of the details of my Hotels.com confirmation. They eventually figured it out, but not until they first made us think we'd be stranded for a night. Great restaurants and bars... room was okay, but very musty smelling...as it's an older hotel.
Started out poorly with a stressful check in. They didn't have my reservation, even after sharing all of the details of my Hotels.com confirmation. They eventually figured it out, but not until they first made us think we'd be stranded for a night. Great restaurants and bars... room was okay, but very musty smelling...as it's an older hotel.
10
Mary
13 de out. de 2024
·
Hospedou-se por 1 noite
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
2
Michael
4 de ago. de 2025
·
Hospedou-se por 2 noites
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
2
Adrian
7 de jul. de 2025
·
Hospedou-se por 2 noites
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
2
Henrietta
12 de dez. de 2023
·
Hospedou-se por 2 noites
When checking out of the hotel please get a statement from the Front Desk. I left the hotel on Sunday and that Tuesday I was charged for snacks and water that I did not purchase. I had to call and get a refund for the snack items. This is utterly ridiculous and will never stay at that hotel again. If it was done to me who else, they are doing this too.
When checking out of the hotel please get a statement from the Front Desk. I left the hotel on Sunday and that Tuesday I was charged for snacks and water that I did not purchase. I had to call and get a refund for the snack items. This is utterly ridiculous and will never stay at that hotel again. If it was done to me who else, they are doing this too.
10
Jacob
26 de out. de 2025
·
Hospedou-se por 2 noites
Amazing staff, clean room, and trolley right out front!
Amazing staff, clean room, and trolley right out front!
10
David
25 de mar. de 2024
·
Hospedou-se por 8 noites
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
10
Tiffany
30 de nov. de 2025
·
Hospedou-se por 2 noites
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
6
Brady
4 de out. de 2024
·
Hospedou-se por 1 noite
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Base conveniente no Garden District, bem na linha do bonde St. Charles, a uma curta distância a pé da Magazine Street e longe da agitação do French Quarter, embora alguns mencionem pedidos de esmola nas proximidades.
Avaliações dos hóspedes relacionadas
10
Carol
8 de jun. de 2024
·
Hospedou-se por 1 noite
When we first arrived the electricity was so we had climb the stairs to get to our room. Thank heaven it came back on for the evening. Nice hotel and very friendly staff. We enjoyed our stay and will return
When we first arrived the electricity was so we had climb the stairs to get to our room. Thank heaven it came back on for the evening. Nice hotel and very friendly staff. We enjoyed our stay and will return
8
Matthew
6 de out. de 2024
·
Hospedou-se por 3 noites
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
10
Kathy
28 de out. de 2025
·
Hospedou-se por 1 noite
In the garden district- walking distance to shops and restaurants. Walgreens a short walk away. Great ambiance! Good food in both restaurants and cocktails in bar!
In the garden district- walking distance to shops and restaurants. Walgreens a short walk away. Great ambiance! Good food in both restaurants and cocktails in bar!
6
Karen
25 de nov. de 2025
·
Hospedou-se por 4 noites
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
10
Laura
19 de fev. de 2024
·
Hospedou-se por 3 noites
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
10
Bradford
30 de ago. de 2025
·
Hospedou-se por 2 noites
Great location
Great location
8
Wallace
15 de jul. de 2024
·
Hospedou-se por 2 noites
Nice hotel in a great location in the Garden District of NOLA. Very convenient to street car stop.
Nice hotel in a great location in the Garden District of NOLA. Very convenient to street car stop.
6
Zachary
30 de mar. de 2025
·
Hospedou-se por 1 noite
Juice was not worth the squeeze…
Juice was not worth the squeeze…
10
gerhard
29 de mar. de 2023
·
Hospedou-se por 2 noites
We loved The Pontchartrain hotel! This historic hotel is located in the beautiful garden district. The neighborhood is full of beautiful historic homes and close to magazine street where you can find lots of shopping and cute cafes. The St Charles Streetcar line is right across the street from the hotel making it very convenient to get around town.
We loved The Pontchartrain hotel! This historic hotel is located in the beautiful garden district. The neighborhood is full of beautiful historic homes and close to magazine street where you can find lots of shopping and cute cafes. The St Charles Streetcar line is right across the street from the hotel making it very convenient to get around town.
