Annapolis Waterfront Hotel, Autograph Collection

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It's

My husband and I were celebrating our 50th anniversary and planned to stay on May 9th and 10th. The first night in our room there was a leak that dripped all night and kept us awake. In the morning we found water pooling on the floor and clothes were soaked from a significant leak from the ceiling. The room had to be taken out of service and they had no available rooms for the 2 nd night since they were sold out. The manager told me we would be refunded and would handle contacting hotel.com. We’ve never gotten a refund or response when called or emailed. I would never stay again.

Filed a complaint with hotel

All restaurants onsite were not open! We had to order from a restaurant nearby but it really was not set up properly for room service. We had to go there to order and pickup and they were not really sure of the process for hotel guests so we just paid with a separate CC. Breakfast was essentially not available and we had to go to town to pickup breakfast as well. The heat in our room did not work for the first day and night! The hotel knew they had a situation going on but did not say anything to us in advance and the hotel was sold-out.At first they suggested a space heater but then another supervisor came on duty and told us those were not premitted - and we could understand why. It was fixed by our second night. We were told we would get a credit toward the first night but we did not?