Americas Best Value Inn - Brookhaven

The pool needs to be cleaned, housekeeping needs an attitude adjustment, but the rest was really pleasant. I really enjoyed my stay

I’ve stayed here several times before but this time was shocking. I believe I was given a room where transients rent! The bathroom had MOLD Shower curtain and non slip mat.The furniture was horrible very dirty the mattress had stains bed was not made up properly parking lot too small. I was concerned that there might be bedbugs thankfully I think we got lucky this place use to be great I used it many times before but it’s going down I have pictures owner if you need them you have my number!! Itinerary # 73048974112863 I don’t usually leave reviews but hopefully this will help someone else down the line..

We arrived late. The atmosphere felt less than safe. We were going to stay somewhere else, but free cancellation had expired, and other locations were full, so we made the best of it. Things that were a big disappointment: No smoke alarm in the room Very low water pressure in the shower Dirty towel on rack Dirty toilet Chewed pieces of gum in the bathtub and sink Dirty floors Dirty garbage can w/no bag The bed squeaked with every little movement. No pool and no breakfast as advertised on site. Sorry, but Covid has been here for over two years. Remove information from the list of amenities if you aren’t going to offer them. The staff was kind, but the cleaning crew needs some re-training and monitoring. I see now that there is a place for photos. I wish I had taken some.

The property was in bad shape. From the outside of the property you could tell that this was going to be a bad experience. I completely paid for my stay in advance but the check in experience took a long time anyway. The staff was very rude and angry. Not at all welcoming. The room was in disrepair and the bed was very uncomfortable. The property is in no way handicapped accessible, which I asked for at the time of booking. Very unsafe accommodations with babies crying We called for housekeeping so we could get the bed made, clean towels and the trash removed. We also left a nice tip. When we returned the only thing that was cleaned up was the tip. This property should be removed from the Expedia list.

Staff was friendly. The room was nice. I would prefer an ice maker closer to the room. The fridge was so cold my milk was freezing.

We reserved a non smoking king bed suite. The room smelled like cigarettes, dead bugs on the floor, & a spiders web with a sack touching the floor from the coffee table.The manager switched us to a double bed room which was better but not what we really was wanting. The breakfast was horrible, vending machine not working, & the front desk morning person had a attitude.

Room was dirty, dead bugs everywhere called front desk and was offered a broom to clean it up myself

Check in was great. Clerk very nice!!! Room was good for price. Floor and chair were dirty. Beds clean. Bathroom updated and clean. Breakfast was nice.

I’ve stayed here several times before but this time was shocking. I believe I was given a room where transients rent! The bathroom had MOLD Shower curtain and non slip mat.The furniture was horrible very dirty the mattress had stains bed was not made up properly parking lot too small. I was concerned that there might be bedbugs thankfully I think we got lucky this place use to be great I used it many times before but it’s going down I have pictures owner if you need them you have my number!! Itinerary # 73048974112863 I don’t usually leave reviews but hopefully this will help someone else down the line..

floors were very dirty, beds and couches not moved to clean behind found cigarettes vapes condoms and the crickets dead and alive, if they would fix the door they wouldn’t be any bugs

We were in the area for a function and needed to spend two nights. Made reservations; when we saw the inside of the room we should have gone someplace else but I was afraid I would never get my money back. When we arrived the floor was filthy...obviously had not been swept in days and probably mopped in many weeks! Someone had obviously allowed a child (at least I hope it wasn't a grown-up) to write on the LVP flooring with a magic marker - looked like there had been no effort to clean it up!!! When we left after the first night we asked that someone sweep and mop the floor - upon our return many hours later - the room looked just as it did in the morning. The sofa in the room was so nasty it had black stains and felt hard to the touch. We got a blanket out of our car and put over it before we sat down. The bed was very very old and just worn out...the cheap mattress cover slid off one corner the mattress had bad blood and urine stains!! The breakfast was a joke...nothing as advertised and the towels were as thin as sheets; we were left two...it took three to dry off. In the advertising the photos looked pretty good...lots of traffic coming and going...last time I will even consider this chain!! On a positive, the check in was easy and the young lady was very nice. I will be much more careful in the future. Expedia really needs to get this motel off their listings...makes them look very bad.

