Extended Stay America Suites - Boston - Woburn

Avaliação: Extended Stay America Suites Boston Woburn** Minha estadia no Extended Stay America Suites Boston Woburn foi decepcionante. O hotel apresentava diversas condições insatisfatórias que impactaram negativamente minha experiência: 1. **Ambiente**: O hotel estava impregnado com um cheiro de carpete molhado misturado com mofo, tornando o ambiente desagradável. 2. **Limpeza**: Havia cotonetes, papel e sujeira espalhados pelos corredores dos quartos. Além disso, roupas de cama sujas ficaram jogadas no corredor por dois a três dias sem que ninguém as recolhesse. 3. **Manutenção**: Tanto a lava-louça quanto o secador de cabelo não funcionavam, demonstrando falta de manutenção dos equipamentos. 4. **Café da manhã**: A qualidade do café da manhã foi muito simples e deixou a desejar. Espero que o hotel tome providências imediatas para melhorar suas condições, pois a experiência que tive foi muito abaixo do esperado.

Vanity was broken, not enough shampoo and soap, smell bad inside

Horrible hotel, have nothing good to say about it. Everything in the room was super outdated and poorly cleaned. Definitely a lot of homeless and drug addicts staying here. Do not bring your family here.

Property has failed to resolve a double-charge for an extra (3rd) night, does not return phone calls, does not reply on the Hotels.com website property contact feature. It’s been more than 10 days. The ESA 800 number has been zero help. Also - Breakfast is limited - just pre-packaged muffins and granola bars. Renovations were underway, so the first floor room I requested could not be fulfilled. Good safety on stairwells however.

Room was nice. House keeping did a great job and were always willing to get us whatever we needed or were out of. The majority of the staff were exceptional. They were doing renovations so that hindered on a few things like room bookings being messed up and the laundry room losing power to dryers several times IN THE MIDDLE of driving clothes