10
Trisha
23 de jul. de 2025
·
Hospedou-se por 2 noites
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
As opções de refeições no local são um destaque: os hóspedes elogiam consistentemente o Jack Rose, o Bayou Bar com jazz ao vivo, o café da manhã no Silver Whistle e a vista do Hot Tin; em horários de pico, o acesso pode ser difícil ou os locais fechados em determinados dias.
Avaliações dos hóspedes relacionadas
10
Amanda
16 de abr. de 2023
·
Hospedou-se por 6 noites
Beautiful hotel! The food in the bar and breakfast restaurant was amazing.
Beautiful hotel! The food in the bar and breakfast restaurant was amazing.
10
Angie
1 de ago. de 2025
·
Hospedou-se por 2 noites
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
10
Kathleen
16 de abr. de 2025
·
Hospedou-se por 3 noites
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
10
Amy
3 de mar. de 2025
·
Hospedou-se por 3 noites
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
8
Agnes
15 de jun. de 2024
·
Hospedou-se por 2 noites
Excellent food and jazz onsite. Friendly staff.
Excellent food and jazz onsite. Friendly staff.
10
Allison
24 de jul. de 2025
·
Hospedou-se por 1 noite
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
10
Melinda
19 de jun. de 2025
·
Hospedou-se por 2 noites
The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!
The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!
10
Kristine
17 de ago. de 2025
·
Hospedou-se por 1 noite
Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.
Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.
10
Shaina
11 de jul. de 2024
·
Hospedou-se por 2 noites
Amazing hotel, amazing bars and amazing food. It was a one stop shop and I would have been happy to never leave the hotel as the amenities were that great. Will definitely recommend this hotel to anyone staying in NOLA and would love to stay here again
Amazing hotel, amazing bars and amazing food. It was a one stop shop and I would have been happy to never leave the hotel as the amenities were that great. Will definitely recommend this hotel to anyone staying in NOLA and would love to stay here again
10
Elaine
4 de jan. de 2025
·
Hospedou-se por 3 noites
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Tatiana
27 de fev. de 2026
·
Hospedou-se por 2 noites
A atmosfera , o charme
A atmosfera , o charme
4
Sierra
há 6 dias
·
Hospedou-se por 3 noites
For the price I found it very lacking in amenities. No place to sit on the lobby and one tiny soap and shampoo for a $250+ night room. I also found the staff attention to be inconsistent.. some people were great and others were frustrating.
For the price I found it very lacking in amenities. No place to sit on the lobby and one tiny soap and shampoo for a $250+ night room. I also found the staff attention to be inconsistent.. some people were great and others were frustrating.
8
Ashley
há 2 semanas
·
Hospedou-se por 2 noites
Restaurants are wonderful.
Restaurants are wonderful.
10
Gregory
8 de out. de 2026
·
Hospedou-se por 2 noites
A wonderful hotel with style to spare. It’s attached to a super restaurant and is in the quiet part of the Garden District. My first stay here was 30 years ago and it is much nicer even now.
A wonderful hotel with style to spare. It’s attached to a super restaurant and is in the quiet part of the Garden District. My first stay here was 30 years ago and it is much nicer even now.
4
Carolyn
7 de out. de 2026
·
Hospedou-se por 2 noites
This historic hotel has great potential;however it is not well-maintained or managed. Bell staff was lacking on a busy weekend with a Saints game. Front desk staff not friendly & welcoming. Room had likely not been stayed in for a while, needed to be cleaned better. Never saw any managers in or around the hotel lobby. Encountered broken glass by the stairs; notified front desk staff & an hour later it was still there.
This historic hotel has great potential;however it is not well-maintained or managed. Bell staff was lacking on a busy weekend with a Saints game. Front desk staff not friendly & welcoming. Room had likely not been stayed in for a while, needed to be cleaned better. Never saw any managers in or around the hotel lobby. Encountered broken glass by the stairs; notified front desk staff & an hour later it was still there.
Políticas da propriedade
Check-in
Checkout
De 16:00 a 23:59
Antes de 11:00
Depósito de segurança
Você será obrigado a pagar o depósito totalmente reembolsável para esta propriedade.