They didn’t change my sheets or make my bed!

Rooms are ok but could be better at house keeping

Unclean

Nice front office staff - rooms need to be cleaner and free of dead roaches. I was kindly provided with another room.

We reserved a non smoking king bed suite. The room smelled like cigarettes, dead bugs on the floor, & a spiders web with a sack touching the floor from the coffee table.The manager switched us to a double bed room which was better but not what we really was wanting. The breakfast was horrible, vending machine not working, & the front desk morning person had a attitude.

The staff was friendly. The room itself was older but clean and tidy. HOWEVER, the mattress was the worst, most worn-out thing I have ever tried to sleep on. It was like sleeping in a spoon--higher on every edge than in the middle. My wife and I laid down and literally rolled into each other, and our heads and feet were higher than the rest of us too. If we found a comfortable way to lie, we were afraid to move again! We scheduled the stop partway into our trip for a good night's sleep, and didn't get it.

The bed was not comfortable. Desk chair was falling apart.

No place to sit in room couch is dirty chair is uncomfortable

Ceiling leaks.

Everything was clean and comfortable. will stay again.

The property was in bad shape. From the outside of the property you could tell that this was going to be a bad experience. I completely paid for my stay in advance but the check in experience took a long time anyway. The staff was very rude and angry. Not at all welcoming. The room was in disrepair and the bed was very uncomfortable. The property is in no way handicapped accessible, which I asked for at the time of booking. Very unsafe accommodations with babies crying We called for housekeeping so we could get the bed made, clean towels and the trash removed. We also left a nice tip. When we returned the only thing that was cleaned up was the tip. This property should be removed from the Expedia list.

Check in was an easy process and the service was excellent. Nice big clean room. Do to COVID they no longer clean rooms daily if you are there more than one night.

Clean, had a coffeepot, breakfast small but good. Staff were very friendly and courteous. Quiet.

The pillows were so small I had to use two. The best thing was there was a Wal-mart across the street and a Cracker Barrell within walking distance

Overall we had a good stay. The room was clean, the bed was comfortable, we had plenty of towels and etc. Our only complaint was the other guest upstairs were up all hours of the night keeping us awake.

My towels had someone else's hair on them we only got one body towel. The breakfast muffins were expired they had to be expired lol. But the night staff and morning staff for check in check out were so nice easy process very polite. But the rooms man even my pillows only had one case on them and two were like yellow sweat stained and from smoking rooms I think because even though it was a non smoking room that didn't smell the pillows inside smelled.

Check in was great. Clerk very nice!!! Room was good for price. Floor and chair were dirty. Beds clean. Bathroom updated and clean. Breakfast was nice.

Asked for a room on the first floor and was told they didn't have any and we know they did.

I have stayed at this place several tes throughout the past but this will be my last. They did switch our room for us but it wasn't much better. It seems really run down now and cleaning has taken a vacation there.

Friendly service

The property was in bad shape. From the outside of the property you could tell that this was going to be a bad experience. I completely paid for my stay in advance but the check in experience took a long time anyway. The staff was very rude and angry. Not at all welcoming. The room was in disrepair and the bed was very uncomfortable. The property is in no way handicapped accessible, which I asked for at the time of booking. Very unsafe accommodations with babies crying We called for housekeeping so we could get the bed made, clean towels and the trash removed. We also left a nice tip. When we returned the only thing that was cleaned up was the tip. This property should be removed from the Expedia list.

Check in was an easy process and the service was excellent. Nice big clean room. Do to COVID they no longer clean rooms daily if you are there more than one night.

Clean, had a coffeepot, breakfast small but good. Staff were very friendly and courteous. Quiet.

