Name: DoubleTree by Hilton Boston North Shore
Address: 50 Ferncroft Rd, Danvers, Massachusetts, USA, Danvers, Massachusetts, US
Price range: 126 $–1.233 $ per night
Rating: 7.93

Was Gäste sagen

Im DoubleTree by Hilton Boston North Shore loben Gäste die familienfreundlichen Annehmlichkeiten wie den angeschlossenen Wasserpark, die geräumigen Zimmer und die gute Erreichbarkeit von Salem. Häufige Rückmeldungen bemängeln jedoch veraltete Einrichtungen, eine wechselnde Sauberkeit und inkonsistente Serviceerlebnisse in den verschiedenen Abteilungen.

Die Einrichtungen stoßen auf gemischte Reaktionen: Pool, Whirlpool, Fitnessraum und Spielhalle werden geschätzt, aber Schließungen, begrenzte Öffnungszeiten, zusätzliche Gebühren für den Wasserpark und gelegentlich defekte Aufzüge frustrieren Gäste. Der Komfort und die Größe der Zimmer werden gelobt, aber viele berichten von muffigen Gerüchen, abgenutzten Möbeln, dünnen Wänden und Instandhaltungsproblemen wie verstopften Badewannen oder schlechter Belüftung. Der Service reicht von freundlich und zuvorkommend bis langsam oder nicht reagierend an der Rezeption, im Housekeeping, in der Bar und an den Telefonlinien. Lange Wege vom Parkplatz werden ebenfalls erwähnt. Erwarten Sie einen großen, aktivitätsorientierten Aufenthalt, der am besten für Familien geeignet ist, wobei die Qualität je nach Zimmer und Zeitpunkt variiert.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste mögen den großen Poolbereich, den Whirlpool, den Fitness-/Saunabereich, die Spielhalle und die hoteleigene Bar/Starbucks, aber viele berichten von Poolschließungen oder begrenzten Öffnungszeiten, zusätzlichen Gebühren für den Wasserpark, defekten Aufzügen und langen Wegen von weit entfernten Parkplätzen.

Reinigung

Die Rückmeldungen sind gemischt: Einige Gäste fanden die Zimmer und Gemeinschaftsbereiche sehr sauber, während viele andere Probleme wie muffige Gerüche, verschmutzte oder fleckige Bettwäsche, Haare in den Badezimmern und Bereiche, die einer gründlicheren Reinigung oder Instandhaltung bedürfen, meldeten.

Zimmer

Die Zimmer sind oft geräumig und die Betten können bequem sein, aber die Einrichtung wirkt veraltet, Lärm dringt durch die dünnen Wände, und einige berichten von Mängeln bei der Instandhaltung (z. B. verstopfte Badewannen, schlechte Belüftung, WLAN-Probleme oder ungünstige Zugänglichkeit ohne Aufzug).

Dienstleistung

Der Service reicht von freundlich und zuvorkommend bis langsam oder nicht reagierend, wobei von unhöflichen Interaktionen an der Rezeption, nicht beantworteten Telefonen, versäumten Reinigungs- oder Handtuchwünschen und langsamen Bar-/Restaurantdienst berichtet wird, obwohl viele Mitarbeiter für ihre Freundlichkeit gelobt werden.

Ähnliche Gästebewertungen

8

Haley Elizabeth

16. Nov. 2024

·

Aufenthalt am 3 Nächte

DoubleTree by Hilton was an excellent experience. From the exquisite breakfast buffet; to the best front desk customer service in Danvers. I will definitely return.

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8

Ineet singh

13. Feb. 2025

·

Aufenthalt am 3 Nächte

good hotel for family. big rooms. they gave me the key and there was a guest sleeping in the room already. complaint and they changed the room. Went back to checkin, this time saw a naked man sleeping in the room already. It was traumatisng back ack to the lobby They said sorry, gave some cookies & this time they upgraded to a bigger room! thats it.

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2

J

17. Apr. 2025

·

Aufenthalt am 1 Nacht

We asked for a wake up call and did not get one, almost missed our flight and it was the last time seeing my father as he is dying, the front desk service said they tried calling 3 times as we were sprinting to our taxi to the airport, but why didn’t they come knock then? WE NEEDED A WAKE UP CALL. Call my cell phone, leave a voicemail, knock on the door, keep trying to call. Nobody called and we just laid there in bed awake thinking it was not time to get up because the clock was broken, and we trusted that a wake up call would be provided, as there’s even a button labeled “wake up.” So it’s a service that is labeled as being provided , it wasn’t , and we were already upset over having to be there anyway because of the cancer. Nothing personal, but please try harder. Some people need a wake up call for fun or to go work out, but if I had missed my flight and my father passed away and I didn’t get to see him or say goodbye, that’s not forgivable. That’s not even something a full refund would help with. The phone never rang, and I’d be extremely distraught if it was a lie and there never was a call placed anyway. So it seems i won’t get to the bottom of it, but thanks for almost ruining my entire life with that.

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6

Amy

15. Juni 2025

·

Aufenthalt am 2 Nächte

This is a beautiful property with onsite Resturant and bar. It’s very clean and beautifully decorated. However, this is probably some of the worst customer service I’ve ever encountered. I tried to reach a client 3 times from outside the hotel. You can’t get through, no one answers the phone. This was over a 3 day period. I was charged the room charge plus $100 deposit. Then the next day, another $100 deposit. I couldn’t even get a printed recipe for the room. But finally got 4 emails with mine but not my client. Wait staff was awful. I won’t stay there again because of service.