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-08: 164.55499355120847USD
- 2026-11-09: 164.97248130322265USD
- 2026-11-10: 122.93818824816894USD
- 2026-11-11: 152.0048519156494USD
- 2026-11-12: 329.94006159667964USD
- 2026-11-13: 517.6987327266845USD
- 2026-11-14: 504.7122140306396USD
- 2026-11-15: 167.49178751409912USD
- 2026-11-16: 130.88001080374144USD
- 2026-11-17: 176.62051381140137USD
- 2026-11-18: 127.86931880297851USD
- 2026-11-19: 207.94768314630124USD
- 2026-11-20: 472.66243505102534USD
- 2026-11-21: 606.1389855129394USD
- 2026-11-22: 123.78469303732298USD
- 2026-11-23: 138.81183563973997USD
- 2026-11-24: 143.13283302221677USD
- 2026-11-25: 171.21926070178222USD
- 2026-11-26: 164.56773958007813USD
- 2026-11-27: 316.8243808724365USD
- 2026-11-28: 285.40106325567626USD
- 2026-11-29: 106.11433206219482USD
- 2026-11-30: 108.01476666839599USD
- 2026-12-01: 139.53560246731567USD
- 2026-12-02: 300.5573168341064USD
- 2026-12-03: 361.66695252319334USD
- 2026-12-04: 412.8810410780029USD
- 2026-12-05: 443.24575760278316USD
- 2026-12-06: 130.39989903805542USD
- 2026-12-07: 173.69302836358642USD
- 2026-12-08: 143.43288373120117USD
- 2026-12-09: 141.8325253600769USD
- 2026-12-10: 379.7070929833984USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 252.23785313732907USD
- 2026-12-14: 194.757874649353USD
- 2026-12-15: 138.81183563973997USD
- 2026-12-16: 140.97233007662962USD
- 2026-12-17: 157.23116620446777USD
- 2026-12-18: 192.82422208807372USD
- 2026-12-19: 190.66372765118408USD
- 2026-12-20: 144.2130802406616USD
- 2026-12-21: 142.05257729507446USD
- 2026-12-22: 142.05257729507446USD
- 2026-12-23: 145.26090932159423USD
- 2026-12-24: 160.5922889121704USD
- 2026-12-25: 182.02174990362548USD
- 2026-12-26: 200.38595261718748USD
- 2026-12-27: 143.20284258532715USD
- 2026-12-28: 163.2902437359619USD
- 2026-12-29: 176.62051381140137USD
- 2026-12-30: 179.86123844934082USD
- 2026-12-31: NO DATA
- 2027-01-01: 303.76567438671873USD
- 2027-01-02: 286.266891296875USD
- 2027-01-03: 162.00714916888427USD
- 2027-01-04: 158.88284053027343USD
- 2027-01-05: 160.29972585699463USD
- 2027-01-06: 157.29753404504393USD
- 2027-01-07: 162.57728295422362USD
- 2027-01-08: 272.58972162396236USD
A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 21 anos de idade.
Você será obrigado a pagar o seguinte depósito totalmente reembolsável.
Deposit: USD 250 per accommodation, per stay
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Um documento de identificação oficial com foto e um cartão de crédito podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
- Esta propriedade aceita cartões de crédito e cartões de débito. Não são aceitos pagamentos em dinheiro.
- Esta propriedade reserva-se o direito de pré-autorizar o cartão de crédito do hóspede antes da chegada.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Taxa de café da manhã feito na hora: entre USD 15 e USD 20 por pessoa
- Taxa para estacionamento com manobrista: USD 55.69 por dia (privilégios de entrada e saída)
- Taxa para animais de estimação: USD 75 por animal, por estadia
- Animais de serviço são isentos de taxas
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Quartos de não fumantes
Estacionamento com manobrista
Serviços domésticos
Caixa eletrônico
Serviços
Serviços domésticos
Caixa eletrônico
Armazenamento de bagagem
Lavanderia self-service
24-Hour Front Desk
Estacionamento
Estacionamento
Estacionamento com manobrista
Parking Onsite
Internet
Wi-fi grátis
Geral
Restaurante
Quartos de não fumantes
Sala para família
Wheelchair Accessible (Limited)
Atividades
Música ao vivo
Mobiliário de área externa
Terraço
Fitness Center (nearby)