Extended Stay America Suites - Boston - Woburn

Vanity was broken, not enough shampoo and soap, smell bad inside

Horrible hotel, have nothing good to say about it. Everything in the room was super outdated and poorly cleaned. Definitely a lot of homeless and drug addicts staying here. Do not bring your family here.

Property has failed to resolve a double-charge for an extra (3rd) night, does not return phone calls, does not reply on the Hotels.com website property contact feature. It’s been more than 10 days. The ESA 800 number has been zero help. Also - Breakfast is limited - just pre-packaged muffins and granola bars. Renovations were underway, so the first floor room I requested could not be fulfilled. Good safety on stairwells however.

Room was nice. House keeping did a great job and were always willing to get us whatever we needed or were out of. The majority of the staff were exceptional. They were doing renovations so that hindered on a few things like room bookings being messed up and the laundry room losing power to dryers several times IN THE MIDDLE of driving clothes

Every room they gave me had holes in the walls improperly closing doors and can tell the rooms haven’t been properly cleaned (spider webs around the toilet room smells like old people/previous person in it . mold in the refrigerators one room had a hole in the ceiling in the bathroom shower not even big enough for a small 5’3 petite person which would explain why all their bathroom walls have holes in them and the people at the front desk at night will steal your orders on camera and refuse to show the tapes This place is not worth the price this place is a dump and the vending machines are over priced $4 for a can soda is robbery $5 for a bottle of water is insane I will not book again or recommend it to anyone