Staff was friendly. The room was nice. I would prefer an ice maker closer to the room. The fridge was so cold my milk was freezing.

We reserved a non smoking king bed suite. The room smelled like cigarettes, dead bugs on the floor, & a spiders web with a sack touching the floor from the coffee table.The manager switched us to a double bed room which was better but not what we really was wanting. The breakfast was horrible, vending machine not working, & the front desk morning person had a attitude.

We arrived late. The atmosphere felt less than safe. We were going to stay somewhere else, but free cancellation had expired, and other locations were full, so we made the best of it. Things that were a big disappointment: No smoke alarm in the room Very low water pressure in the shower Dirty towel on rack Dirty toilet Chewed pieces of gum in the bathtub and sink Dirty floors Dirty garbage can w/no bag The bed squeaked with every little movement. No pool and no breakfast as advertised on site. Sorry, but Covid has been here for over two years. Remove information from the list of amenities if you aren’t going to offer them. The staff was kind, but the cleaning crew needs some re-training and monitoring. I see now that there is a place for photos. I wish I had taken some.

Looks like a bad part of town

The pillows were so small I had to use two. The best thing was there was a Wal-mart across the street and a Cracker Barrell within walking distance

My stay was great i really liked the room and area the hotel was in.

My towels had someone else's hair on them we only got one body towel. The breakfast muffins were expired they had to be expired lol. But the night staff and morning staff for check in check out were so nice easy process very polite. But the rooms man even my pillows only had one case on them and two were like yellow sweat stained and from smoking rooms I think because even though it was a non smoking room that didn't smell the pillows inside smelled.

Check in was great. Clerk very nice!!! Room was good for price. Floor and chair were dirty. Beds clean. Bathroom updated and clean. Breakfast was nice.

We arrived late. The atmosphere felt less than safe. We were going to stay somewhere else, but free cancellation had expired, and other locations were full, so we made the best of it. Things that were a big disappointment: No smoke alarm in the room Very low water pressure in the shower Dirty towel on rack Dirty toilet Chewed pieces of gum in the bathtub and sink Dirty floors Dirty garbage can w/no bag The bed squeaked with every little movement. No pool and no breakfast as advertised on site. Sorry, but Covid has been here for over two years. Remove information from the list of amenities if you aren’t going to offer them. The staff was kind, but the cleaning crew needs some re-training and monitoring. I see now that there is a place for photos. I wish I had taken some.

We were in the area for a function and needed to spend two nights. Made reservations; when we saw the inside of the room we should have gone someplace else but I was afraid I would never get my money back. When we arrived the floor was filthy...obviously had not been swept in days and probably mopped in many weeks! Someone had obviously allowed a child (at least I hope it wasn't a grown-up) to write on the LVP flooring with a magic marker - looked like there had been no effort to clean it up!!! When we left after the first night we asked that someone sweep and mop the floor - upon our return many hours later - the room looked just as it did in the morning. The sofa in the room was so nasty it had black stains and felt hard to the touch. We got a blanket out of our car and put over it before we sat down. The bed was very very old and just worn out...the cheap mattress cover slid off one corner the mattress had bad blood and urine stains!! The breakfast was a joke...nothing as advertised and the towels were as thin as sheets; we were left two...it took three to dry off. In the advertising the photos looked pretty good...lots of traffic coming and going...last time I will even consider this chain!! On a positive, the check in was easy and the young lady was very nice. I will be much more careful in the future. Expedia really needs to get this motel off their listings...makes them look very bad.

Clean, had a coffeepot, breakfast small but good. Staff were very friendly and courteous. Quiet.

The breakfast was pitiful. We got coffee/tea and left.

We reserved a non smoking king bed suite. The room smelled like cigarettes, dead bugs on the floor, & a spiders web with a sack touching the floor from the coffee table.The manager switched us to a double bed room which was better but not what we really was wanting. The breakfast was horrible, vending machine not working, & the front desk morning person had a attitude.