Holiday Inn Express & Suites Wilson-Downtown by IHG

It was good but they didn't have any Ice, which was disturbing as hot as it was.

Great free parking. Front desk staff were very pleasant checking in and out. The free breakfast was incredible. We have been on the road 2 weeks and this was the absolute best free breakfast on our trip. Kudos to the breakfast staff! Happy hour food and beverages were provided but we had our sights on other food and bev options. Several guests seemed to be enjoying the items provided. Would highly recommend this hotel.

Both front desk staff were friendly and without a negative attitude, which has become so prevalent in hospitality. I am unsure if their names, but both women were exceptional. If i have a negative, it would be the temperature in the building. It is a hot summer and major hotels should have the infrastructure to keep the buildings at a more comfortable/cooler temperature. Lastly, the elevators are entirely too slow.

Pool is closed

Staff are excellent. Very friendly. Shout out to Andrea in particular. the Tues-Thurs happy hour was a nice bonus when staying at a location more than a couple of nights. Laundry facilities easy to use. Bring quarters. Only wish the pool was open as temps still in mid to high 80sF. Closed after labor day.

Breakfast was good just wish there was more fresh fruit selections and bacon, waffles.pool needs to be cleaned bc not a good look with it being right at the entrance.i would like to recongnize Andre and the management team for all the help with resolving my booking issue. I was in panic mode/stressed and they saved the day. Me and my family will book. Again.

Personal were polite & courteous, breakfast supplied was great & very delicious. Laundry dryer was out of order. Ice machine on 2nd floor out of order. There wasn't any non-skid matt in bathtub for a shower to prevent slipping or falling. Toilet paper holder ready to fall off the wall. No handsoap and no paper towels in men's lobby rest room.

Staff was AMAZING I was going through something at the time of check in, Nicole took the time out to comfort me, listened to me & even gave me a hug. The room was clean the check in & out were easy. Staff made SURE that we had everything we needed & took the time out to make sure that we knew where everything in the hotel was located . The price for the room was a good deal as well. Location was especially convenient we were in walking distance of several eateries. My family especially loved the pool would MOST DEFINITELY recommend this hotel to anyone

Our overall stay was comfortable. The room was clean, but the shower had cracks and peeling paint. The windows needed to cleaned from the outside. The 1 elevator was past slow, always full and was used by cleaning staff. Minor issues to overlook. The major problem was the hall way smelled horrible like wet carpet that’s mildewing as soon as you get off the elevator . I have bad allergies and instantly began sneezing and eyes itching. That’s the deal breaker for me.

Hotel was clean awesome customer service just wish I had know the pool was not open but other than that I will definitely stay there again.

Dirty. Everywhere. Sheets hadn’t been changed. Bathroom was a hair storage facility. Hallways looked like they hadn’t been vacuumed in months.

The hotel is very rundown and smells like mold/mildew. Water stains all over the ceilings. Plus side the beds were comfortable and bedding was clean. Hotel was not as nice as pictured.

It is so dated, walls peeling, carpeting is so stained. AC is disgustingly dirty. The door in the bathroom won't lock. Breakfast: By 9am there was no hot water, no potatoes, no eggs.

The carpets in the hallways were disgusting and looked as though they had never been cleaned. There was a leak down the hall from our room that had a bucket under it to catch the water. There was also a used "K-cup" lying there. I tried to cancel the 2nd night, but since I booked thru travelocity I was not able to. I didn't stay the 2nd night. I will be contacting my credit card company about a refund for the 2nd night.

The shower was dirty when we arrived, and there was missing tiles in the bathroom. Definitely noticeable that it was unkept. We got moved to a new room and the smoke detector was hanging off the wall. Overall not a great experience.

The lady working the front desk was awesome. So nice and sweet. The cleanliness of the hotel was gross. Our bath tub was nasty. Therenwas hair all over the bathroom floor and the carpets we dirty.

Our overall stay was comfortable. The room was clean, but the shower had cracks and peeling paint. The windows needed to cleaned from the outside. The 1 elevator was past slow, always full and was used by cleaning staff. Minor issues to overlook. The major problem was the hall way smelled horrible like wet carpet that’s mildewing as soon as you get off the elevator . I have bad allergies and instantly began sneezing and eyes itching. That’s the deal breaker for me.