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4

francine

3. Nov. 2025

·

Aufenthalt am 2 Nächte

Woman at front desk not friendly blonde working last night we added a night to our reservation but they checked us out after one night no apology etc

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6

Amanda

10. Juli 2025

·

Aufenthalt am 1 Nacht

The hotel itself was very nice. The night we stayed, we needed dinner so went down to the restaurant to take food to the room. There was a wedding party at the bar and crowded which was fine. I was told to order from a bartender. I went up to the bar with my daughter to order. First off I have worked in a restaurant for 27 years. One bartender looked up and me and walked away. I thought, ok he's busy. The other bartender walked over toward me, made eye contact and turned away. I was watching they were not busy making drinks or any drink at all. I was kinda annoyed because it was almost 10 minutes at this point. They both noticed me again, walked away and stood down by the tv, talking to eachother looking up at the tv. Finally after looking down the bar I got a dirty look from the girl and the man came to take the order. Working in the industry (bartending for 12 years) I was upset. I still tipped the man pretty good for the takeout. Got back to the room and the whole order was wrong. I get having bad nights being busy, but I was ignored more than once for them to stand and watch the tv. And I paid almost $100 for all 3 meals to be wrong. I never leave reviews but I think this experience needed to be shared.

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2

Victoria

30. Nov. 2025

·

Aufenthalt am 1 Nacht

I'm sad to report that our stay was marred by consistently poor service and unprofessional behavior throughout the hotel. During both check-in and check-out, front desk staff were more focused on their phones than assisting guests. The employee handling our checkout kept texting throughout the entire process and never once greeted us or made eye contact. This set an unwelcoming tone from the moment we arrived. Throughout our stay, we made multiple trips to our car and repeatedly encountered the same housekeeping staff member in the hallway who appeared to be on her phone texting rather than attending to her duties. We never once saw her actively cleaning during any of our passes through the corridors. Most concerning was overhearing a manager in the lobby complaining to another employee about customers being difficult. This kind of conversation should never happen within earshot of guests and reflects poorly on the establishment's leadership and culture. A hotel experience depends heavily on making guests feel welcome and valued. Unfortunately, the staff here seemed disengaged and unhappy, which created an uncomfortable atmosphere. This property would benefit significantly from renewed focus on customer service training and professional standards. I cannot recommend this hotel based on our experience and hope management takes steps to address these serious service issues.

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8

cynthia

16. Juni 2025

·

Aufenthalt am 1 Nacht

Two times two different people at the front desk gave me incorrect information and it inconvenienced my 87 year old mother.

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2

Dylan

13. Okt. 2024

·

Aufenthalt am 1 Nacht

I showed up after pre-paying (over paying in my opinion) for a room only to find out that the hotel had given my room away. The staff was very unhelpful, with one front desk staff being annoyed she even had to help. I was one of three other reservations that had same issue checking in around the same time.

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4

Daniel

27. Okt. 2024

·

Aufenthalt am 2 Nächte

The room wasnt cleaned well. We needed towels and called the front desk to request some. They never came. Had to call again the following day. Hours later they brought some. The soap and shampoo bottkes in the shower were empty. I Honesty would not recommend this hotel. Ive never had an issue with Doubletree before. I was just a little disappointed with this one

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstig gelegen in der Nähe von Salem und mit guter Anbindung an die Autobahn sowie kostenlosem Parkplatz, aber die Unterkunft wirkt abgelegen mit begrenzten nahegelegenen Restaurants. Einige Gäste bemängeln außerdem die Entfernung der Parkplätze zu den Eingängen und die langen Wege innerhalb des Hotels.

Gastronomie

Das Frühstück wird häufig als schmackhaft und abwechslungsreich beschrieben, ist aber kostenpflichtig, manchmal teuer und gelegentlich sind die Nachfüllungen unzureichend. Die Öffnungszeiten der Bar/des Restaurants können begrenzt und der Service langsam sein, obwohl mehrere Gäste ihre Mahlzeiten genossen haben.

Monat	Durchschnittspreis
Januar	101 $
Februar	99 $
März	157 $
April	146 $
Mai	160 $
Juni	183 $
Juli	173 $
August	140 $
September	197 $
Oktober	250 $
November	123 $
Dezember	91 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $343	16 $512	17 $131	18 $302	19 $314
20 $126	21 $126	22 $132	23 $131	24 $132	25 $491	26 $1.233
27 $126	28 $126	29 $137	30 $195

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $288	2 $402	3 $400
4 $205	5 $148	6 $205	7 $205	8 $205	9 $399	10 $631
11 $205	12 $205	13 $126	14 $205	15 $367	16 $392	17 $458
18 $127	19 $126	20 $149	21 $149	22 $492	23 $403	24 $399
25 $126	26 $126	27 $126	28 $149	29 $288	30 $401	31 $403

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Family Room with Toddler Beds

Zimmer, 1 King-Bett

Zimmer, 1 King-Bett, barrierefrei, Badewanne

Deluxe-Zimmer, 1 King-Bett

Zimmer, 2 Doppelbetten, barrierefrei, Badewanne

Executive-Zimmer, 1 King-Bett, barrierefrei (Roll-in Shower)

Zimmer, 1 King-Bett, barrierefrei, Nichtraucher (Roll-in Shower)

Zimmer, 2 Doppelbetten

Zimmer, barrierefrei, Nichtraucher

Zimmer, 2 Doppelbetten (with 2 Toddler Beds)

Deluxe-Zimmer, 1 King-Bett, barrierefrei, Nichtraucher (Executive, Roll-in Shower)

Gästebewertungen

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Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

Optionale Extras

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