Hilton Garden Inn Philadelphia Center City

Clean and spacious room

Really needs a little more care for the day to day stuff. First day was good, and I don't need daily servicing, but the small requests we had were mostly ignored and we were given options that were more work or more cost to us. No clean towels to swap? No way.

I would give or check in staff 5 stars-kind, helpful, efficient. I wish I had noted his name, as from that point forward we were dismissed. My elderly mother in law needed coffee in her room, and the first day had pods. They were never replaced even after requests. We were told she could buy coffee at Dunkin. She moves with a walker, so while possible would have taken the energy she needed out of her leg for the family event. It took 3 requests to get bedding for the couch and when we asked for towels at 8AM were told they were "All out". Could not store luggage and were told there was no wiggle room for even one of our rooms to check out later. Oh, and I got to assist with a community member who was having a problem in the public restroom and had to get security. We had 8 nights between 3 rooms. Well over $3000 for this stay and we had to claw for basic support. I've stayed in many Philly hotels, some great, others fine, this is the only one I've said I wouldn't recommend it at all.

Centrally located, easy to get most places in the city by walking or a short ride

The Hotel location was fantastic. Walking distance to many transportation and shopping.