Service was great and checking in was a breeze. The only issue I encountered was in the room where we found a COCKROACH. We called front desk and they immediately apologized and we were upgraded and accommodated to a larger room. Doesn’t mask the fact that there are roaches in the facility… Whether it’s the hotel in its self or from the guest. When you see one there’s definitely more.

We were traveling with family and had 6 rooms. My son’s room had a giant roach in it Which he had to kill. Otherwise it was fine. Staff was very friendly and helpful.

Yes , very clean Breakfast fresh and delicious very kind service Motel rooms very clean and relaxing.Thank you Ms Tonia for your polite and very friendly service!

We stayed one night but I kind of wish we could have done more. First, check in with Andre was easy. He was very nice and helpful. We had a very nice room, very spacious, with lots of storage space and surfaces. (And charging outlets!) Nice Keurig coffeemaker, fridge, microwave. It was a little bit noisy because we were near the ice machine, and there was some noise from outside. Also sort of bright light from parking area, but not too bad after all. Breakfast was good, with hot items (protein) and warm cinnamon rolls. I would definitely recommend this hotel.

Lady at the front desk was very pleasant and helpful. Plenty of luggage carts in good condition were available. Room had good working AC/heat, great water pressure and comfortable bed. Had blow dryer, microwave, mini-fridge and nice kuerig coffee maker. Room 208 was clean snd in good working order (11/2023). Breakfast was outstanding with REAL cheese eggs. Even had a machine that makes pancakes at the push of one button! This hotel knocked it out of the ballpark.

Staff was very attentive and provided great customer service. One of my rooms didn’t have blackout curtains and staff took care of it the next day. Pleasant stay.

The stay was good. The blackout shades were missing in my room, which made the rating less.

Very disappointing. Couldn’t sleep first night because the room was missing a window curtain to block the flood lights shining into the room from the parking lot and front entrance. The room above both nights made loud sounds all night long, both nights. And the room and hotel overall was generally dirty.

When we first checked in we had to ask for a new room because the tub in the room assigned to us had mold and the paint on the bottom was chipped horribly. The second room had an extremely loud AC unit that you could not adjust the temperature. It was hard to sleep because of the loud unit. The toilet handle was broken making it hard to flush the toilet without it getting backed up.

I had to change rooms because the blinds were broken and all the lights from outside shining in to prevent me from sleeping. I did have them to change my room. BTW this is the same room I had the last visit and the problem still exists😳

I had to go to the front desk twice because the key doesn’t work. Still waiting for a key that works. The place is not clean . Can not adjust heat. Would never stay at a Holiday Inn again

The bed was very comfortable and I really enjoyed my stay and will stay there again

Subpar room for a Hoiliday Inn Express. Felt heavily worn despite some new tile etc. room way too light at night due to flood lights and a bad blackout shade

Great free parking. Front desk staff were very pleasant checking in and out. The free breakfast was incredible. We have been on the road 2 weeks and this was the absolute best free breakfast on our trip. Kudos to the breakfast staff! Happy hour food and beverages were provided but we had our sights on other food and bev options. Several guests seemed to be enjoying the items provided. Would highly recommend this hotel.

Staff are excellent. Very friendly. Shout out to Andrea in particular. the Tues-Thurs happy hour was a nice bonus when staying at a location more than a couple of nights. Laundry facilities easy to use. Bring quarters. Only wish the pool was open as temps still in mid to high 80sF. Closed after labor day.

Lady at front desk on phone when we checked in, took us 10 minutes to get room key. Our room had people in it, had to go back to front desk to get new room. UGH!

I am completing disappointed about my family experience with our stay at this hotel. When we arrived we were promptly greeted. However, that positive experience was very short lived. Once we got our room key it went very quickly downhill from there. We were giving keys to a room that should have been ours because of a special request I made however it was given to another party. Well the front desk person didnt catch that and proceeded to give us keys to the room already occupied. I was horrify when my 11 years old son opened the door to see a naked man standing in the room! The shock for us and the embarassment for the gentleman. It was just horrible. We were inconvenient to have to go down to the front desk about the whole ordeal. Coming off a long 4 hours drive to this mix up when all you want to do is take a hot shower and hop in the bed was a big disappointment and very inconvenient. Then we asked for the roll away bed which was my special request. When it was delivery i was speechless. The bed looked like it was snatched from someone's curb that placed it there for trash pick up. I could not belive this was a being offered and in its condition. Completely unacceptable and unsanitary. I would not recommend this property! Gave it a one star rating due to the staff otherwise it would be a zero.

