1. When we booked, I was transparent about having a 12lb Dog. Was told no extra fee. They snuck in an unauthorized charge on my AMEX card for $75 AFTER I checked out! I called 3 times and finally got manager Dan who insisted in the fee because we booked 3rd party and it was on their "direct site". I checked in with my small dog in tow and nothing was disclosed of a fee. 2. I was told there was secure parking for my truck and trailer I was towing with valuable car. When I checked in, I was told to park on the street beside the hotel. NOT what I was told when I called in to make sure they had secure parking. 3. Breakfast was a joke.... What you would find at the less expensive, budget conscious chains. Oh wait - no - those cheap hotel breakfast have fruit such as a banana, this place had nothing! 4. The HVAC in the room turned on and off every 3 minutes and had a horrible vibrating rattle. It kept me awake most of the night even with earplugs in. *Beware of this overrated hotel. Definitely not your normal Hampton Inn.
1. When we booked, I was transparent about having a 12lb Dog. Was told no extra fee. They snuck in an unauthorized charge on my AMEX card for $75 AFTER I checked out! I called 3 times and finally got manager Dan who insisted in the fee because we booked 3rd party and it was on their "direct site". I checked in with my small dog in tow and nothing was disclosed of a fee. 2. I was told there was secure parking for my truck and trailer I was towing with valuable car. When I checked in, I was told to park on the street beside the hotel. NOT what I was told when I called in to make sure they had secure parking. 3. Breakfast was a joke.... What you would find at the less expensive, budget conscious chains. Oh wait - no - those cheap hotel breakfast have fruit such as a banana, this place had nothing! 4. The HVAC in the room turned on and off every 3 minutes and had a horrible vibrating rattle. It kept me awake most of the night even with earplugs in. *Beware of this overrated hotel. Definitely not your normal Hampton Inn.