Quality Inn Grand Rapids South-Byron Center

4 star

Dear Management Team, I am writing to formally log a complaint regarding my recent overnight stay at your property with three guests. We booked this getaway to relax and enjoy the season, but our experience was severely marred by the unprofessional and unwelcome behavior of your staff. Throughout our short stay, we felt targeted and micro-managed rather than welcomed: • Hostile Check-In: Upon bringing our food into the property, we were immediately confronted by staff and told that "parties are not allowed." Four individuals checking into a room do not constitute a party, and this initial interaction set an incredibly negative tone. • Inadequate Amenities: We attempted to use the pool, but the water was far too cold to swim in. As a result, we moved to the hot tub, only for staff to interrupt us again and claim there were too many people in it. • Excessive Restrictions: After being pushed out of the pool area, we retired to our room to eat. At 10:00 PM, we were told we could be heard in the hallway and needed to be quiet. We were simply enjoying a casual conversation and minding our own business. The overall hospitality during our stay was entirely unacceptable. Your staff spoke to us condescendingly, as if we were children, rather than paying adult guests. Given the significant amount of money spent on this room, the level of service we received was a poor reflection of your establishment. Due to this experience, I will not be staying at your property again. However, I belie

Everything is fine I enjoyed it

It is a nice place but needs a little maintenance but not bad mostly in the pool area. plus the pool was too cold to go in. The breakfast was decent, but they ran out of eggs and did get the sausage refilled before we were through. They need to keep a little watch on everything. Other than these it was fine. I would stay there again

Enjoyed the stay. Clean room and a good breakfast to start the day. The staff was kind and helpful.