Staff was AMAZING I was going through something at the time of check in, Nicole took the time out to comfort me, listened to me & even gave me a hug. The room was clean the check in & out were easy. Staff made SURE that we had everything we needed & took the time out to make sure that we knew where everything in the hotel was located . The price for the room was a good deal as well. Location was especially convenient we were in walking distance of several eateries. My family especially loved the pool would MOST DEFINITELY recommend this hotel to anyone

The staff was friendly and efficient. Andre at check in was great! Breakfast had some good options though the juices offered were watered down. Housekeeping was ok. Need to clean behind the bathroom door in our room. Thank you.

I loved that the front desk set the tone for a great experience. They were courteous and very helpful.

The GM and front desk were amazing at handling the problem caused by .com reservation for the wrong day. I appreciate you ladies for spending the hour on the phone to make sure that my reservation was correctly processed and I was eventually able to go to my room and go to bed!

Unfortunately the check in process was a disaster. The front desk person was not trained well and had to reach out a manager by phone for every party that was trying to check in. The first room I was assigned had not been cleaned and for whatever reason the person on the desk couldn't get me into the second room and so I finally ended up in a third room where the bathtub seemed to have rust stains.

Check in was at 3 pm they had no rooms cleaned so we had to sit and wait didn’t get a room till 4:14 pm, there was a dirty stained towel left in room and our toilet was stopped up, we let the front desk know and they said they new about it “ok then why would you give the room to paying guests if you knew the toilet was having issues “ then they brought a plugger and just knocked on the door and handed it to us and we had to unstop the toilet ourselves, sorry to say this I won’t be staying here again and I love Holiday Inn just won’t stay at this one ever again.

The staff was very accommodating and made my stay very nice. Tha location was very close to the business I had to attend and that was great!!!!

Good value. Convenient location with easy access to restaurants and baseball stadium. No problems at all.

Easy check in. Conveniently located off highway.

Good hotel. The parking lot was a little crowded, but I was traveling and got there late in the evening, still found a spot. Didn’t wake up in time for the breakfast so can’t speak for that. The room was clean and comfortable. So was the bed. Bathroom had nice products. The area was nice and not too far off I-95. Stayed overnight for a long road trip. Staff was polite. It’s a basic hotel, but much nicer than other ones I’ve stayed at in the area. Only downside was no extra blankets in the room, just the ones on the bed. Staff was polite and friendly.

Great location. Clean and friendly.

Convenient

Pretty nice option, stayed here on a trip to Mursfeesboro. Clean, friendly staff, close to Food Lion, Taco Bell, and Waffle House (walking distance)

Is next to everything

People are super friendly, the room was comfortable, and the breakfast selection was ample. The only area that I didn't give five stars was the fact that there were not a lot of restaurants right nearby but that's not a big deal overall, a great stay.

Location

Great free parking. Front desk staff were very pleasant checking in and out. The free breakfast was incredible. We have been on the road 2 weeks and this was the absolute best free breakfast on our trip. Kudos to the breakfast staff! Happy hour food and beverages were provided but we had our sights on other food and bev options. Several guests seemed to be enjoying the items provided. Would highly recommend this hotel.

The breakfast was worse than hospital eggs!

Breakfast options were amazing. We enjoyed staying here and will definitely consider staying here again in the future.

Breakfast is the hilight of this stay. Very wel organized areas, clean and fresh. Room was clean. Water pressure on shower a little low but always had hot water. Reasonably priced and a great spot for a layover for long trips.

Everything was good. But breakfast has very few items and was not restocked. No bread, no bagels.

Breakfast started promptly at 6:30. NO COFFEE! I had to tell the cook there were no beans in the machine. 12 people ate their breakfast without coffee waiting 25 minutes for the coffee machine to be maintained. It should have been first on the morning agenda. UNSAT!

Staff friendly…. No noise breakfast tasted great

The staff was friendly and efficient. Andre at check in was great! Breakfast had some good options though the juices offered were watered down. Housekeeping was ok. Need to clean behind the bathroom door in our room. Thank you.

Breakfast is the best in Wilson.

Yes , very clean Breakfast fresh and delicious very kind service Motel rooms very clean and relaxing.Thank you Ms Tonia for your polite and very friendly service!