Name: Hilton Boston Back Bay
Address: 40 Dalton St, Fenway–Kenmore, Boston, Massachusetts, USA, Boston, Massachusetts, US
Price range: 270 $–1.565 $ per night
Rating: 8.28

Was Gäste sagen

Im Hilton Boston Back Bay loben Reisende durchweg die zentrale, fußläufige Lage und das im Allgemeinen freundliche Personal. Wiederkehrende Beschwerden beziehen sich auf zusätzliche Gebühren und teures Parken, dunkle Zimmer mit kleinen Badezimmern sowie Probleme mit der Temperatur oder der Instandhaltung.

Viele Zimmer sind geräumig und bieten eine gute Aussicht, aber einige Gäste hatten mit Lärm und gelegentlichen Wi-Fi-Problemen zu kämpfen. Die Bar und das Fitnesscenter werden positiv hervorgehoben, aber der Pool ist geschlossen und es kommt zu Ausfällen oder Verspätungen bei den Aufzügen. Insgesamt ist mit einer ausgezeichneten Basis im Back Bay zu rechnen, mit unterschiedlichem Raumkomfort und zusätzlichen Kosten.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste schätzen die hoteleigene Bar und das Fitnesscenter, berichten aber, dass der Pool geschlossen ist und die Aufzüge langsam oder außer Betrieb sein können. Parkplätze sind vor Ort verfügbar, viele fanden sie jedoch teuer und manchmal verwirrend.

Reinigung

Viele erwähnen saubere Zimmer, aber es gibt wiederkehrende Berichte über muffige Gerüche, fleckige oder abgenutzte Gegenstände sowie gelegentliche Versäumnisse bei der Reinigung oder Instandhaltung.

Zimmer

Die Zimmer sind oft geräumig und bieten eine gute Aussicht, aber mehrere Gäste erwähnen eine sehr dunkle Einrichtung, kleine Badezimmer, eine unbeständige Temperaturregelung sowie gelegentliche Lärm- oder Wi-Fi-Probleme.

Dienstleistung

Das Personal wird häufig als freundlich und hilfsbereit beschrieben, obwohl einige Gäste mit langen Schlangen, unbeantworteten Anfragen und nicht eingehaltenen Buchungen (Zimmertyp oder ADA) konfrontiert waren.

Ähnliche Gästebewertungen

2

Karen

25. Juni 2025

·

Aufenthalt am 2 Nächte

This entire stay was HORRIBLE and it was my 30th birthday trip. The only good service we got was when a lovely girl checked us in. After that it was a nighmare. This was May 28-30th, 2025. First off the bathtub was leaking and the leak was so loud we had a hard time falling asleep. I called the front desk 4 TIMES until they answered. They said they would call an “engineer” and HUNG UP. The said engineer never showed. Then the AC broke in the middle of the night. It was blowing hot air and the room got extremely stuffy and suffocating. I called the front desk until they answered and the receptionist said “there’s nothing we can do right now, the entired building AC is broken” There was absolutely no positive customer service, no resolution about if they were working on it, NOTHING. I said okay can we move hotels or what can do? And she said “there’s nothing we can do”. My friend ended up having a an episode of anxiety and we went to the ER. We came back at 4 am and had to sleep in humidity in BOSTON, for $350 a night. Horrible service, do not stay here. It is an old remodeled hotel that was patched up instead of deeply fixed

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6

Michelle

19. Okt. 2025

·

Aufenthalt am 11 Nächte

The hotel seemed good on first impression, but within a day our toilet stopped working, they did get someone up to fix it but at the next flush it was back to not working. They moved rooms for us but I soon noticed that the shower head in the new room was broken, again it was fixed within a couple of days. We were there for 11 nights and housekeeping was every day but I noticed that the dusting was not being done and on occasion the room was not vacuumed. The coffee/tea/milk for the machine in the room was not restocked regularly and we had to keep asking for milk. The one positive is that it is close to all you could need while staying in Boston.

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10

Brian

7. Juli 2025

·

Aufenthalt am 4 Nächte

Absolutely love staying with these folks. This is my 2nd time. They even welcomed me back. Fantastic customer service

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8

Melanie

4. Juni 2025

·

Aufenthalt am 3 Nächte

The location of the hotel is perfect - very close to Newbury street and two T stations. We were within walking distance of Fenway Park and the Public Garden with a 7 and 9-year old in tow. We had booked our reservation with breakfast included, which was not acknowledged when we first checked in. When we did inquire about it, we were given two tickets per morning for the four of us and were told this covered our family. Two of the three days we had the same server in the restaurant, and he insisted we had to pay for our children. The other day a different server did not charge us. We also received rugs instead of replacement bath towels one of the days. When I called requesting bath towels be brought up, they never arrived, so we shared one bath towel and supplemented with some hand towels that morning as we all showered. I would still recommend this hotel, but the experience was less than I would expect for a Hilton in downtown Boston.

