Fairfield Inn & Suites by Marriott Muskegon Norton Shores

Good property new renovations are looking great

lovely hotel! it was pretty clean, the staff was super friendly, and the room was nice. they're doing a little construction right now i think? the elevator makes a pretty concerning sound getting to the top floor, but otherwise i have no complaints.

Hotel was nicely updated. Bathroom in the room was a bit "hacked" as far as quality of work. I had to call front desk because the toilet paper holder was falling off the wall. The maintenance person fixed it the next day. Hot tub was not hot and jets were not working very hard.

Not properly trained at the front desk on check-ins

We had booked 6 rooms all together for Hockey Games Dec 5th and 6th. Most were from Mi but a few came from Alaska. Rooms were updated and very nice BUT we were not told ALL the halls were being updated! Hotel was ripping all the wall paper down and pulling all the carpet up. The halls to our room were A MESS. Which brought the mess into our rooms just walking down the halls. Workers worked 8am to 8pm and some areas very noisy as workers hammered and drilled. We even had one of our group going to another hotel as they could not stand the mess in the halls and the noise. Really wish we had been advised of the renovations before we book as we would have gone elsewhere!