Quality Inn Starkville near University

This property should be shut down! The pictures online DO NOT represent what the property looks like. We saw two rooms as our first room was dirty with stains all over the sheets and comforter and the AC unit did not function. The second room had exposed wiring, missing outlet covers, cigarette burns on the sheets, electrical problems that causes sparks when you removed your devices that were plugged in, lights that did not work, a water spout for the tub that was an inch away from the wall, mold behind the wall growing out the water spout, mold in the AC unit. This hotel is not safe and I am pretty sure there is something going on with the rooms on the back side of the hotel. This is not a place to take a family with kids to stay. We moved hotels!

Immediately upon walking into my room I found dead cockroaches. So I cancelled my stay and the guy at the front desk said to go through hotels.com for a refund. Of course they denied the refund and are screening my calls. No problem getting through to them to confirm my reservation before hand, but now all of a sudden, they’re nowhere to be found. The hotel does not look anything like the pictures online. The pool is filthy and cannot be used.

They advertise having a pool but you aren’t allowed to swim

This is an old hotel in not good condition. The room, the bed and towels were fairly clean, but the floor was gritty. Plugs were old and the bathroom one was hard to plug into. Lighting was not good. There was no fan in the bathroom. The worst thing about this was how it was run. When we called to check for availability, the desk clerk did not communicate well. When we arrived we realized he was a high school student and though he was polite and helpful seemed too young to be managing a front desk. The lady who was there the next morning was terrible. We went for the breakfast about 20 mins before 9am but it had already been closed and cleaned up. The front desk clerk was on her phone with a personal call, didn't even look up and acknowledge us until we approached and then just quickly said "He gone. He cleaned up and left." No politeness. The night before when my husband went to get ice at the machine, someone had vomited on the floor in front of it. He went to the manager at the desk which was, at that time, an older man. The man sheepishly said he knew about it and needed to go clean it up. Not really an apology. Not a good hotel. We wouldn't recommend it.

Room smells like mildew. Dirty towel left in bathroom. Used soap and hair in bathtub. Pool was nasty. Only one towel and washcloth, had to ask for additional. No hand towel or bath mat.