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10

Gretchen

25. Aug. 2025

·

Aufenthalt am 2 Nächte

This hotel was perfect for our stay for a concert at Fenway. Staff was friendly and helpful at all times.

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2

Jenna

24. Aug. 2025

·

Aufenthalt am 2 Nächte

We tried to check in and they wouldn’t honor the ADA accessible room that was booked. We couldn’t stay and they were then worst. Didn’t even attempt to make it right. Poor customer service and horrible treatment of a disabled veteran and family. Ruined the first day of our trip.

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8

Michelle

8. Dez. 2024

·

Aufenthalt am 1 Nacht

Parking was a problem because the lot was full, and we then had to drive around and try to find other parking accommodations. Other than that, the front desk was great and Don in the bar/restaurant was amazing!

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10

Jenelle

29. Juni 2025

·

Aufenthalt am 1 Nacht

I wish I knew the gentleman's name at check in. He was so nice and friendly but time conscientious that we wanted to get to our room. Helpful on dinner reservations! Bravo

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10

Vicki

22. Juni 2025

·

Aufenthalt am 3 Nächte

Pleasant and attentive employees from the front desk to the restaurant, bar and cleaning staff. They were able to retrieve my phone charger (as I had left it in the room) 4 hours after check out. Kindly held our bags prior to departure. Great location and view from our room. I would definitely recommend staying here while visiting Boston.

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2

Marlo

21. März 2024

·

Aufenthalt am 3 Nächte

The staff at this hotel was terrible! I had an important item overnighted to me during my stay, and the hotel workers told me that the package was not there. For four days I asked them to look for my mail, and they INSISTED that it wasn't there. After I returned home, they called to say they found my package, and that they would overnight it back to me. I still have not received my package, and I don't really expect that I will ever get it back. I also had an issue with receiving phone calls in my room. Family tried to call me, and each time the front desk workers would hang up on them instead of transfering their calls to my room. Awful awful service.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Zentrale Lage im Back Bay, die fußläufig zum Fenway Park, der Newbury Street, dem Prudential Center und den nahegelegenen T-Bahnhöfen erreichbar ist.

Gastronomie

Der Barbereich und einige Frühstücksangebote erhalten Lob, aber viele finden das Essen durchschnittlich und die Preise hoch. Frühstück ist oft nicht inbegriffen, und tägliche Guthaben/Gebühren führen zu Verwirrung.

Monat	Durchschnittspreis
Januar	161 $
Februar	176 $
März	240 $
April	345 $
Mai	360 $
Juni	393 $
Juli	358 $
August	320 $
September	377 $
Oktober	435 $
November	346 $
Dezember	182 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $1.425	16 $1.565	17 $992	18 $312	19 $306
20 $302	21 $354	22	23	24 $940	25 $644	26 $1.561
27 $339	28 $658	29 $735	30 $493

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $451	2 $483	3 $489
4 $343	5 $621	6 $854	7 $783	8 $734	9 $673	10 $1.078
11 $425	12 $439	13 $515	14 $516	15 $519	16 $729	17 $667
18 $394	19 $540	20 $670	21 $626	22 $517	23 $707	24 $827
25 $389	26 $466	27 $560	28 $572	29 $330	30 $270	31 $301

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Zimmer, 1 King-Bett (Skyline View)

Zimmer, 1 King-Bett (Charles River View)

Zimmer, 2 Queen-Betten, barrierefrei (Mobility and Hearing Accessible)

Suite, 1 Schlafzimmer (with Parlor)

Zimmer, 2 Queen-Betten, barrierearme Badewanne

Zimmer, 2 Queen-Betten

Zimmer, 1 King-Bett, barrierefrei, Badewanne (Mobility & Hearing)

Junior-Suite, 1 King-Bett

Zimmer, 1 King-Bett, barrierefrei (Mobility & Hearing, Roll-in Shower)

Zimmer, 2 Queen-Betten (Charles River View)

Suite, 2 Doppelbetten (with Parlor)

Zimmer, 1 King-Bett (Panoramic View)

Zimmer, 1 King-Bett

Gästebewertungen

Sehr gut

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Gut zu wissen

Optionale Extras

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